By Dr. Steve M. Cohen
It’s a cheap, but effective cure, for many ailments
I’ve found that most organizations can benefit significantly from a simple, low-cost change in their operations: More two-way communications.
For busy law office managers, time can be among their most valuable commodities so I don’t make this recommendation lightly. But even a few minutes each day to foster better communications with your staff can pay big dividends.
You don’t know what you’re missing
One recent worker survey noted that less than one-third of employees report that their boss listens to them. This is a significant problem on several levels.
From the perspective of the law office, employees know most, maybe all, of the problems associated with their jobs and workflow. If they are not encouraged to communicate with supervisors, then supervisors will miss that information. Although managers probably will receive some off-the-wall or less than helpful ideas, they will also gain some valuable insight into problems that can be fixed to help improve the office.
Listening improves engagement
There’s also a workplace environment issue that communications can help. A respected organizational management consultant notes that only about 25 percent of employees are engaged, and the rest are disengaged and apathetic. But when management is accessible and sharing its most valuable commodity—time and attention—more people can be encouraged to join the engaged group.
The engaged group is the extension of management, as they are the ambassadors and role models and can be counted upon to consistently produce at the highest levels. Managers and owners should take a minute to imagine this: Without spending a penny more on payroll, imagine what it would be like to have 60 percent to 80 percent of your employees engaged and none disengaged. The potential is staggering.
From management’s perspective, there is also a need to be informed and a part of the organization. By specifically seeing the connection between what your staffers do and the bottom line, their contribution becomes real. This is the technical part of becoming and remaining engaged. The other side is the interpersonal part: employees need to feel an interpersonal connection to the owner and managers. They need to feel appreciated.
Not listening encourages apathy
If good employees are denied the ability to have some kind of legitimate say in what happens in their work’s orbit, they will become apathetic. The logic behind this attitude is, “Nobody seems to care what I have to say, so why should I care about what they (management) are saying?”
You may have some unhealthy employees for whom nothing will be enough, but they are another issue. Take care of the healthy workers—likely a majority—and your organization will benefit.
Dr. Steve M. Cohen is Principal and Lead HR Consultant at HR Solutions: On Call, an advisory service for medical practices and other small businesses.
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