By Lynne Curry bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace…
INSIGHT
Protecting your employees from workplace violence
June 23, 2017 by
INSIGHT
Are your staff’s poor phone skills destroying your marketing efforts?
May 19, 2017 by
By Elizabeth M. Miller, MBA bio
Every law firm invests firm profits on client development and marketing, no matter how large or small the firm or the budget might be. The goal of…
READER TIPS
Personal client attention doubles the money-making referrals
May 19, 2017 by
When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with…
MANAGING THE OFFICE
Discrimination at work: Prevalent yet subtle workplace bias erodes productivity and engagement
May 12, 2017 by
A recent study by VitalSmarts, a Top 20 Leadership Training Company, has found that more than a quarter (27 percent) of those who experience discrimination at work report the bias to…
INSIGHT
Why sometimes firms have to say “no”
May 5, 2017 by
By Bob Denney bio
The Managing Partner of one of our clients once said to me, “The hardest thing in the world for most lawyers is to decline an opportunity for…
MARKETING
Law firm giving away free helmets to promote Bike Safety Awareness Month
May 5, 2017 by
A law firm in Arkansas is promoting bike safety by giving away helmets to local children.
During the week of…
INSIGHT
5 ways to end generational stereotyping in your organization
April 28, 2017 by
By Dr. William A. Schiemann bio
These days, the Millennial Generation is hyped, perhaps even more than Baby Boomers were hyped in the 1950s and 1960s. As I meet with executives around the globe, there is…
INSIGHT
Is one lawyer putting your firm at risk of a social media firefight?
April 21, 2017 by
By Lynne Curry, Ph.D, SPHR bio
Consider this scenario: One of your firm’s most successful attorneys is also one of the most abrasive individuals you’ve met. He doubles down whenever he gets…
BILLING AND COLLECTIONS
Traditional procedures bring in the most money
April 14, 2017 by
Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines – and whether they are…
CLIENT RELATIONS
Ask this one question to keep the clients coming
April 7, 2017 by
A client survey can take whatever form and be as detailed as the firm wants. But there is just one question to worry about: Will you…
