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OFFICE CHECKLIST

TO-DOs: Your December office checklist

Congratulations on making it through 2018! We hope it was a successful and satisfying year for you and your firm and that you take some time this month to…


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INSIGHT

How to avoid taking on second-hand stress

By Elizabeth M. Miller  bio
I’ve been working with the legal profession for nearly 40 years and I can assure you it is one of the most stressful work environments ever…


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INSIGHT

Yes, you can fire a client and still get paid

By Elizabeth M. Miller  bio
The frequency with which a client fires a lawyer is far greater than the frequency with which a lawyer fires a client. This is because lawyers will have their firm do …


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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MARKETING

Public image counts just as much as legal quality: 7 good rules

It takes more than good lawyering to make a practice a success. Just as important is a good public image…


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KEEPING CLIENTS HAPPY

Clients cite their top 6 turnoff points with law firms

Don’t jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile…


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INSIGHT

Dear newly hired law firm: Here’s what I really want

By Robert Denney  bio
What would it be like to be on the receiving end of an engagement letter after accepting a new client? While they may not actually put any…


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CLIENT RELATIONS

Law firm focuses on elder client needs

An elder law practice deals with non-legal issues other firms rarely encounter, says the founder of a seven attorney elder law firm in…


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CLIENT RELATIONS

Unique client communication approach gives small firm a huge marketing advantage

Like many small firms, one Michigan office operates in a precarious environment. With only two attorneys and four staff, it faces heavy competition from larger firms as well as from…


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TRUST ACCOUNT

Trust account errors that could get you disbarred

As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and…


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