Don’t jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile…
INSIGHT
Dear newly hired law firm: Here’s what I really want
October 12, 2018 by
By Robert Denney bio
What would it be like to be on the receiving end of an engagement letter after accepting a new client? While they may not actually put any…
CLIENT RELATIONS
Law firm focuses on elder client needs
October 12, 2018 by
An elder law practice deals with non-legal issues other firms rarely encounter, says the founder of a seven attorney elder law firm in…
CLIENT RELATIONS
Unique client communication approach gives small firm a huge marketing advantage
October 9, 2018 by
Like many small firms, one Michigan office operates in a precarious environment. With only two attorneys and four staff, it faces heavy competition from larger firms as well as from…
TRUST ACCOUNT
Trust account errors that could get you disbarred
September 21, 2018 by
As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and…
MARKETING
Simple ways to kill every tried and true legal marketing effort
September 14, 2018 by
The most sophisticated marketing can fall flat from the simplest attorney mistakes. Here are…
INSIGHT
4 ways to avoid the accidental attorney-client relationship
September 7, 2018 by
By Elizabeth M. Miller bio
What is the accidental attorney-client relationship? This is a relationship that is formed most often after the potential client has consulted with an attorney and the…
MANAGING THE OFFICE
How to make sure your intake consultation covers all the services your firm provides
August 10, 2018 by
In a law firm, service counts. In fact, it’s often the service more than the legal abilities that brings in repeat business, says practice management and marketing consultant…
RISK MANAGEMENT
4 bad financial habits that may increase your policy premiums and your malpractice risk
August 6, 2018 by
Ineffective billing and collections practices affect more than the bottom line. They ultimately may determine what the firm has to…
INSIGHT
The 6 essentials to include in your Business Continuity Plan to help your firm survive a disaster
July 27, 2018 by
By Elizabeth M. Miller bio
The first thing you might be wondering is why do I need a business continuity plan? With technology being what it is today, I bet every lawyer and law firm think…
