Congratulations on making it through 2018! We hope it was a successful and satisfying year for you and your firm and that you take some time this month to…
INSIGHT
How to avoid taking on second-hand stress
November 23, 2018 by
By Elizabeth M. Miller bio
I’ve been working with the legal profession for nearly 40 years and I can assure you it is one of the most stressful work environments ever…
INSIGHT
Yes, you can fire a client and still get paid
November 12, 2018 by
By Elizabeth M. Miller bio
The frequency with which a client fires a lawyer is far greater than the frequency with which a lawyer fires a client. This is because lawyers will have their firm do …
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
November 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
MARKETING
Public image counts just as much as legal quality: 7 good rules
November 12, 2018 by
It takes more than good lawyering to make a practice a success. Just as important is a good public image…
KEEPING CLIENTS HAPPY
Clients cite their top 6 turnoff points with law firms
October 22, 2018 by
Don’t jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile…
INSIGHT
Dear newly hired law firm: Here’s what I really want
October 12, 2018 by
By Robert Denney bio
What would it be like to be on the receiving end of an engagement letter after accepting a new client? While they may not actually put any…
CLIENT RELATIONS
Law firm focuses on elder client needs
October 12, 2018 by
An elder law practice deals with non-legal issues other firms rarely encounter, says the founder of a seven attorney elder law firm in…
CLIENT RELATIONS
Unique client communication approach gives small firm a huge marketing advantage
October 9, 2018 by
Like many small firms, one Michigan office operates in a precarious environment. With only two attorneys and four staff, it faces heavy competition from larger firms as well as from…
TRUST ACCOUNT
Trust account errors that could get you disbarred
September 21, 2018 by
As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and…
