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office humor
Cost-cutting strategies for law firms
By Elizabeth M. Miller bio
After much resistance, kicking, and screaming, lawyers are finally facing the reality that the business of practicing law is separate from the practice of law. What exactly does this mean? It means that a law practice is a business and from…
Easy-to-use interview system guarantees a good match between secretary and attorney
For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…
How great managers delegate
When it comes to delegating work to staff, managers rarely hit a happy medium. Instead, they tend to fall at the ends of the spectrum: those who do not delegate enough and those who delegate…
What’s the ‘employee experience’ like at your law firm?
Professionals have been talking about the customer experience and the candidate experience for years, so it was bound to happen. Another term is now being batted around in…
How to use client exit surveys to improve service and increase revenue
Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…
Matching your management style to your employee’s personality
Much like one bad apple, one bad employee can spoil the whole bunch in your office, says…