Law Office Manager

Landing a major client is usually something to celebrate. The client sends steady work, keeps several lawyers busy and produces a significant stream of revenue. It may become one of the firm's most important relationships. Then somebody runs the numbers and discovers just how important. If one client accounts for 10% of annual revenue, that's useful information. If the number…

In the realm of law office administration, effective strategic planning is essential for fostering growth, optimizing operations, and ensuring long-term sustainability. Central to this process is the establishment of Key Performance Indicators (KPIs), which serve as quantifiable metrics to gauge the firm's progress towards its overarching goals. When crafting a budget for the year, law office administrators must meticulously identify…

It’s no secret that today’s clients expect convenience—and that includes how they pay for legal services. Offering digital payment options isn’t just a nice touch; it’s becoming an essential part of running a modern, client-friendly law office. Clients want quick, secure, and flexible ways to pay their bills, and firms that don’t adapt risk falling behind. Here’s a look at…

Getting a new client through the door is only the beginning. Once the conflict check is complete and the firm has agreed to take the work, a series of administrative steps has to happen before the matter is truly ready to move forward. When those steps are informal, different lawyers and staffers may have different ideas about what “opening a…

A surprising amount of law office work is not actually being worked on. It is waiting. A staffer is waiting for a lawyer to approve something. A lawyer is waiting for a client to respond. Accounting is waiting for information. The office is waiting for a vendor, an expert, opposing counsel, a signature, a payment, a document or an IT…