Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…
CLIENT RELATIONS
How to use client exit surveys to improve service and increase revenue
February 15, 2019 by
INSIGHT
7 quick ways to jump-start your firm’s business development efforts
February 8, 2019 by
By David H. Freeman bio
Every so often, you may think, “I could use some fresh ideas to jump-start the firm’s business development efforts.” Or perhaps the…
BILLING & COLLECTIONS
Louisiana firm sets up four sure-pay systems
February 8, 2019 by
A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit…
INCREASING PROFITS
What’s overshadowing your partnerʼs big revenues?
February 8, 2019 by
Any firm can lose money to the very partners who are bringing in the most of it. That’s because…
MANAGING THE OFFICE
To-Dos: Your February office checklist
February 1, 2019 by
February might be a short month, but there’s a lot packed into it.
Here are 7 areas you can tackle this month to help improve profits, protect the firm, and boost morale…
RISK MANAGEMENT
The forgotten cause of malpractice claims is poor communication
February 1, 2019 by
A great yet often ignored cause of malpractice claims is nothing more than poor client communication…
PROFESSIONAL COMMUNICATIONS
Communication DOs and DON’Ts
January 28, 2019 by
Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of…
MARKETING
How and when to ask a client for a referral
January 18, 2019 by
A new client should be a planned event, not an accident.
And the most productive way to get a continuing stream of planned events is to…
CLIENT RELATIONS
Is this essential ingredient missing from your firm’s customer service?
January 11, 2019 by
If you believe that your law firm offers exceptional customer service, you might want to think again, says…
MANAGING THE OFFICE
To-Dos: Your January checklist
December 31, 2018 by
Make a fresh start this year with a focused team, a financial plan, organized files, and a decluttered computer. Here are some tasks you can accomplish this month to help keep your office running smoothly and…
