• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • LOGIN
  • Law Office ManagerHOME
  • Book StoreBook Store
  • WebinarsWebinars
  • LOGIN
  • Manage Your Account
  •  

Law Office Manager

  • Hiring
  • Increasing profits
  • Technology
  • Billing
  • Managing staff
  • More! ⇩
    • Time tracking
    • Client relations
    • Termination
    • Tool Box
    • Risk management
    • Recordkeeping
    • Cartoons
    • Reader tips
    • Purchasing & leasing
    • Marketing
    • Managing the office
    • Information security
    • Your career
    • Working with lawyers
    • Employee benefits
    • Compliance
    • Workplace Safety

Client relations

How to calm down the angry client and hold on to the business

September 17, 2023

The client is angry. The client is upset about the bill. The client says the firm did work that wasn't approved. The client may be ready to walk. There's a way to salvage that relationship, says law management consultant William Cobb of Cobb Consulting in Houston. It calls for tact, saying the right things, and giving the issue full and close personal attention. Take a … [Read more...] about How to calm down the angry client and hold on to the business

Make a good impression with your email closing

September 7, 2023

How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you’re trying to convey. In this article, we’ll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing

And you are … ? How to prepare your elevator speech

September 7, 2023

Do you have an elevator speech ready? An elevator speech, also known as an elevator pitch, is a concise and well-prepared verbal summary or introduction that you can deliver in the time it takes to ride an elevator, typically around 30 seconds to 2 minutes. The goal of an elevator speech is to effectively communicate who you are, what you do, and what you or your … [Read more...] about And you are … ? How to prepare your elevator speech

Staff training quiz: Managing client funds

August 27, 2023

Questions: What are client trust accounts used for in a law office? a) Personal savings of the attorneys b) Holding and managing client funds for legal matters c) Paying office expenses d) Making personal investments True or False: Client funds should always be kept separate from the law firm's operating funds. When should client funds be deposited into the trust … [Read more...] about Staff training quiz: Managing client funds

Administrator a key player in firm’s ethics and integrity

August 27, 2023

A law office administrator plays a vital role in maintaining the ethical standards and integrity of the firm. Your responsibilities encompass a range of tasks that have a direct impact on the firm's reputation, client relationships, and overall success. Here are key ethical considerations that should guide your actions and decisions as a law office … [Read more...] about Administrator a key player in firm’s ethics and integrity

How to create a welcoming workspace with office design and ergonomics

August 27, 2023

As a law office manager, you understand the significance of creating an environment that fosters productivity, comfort, and professionalism. The design and ergonomics of your law firm's workspace play a crucial role in enhancing employee satisfaction, promoting collaboration, and leaving a positive impression on clients. 1. Strike a balance between functionality and … [Read more...] about How to create a welcoming workspace with office design and ergonomics

Turbocharge your firm’s client intake system

August 23, 2023

The intake process serves as the gateway to your law firm's client relationships. It's the first impression potential clients have of your firm and plays a crucial role in shaping their overall experience. An efficient and client-focused intake system not only streamlines your firm's operations but also fosters trust and satisfaction among clients. 1. Streamline and digitize … [Read more...] about Turbocharge your firm’s client intake system

Client confidentiality and data security quiz

August 23, 2023

Welcome to the Client Confidentiality and Data Security Quiz. This quiz is designed to assess your understanding of the importance of safeguarding client information and complying with data protection regulations. Select the best answer for each question. Question 1: What is the primary reason for maintaining client confidentiality in a law office? a) To impress clients with … [Read more...] about Client confidentiality and data security quiz

7 steps to effective document management

August 22, 2023

In the legal industry, documents serve as the lifeblood of cases, transactions, and client relationships. Efficient document management ensures that crucial information is easily accessible, reducing the risk of errors and missed deadlines. Moreover, a well-organized document system enhances collaboration among team members, fosters compliance with legal requirements, and … [Read more...] about 7 steps to effective document management

7 strategies for effective client relationship management in a legal setting

August 22, 2023

Building and nurturing strong client relationships is a critical aspect of ensuring the success and growth of your law firm. A solid client relationship management strategy can set your firm apart from the competition and establish a reputation for excellence. In this article, we'll delve into some essential strategies that can help you excel in client relationship management … [Read more...] about 7 strategies for effective client relationship management in a legal setting

Next Page »

Primary Sidebar

Free Reports

    • Guide to Advanced Hiring Techniques
    • Employee Morale in the Law Office
    • Workplace Bullying

Free Premium Reports

    • Guide to Advanced Hiring Techniques
    • Employee Morale in the Law Office
    • Workplace Bullying
    • 7 Proven Ways to Make Your Billing and Collections More Profitable
    • 7 Simple, Proven Steps to Hiring the Right Staff
    • 7 Policies Every Law Office Should Have

Download Current Issue

Current Issue

Recent Headlines

How to calm down the angry client and hold on to the business

Enforce those billing and collection guidelines

Should I take a ‘dry promotion’ (without a raise)?

Make a good impression with your email closing

And you are … ? How to prepare your elevator speech

Your Career

Should I take a ‘dry promotion’ (without a raise)?

Make a good impression with your email closing

And you are … ? How to prepare your elevator speech

Administrator a key player in firm’s ethics and integrity

Practice the art of active listening

Deliver Your Message

Footer

Return to the Top

Download the Current issue
Monthly Magazine Archive
Advertise in Law Office Manager
Download Media Kit

Become a Premium Member
Download a Sample Issue of LOM
Renew your Law Office Manager Membership
Manage Your Account
Contact Law Office Manager
About Law Office Manager
Terms & Conditions
Privacy Policy
Give Us Feedback


Copyright © 2023 Plain Language Media, LLLP • 1-888-729-2315

Copyright © 2023 · Magazine Pro on Genesis Framework · WordPress · Log in