Few managers realize that successful communication depends heavily on body language…
MARKETING
7 ways to make your firm stand out among your competition
April 12, 2019 by
The competition for clients is fierce and law firms are marketing heavily, says marketing expert…
MARKETING
Personal touch helps win highly profitable corporate clients
April 5, 2019 by
It’s a first-class presentation, but the corporate business goes to another firm. What happened?
The big balloon deflator is that most…
BILLINGS
15 ways to improve your billings and collections
March 15, 2019 by
It’s no secret that many clients don’t like to pay their legal bills, says collaborative divorce attorney Joryn Jenkins. And without having…
CONFLICT OF INTEREST
Avoid disbarment with a conflict-checking procedure
March 15, 2019 by
As you know, a conflict of interest occurs when a lawyer or a firm takes on multiple clients who have conflicting goals or…
BILLING & COLLECTIONS
Notice to Client of Increase in Hourly Rate
March 15, 2019 by
Why you need this Model Notice to Client:
Clients should be notified in writing of any fee increases 30 days in advance. This
protects both the firm and the client. Informing your client of what to expect and
when to expect it will help your client prepare for the extra expense.
Model Billing Statement
March 15, 2019 by
Why you need this Model Billing Statement:
Many clients don’t like to pay their legal bills and without having measures in place to ensure payments, law firms can run into huge headaches. One best practice is to ensure that your billing statement clearly outlines what services your clients are receiving for their money.
BILLING & COLLECTIONS
Model Retainer Agreement
March 15, 2019 by
Why you need this Model Retainer Agreement:
Many clients don’t like to pay their legal bills and without having measures in place to ensure payments, law firms can run into huge headaches. One best practice is to lay out your billing arrangements and hourly fees charged by partners, associates, and paralegals in your retainer agreement.
MONTHLY CHECKLIST
To-Dos: Your March office checklist
March 1, 2019 by
March comes in like a lion and goes out like a lamb. That’s outside, where winter storms give way to springtime calm. Inside, there can also…
CLIENT RELATIONS
How to use client exit surveys to improve service and increase revenue
February 15, 2019 by
Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…
