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Client relations

How to Reduce Client Pushback on Legal Bills

April 1, 2025

One of the biggest headaches in law firm management is dealing with client pushback on legal bills. Whether it's confusion over charges, frustration with unexpected costs, or simple sticker shock, disputes over invoices can slow down payments and strain client relationships. As a law office manager, you play a key role in reducing billing conflicts by ensuring transparency, … [Read more...] about How to Reduce Client Pushback on Legal Bills

To make a point, use the body language that supports your words

March 31, 2025

Few managers realize that successful communication depends heavily on body language. When people don't get the response they expect, they need to understand that their bodies aren't sending the messages they think they're conveying. Much of the message that gets picked up in a conversation comes from motions and gestures. And it works both ways. A manager has to know body … [Read more...] about To make a point, use the body language that supports your words

Clients cite their top 6 turnoff points with law firms

March 19, 2025

Don't jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile investment. Lose one client and you have to work twice as hard to find someone else. An Illinois firm developed a list of client turn-offs after it conducted a series of client satisfaction surveys. The firm began its research informally with one-on-one discussions … [Read more...] about Clients cite their top 6 turnoff points with law firms

Clients ask for more transparency, faster responses and value based services

March 13, 2025

Adapting to changing client expectations is a significant challenge for any law office. Clients today are more informed and have higher expectations than ever before. They demand transparency, faster responses, and value-based services. As a law office manager, it's your job to ensure that your firm meets these expectations and maintains strong client … [Read more...] about Clients ask for more transparency, faster responses and value based services

7 steps to effective document management

March 13, 2025

In the legal industry, documents serve as the lifeblood of cases, transactions, and client relationships. Efficient document management ensures that crucial information is easily accessible, reducing the risk of errors and missed deadlines. Moreover, a well-organized document system enhances collaboration among team members, fosters compliance with legal requirements, and … [Read more...] about 7 steps to effective document management

Navigating challenges in billing, collections, and financial management, with the shift towards alternative fee arrangements

March 5, 2025

Navigating the complexities of billing and financial management in a law office can be challenging, particularly with the shift towards alternative fee arrangements. As a law office manager, you're at the helm of ensuring that the financial aspects of the practice run smoothly, from billing and collections to overall financial planning. First, let's talk about … [Read more...] about Navigating challenges in billing, collections, and financial management, with the shift towards alternative fee arrangements

How to Give Your Collections Engine a Tuneup

March 5, 2025

When your collections process is humming along, cash flow stays steady, and everyone from partners to vendors feels confident. But over time, even the most efficient collections system can start to sputter. Let’s talk about how to give your collections machine a tuneup so you can keep your financial engine running strong. 1. Revisit Your Billing and Invoicing Processes Start … [Read more...] about How to Give Your Collections Engine a Tuneup

Big changes: How to navigate a law office merger

March 3, 2025

The merger of law offices is a significant event that can reshape the landscape of a legal practice. As a law office manager, you play a central role in ensuring a smooth transition during this process. Office mergers present unique challenges and opportunities, and this article aims to provide guidance on how to navigate them effectively. Understanding the Merger … [Read more...] about Big changes: How to navigate a law office merger

Navigating client confidentiality in the digital age

February 12, 2025

In today's technology-driven world, managing client confidentiality is more complex than ever before. As a law office manager, you're at the forefront of ensuring that sensitive client information remains secure and protected, even as you embrace the tools and conveniences of the digital age. This responsibility is critical—not only for maintaining your firm's reputation but … [Read more...] about Navigating client confidentiality in the digital age

8 ways to keep your clients happy with you

February 12, 2025

Happy and satisfied clients not only contribute to the success of your firm but also become valuable advocates for your services. By providing exceptional client experiences, you can build strong relationships, foster loyalty, and promote positive word-of-mouth referrals. In this article, we will explore essential tips to help law office administrators improve client … [Read more...] about 8 ways to keep your clients happy with you

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8 proven ways to totally destroy your credibility as a manager

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Your Career

8 proven ways to totally destroy your credibility as a manager

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Reconnecting with Purpose: How to Invite Someone from the Past into Your Career Network

How I Outsmart My To-Do List (with a Little Help from Tech)

What to Do If You’re the One Who’s Always Late

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