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BLOG

3 steps a manager must take to end harmful gossip in the workplace

By Lynne Curry  bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…


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COMMUNICATION

To make a point, use the body language that support your words

Few managers realize that successful communication depends heavily on body language…


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MANAGING THE OFFICE

Ensure success in your new job as administrator

As soon as you’ve accepted the position of law firm administrator, you need to establish expectations…


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YOUR CAREER

For personal success, get beyond the words and metacommunicate

Meta means beyond. And though it has varying definitions, in its simplest form, metacommunication means going beyond regular communication to get the…


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BLOG

4 ways you are apologizing wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge…


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MONTHLY CHECKLIST

To-Dos: Your March office checklist

March comes in like a lion and goes out like a lamb. That’s outside, where winter storms give way to springtime calm. Inside, there can also…


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MANAGING STAFF

Got troublesome staff? These five easy rules may make your job easier

Here are five easy rules that will make the job of managing difficult people a little easier—or at least make it go more smoothly…


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YOUR CAREER

How to deliver a great presentation on any topic

To grow in the job, a manager has to communicate ideas and visions and recommendations…


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BLOG

8 actions to be an exceptional listener

By Stacey Hanke  bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…


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PROFESSIONAL COMMUNICATIONS

Communication DOs and DON’Ts

Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of…


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