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KEEPING CLIENTS HAPPY

Clients cite their top 6 turnoff points with law firms

Don’t jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile…


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INSIGHT

Dear newly hired law firm: Here’s what I really want

By Robert Denney  bio
What would it be like to be on the receiving end of an engagement letter after accepting a new client? While they may not actually put any…


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CLIENT RELATIONS

Law firm focuses on elder client needs

An elder law practice deals with non-legal issues other firms rarely encounter, says the founder of a seven attorney elder law firm in…


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CLIENT RELATIONS

Unique client communication approach gives small firm a huge marketing advantage

Like many small firms, one Michigan office operates in a precarious environment. With only two attorneys and four staff, it faces heavy competition from larger firms as well as from…


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TRUST ACCOUNT

Trust account errors that could get you disbarred

As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and…


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MARKETING

Simple ways to kill every tried and true legal marketing effort

The most sophisticated marketing can fall flat from the simplest attorney mistakes. Here are…


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INSIGHT

4 ways to avoid the accidental attorney-client relationship

By Elizabeth M. Miller  bio
What is the accidental attorney-client relationship? This is a relationship that is formed most often after the potential client has consulted with an attorney and the…


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MANAGING THE OFFICE

How to make sure your intake consultation covers all the services your firm provides

In a law firm, service counts. In fact, it’s often the service more than the legal abilities that brings in repeat business, says practice management and marketing consultant…


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RISK MANAGEMENT

4 bad financial habits that may increase your policy premiums and your malpractice risk

Ineffective billing and collections practices affect more than the bottom line. They ultimately may determine what the firm has to…


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INSIGHT

The 6 essentials to include in your Business Continuity Plan to help your firm survive a disaster

By Elizabeth M. Miller  bio
The first thing you might be wondering is why do I need a business continuity plan? With technology being what it is today, I bet every lawyer and law firm think…


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