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MANAGING STAFF

5 action steps for regaining staff trust

By Lynne Curry bio  When employees or colleagues no longer trust you, they don’t tell you. Why would they? They don’t trust how you might react to what they say. Their distrust descends below the surface, though it shows up in them keeping their distance from you. Distrustful employees or coworkers protect their backsides. They withhold information. Their morale and productivity lowers. According to the Edelman Trust Barometer, one in three of the 33,000 employees surveyed don’t trust their employers1 and as a result provide their employers lower levels of engagement, productivity and loyalty.2,3 According to recent surveys, 25 to 50 percent of employees plan to leave their employers in 2021,4,5 with distrust ranking among the top reasons for this talent exodus. What created this distrust? Some describe it as… . . . read more

WORKPLACE SAFETY

Most of your law office employees are vaccinated. Now what?

By Lynne Curry bio Most of your office staff have received vaccines. Those who remain unvaccinated either haven’t decided whether they will or have refused to get vaccinated. What’s next? Can you relax your workplace protocols? New CDC guidance In recent weeks, the Centers for Disease Control and Prevention (CDC) provided new COVID-19 guidance for fully vaccinated individuals.1 Fully vaccinated individuals may interact indoors with other vaccinated individuals without wearing masks or physical distancing. Fully vaccinated individuals, except for those who live in a group setting or themselves experience COVID-19 symptoms, no longer need to quarantine and test if they’ve been around someone who has COVID-19.2 Fully vaccinated individuals do need to wear a well-fitted mask, physically distance and practice other prevention protocols when interacting with unvaccinated individuals from multiple… . . . read more

MANAGING STAFF

How to deal with new friction between the vaccinated and unvaccinated

By Lynne Curry bio After five employees boarded an elevator, two additional employees attempted to get on as well. One of the employees already on the elevator asked these two not to board. “We can’t remain six feet apart if you get on.” One of the employees wanting to board said, “It’s only a short distance.” After the employees arrived on their floor, the back and forth between these two employees continued. “Your mask isn’t on tight.” “I’m okay with it.” “Are you vaccinated?” “I don’t trust the vaccines.” “You put the rest of us at risk.” “If you’re vaccinated, you have nothing to worry about.” “Not if you contract a variant, infect the rest of us, and we take the problem home to our families.” In workplaces across the… . . . read more

HUMAN RESOURCES

How to conduct a virtual investigation

By Lynne Curry bio Question: We have a messy situation we need to investigate involving 12 and possibly more employees at remote locations. Nine months ago, we laid off our human resources officer. The accounting manager and I inherited many of her duties. Both of us have investigated minor issues in each of our departments, and our former human resources officer left a good protocol for conducting investigations in her file. The protocol calls for bringing involved individuals into the corporate office to interview them. In the past, we spent considerable money flying employees in from the field for interviews. We lack the financial resources to do that this time. Also, while we know who was immediately involved in the situation, we won’t know which other individuals we may need to… . . . read more

PRODUCTIVITY

8 ways to cut the chaos on Zoom

By Lynne Curry bio Question: Our department’s weekly Zoom meetings are a train wreck. One coworker’s kids pop their heads in front of the screen and wave “hello.” Another guy’s kids are on the other side of the table from where he sits, and they interrupt him when he’s talking to argue with him. I’m obligated to attend these meetings. Any advice would be appreciated. Answer: Every train needs a conductor; yours appears to be asleep at the wheel. Zoom meetings go off the rails when those who attend forget that while they’re at home, they’re also at work. If you ask every attendee to observe eight guidelines, it might get your meetings back on track. Professionalism: Please demonstrate professionalism as well as comfort in your attire. Use your video… . . . read more

MANAGING STAFF

How to support employees with children during COVID-19

By Vienna Stivala bio A year after companies first closed their offices, employees across the country continue to work from home. Even though remote work has become the new norm, many employees are still struggling to adjust—especially those who have children. Last year, the sudden transition to virtual learning was difficult for both children and parents. In an attempt to bring back some normalcy to schools this year, many districts introduced hybrid learning models—which combine in-person learning with virtual learning to reduce the number of students in a classroom at once. A recent survey by the Center of Reinventing Public Education found that 12 percent of districts in the US were planning on having a hybrid learning model this year—which equates to thousands of elementary, middle, and high schools nationwide…. . . . read more

COMPLIANCE

Here’s why the NLRB hates your no gossiping policy

By Paul Edwards bio I keep running into this problem as we evaluate pre-existing employee handbooks across the country. The issue is that, as an employer, you want to address employees standing around and gossiping. Or standing around and not being productive, or standing around and distracting those who are being productive. In fact, you don’t want employees standing, or sitting, around at all. So you get creative, and a new policy is born. Here are examples we run into all the time: No gossiping! Employees may not stand around or be inactive for more than 10 seconds. Employees may not conduct personal business during working hours. Employees must not intentionally create problems for other team members, managers, or others. Doing so may result in warnings and/or termination. Employees must not… . . . read more

HUMAN RESOURCES

How to help employees at peak burnout

By Indira Totaram bio It’s the feeling of being drained but unable to recharge, the frustration of a tiring routine, the everyday distress in response to the current state of the world—employee burnout is now more widespread than ever. As the pandemic endures and its effects trickle down, many are struggling to keep up with workplace demands, longer hours, and remote work conditions. Burnout refers to the experience of chronic workplace stress, characterized by exhaustion, fatigue, cynicism, and feelings of reduced professional ability. Have we reached our physical, mental, and emotional limits? If so, how can we recover? Read on to learn more about reaching peak burnout: The mental health crisis Studies show that mental health in the United States is deteriorating among all age groups. Researchers and health officials are… . . . read more

MANAGING STAFF

Exit interviews: You might be surprised by what you learn

By Lynne Curry bio “Good riddance” the supervisor mutters the day his employee leaves. As the practice manager, however, you have doubts. “Kate” is the third employee who’s resigned from your practice in the last 18 months. All three worked for “Jim.” If you want to learn the truth, you need to talk to these employees who’ve chosen to leave—before they carry away the answers you need. Here’s how: Let each resigning employee know you’d consider it a gift to the employee’s coworkers and you to learn his or her thoughts about working in your organization. If the employee worries about potential retribution, find out why and offer to hold the information you learn confidential. You can also allay any fears the employees may have by offering to provide reference… . . . read more

WORKPLACE SAFETY

Mandatory COVID vaccination: new guidance & update

By Lynne Curry bio Can employers require their employees to receive COVID-vaccinations? While vaccination is one of an employer’s best tools for preventing COVID-19 outbreaks at their worksites, requiring employees to be vaccinated and disciplining them if they refuse comes with legal risks. Although the federal Equal Employment Opportunity Commission (EEOC)’s December 2020 guidelines stated that employers could implement and enforce mandatory COVID-19 vaccination policies for certain jobs and with certain exceptions1, the U.S. Food and Drug Administration (FDA) requires that recipients of vaccines under an “emergency use authorization” (which includes the current COVID vaccines) must be informed that they have the option to accept or refuse the vaccination. For more detail on this federal agency contradiction, see https://workplacecoachblog.com/2021/01/covid-vaccination-update-in-light-of-the-vaccines-emergency-use-authorization-status/ “The current problem,” says Perkins Coie Senior Counsel Michael O’Brien, “is that many employees… . . . read more


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