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Home » topics » Client relations
INCREASING PROFITS

Corporate law departments strengthen ties with outside law firms

April 5, 2022 by

A new report on corporate law departments shows increasing investments in technology solutions, an expected increase in legal spend, and strengthening partnerships between corporate law departments and their external law firms. Thomson Reuters released 2022 State of Corporate Law Departments Report on March 22. The pandemic impacted all aspects of business including corporate law departments globally, which have been on the frontlines of protecting businesses during this unprecedented time. This year’s report provides key insights to aid corporate law departments and the law firms supporting them with world-class business intelligence, including benchmarks on legal spend, how to optimize for the future, and innovative ways law departments can stay a step ahead. “The impact of the pandemic and uncertainty propelled corporate legal departments to drive efficiency as a necessity,” said Sunil… . . . read more

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TECHNOLOGY

7 reasons to use a virtual receptionist for your small office

January 28, 2022 by

By Janae Robinson A virtual receptionist is an extension of your business. They are the first person a new client is greeted by, and they can leave a lasting impression. Here are the top seven benefits of a virtual receptionist. Make money Virtual receptionists are here to help you make money. When a live, helpful person answers your calls, your new clients and existing clients will feel warm and welcomed. An automated system or voicemail can make your business seem more disconnected from the client. Having a virtual receptionist who can answer calls and capture qualifying leads can result in more sales and revenue. Save money Not only is a virtual receptionist able to help you make money, they can save you money too. Unlike hiring someone in-house to handle… . . . read more

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PRODUCTIVITY

Technical issues and too many participants are biggest virtual meeting pet peeves

November 28, 2020 by

Have you had about enough of video meetings? If so, you’re not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or colleagues. In addition: 44 per cent said they’ve experienced video call fatigue since the start of the pandemic. 59 per cent said video calls can be helpful but are not always necessary. 22 per cent noted that the practicality and novelty of video conferencing has worn off over the past eight months. 15 per cent confirmed they find virtual meetings inefficient and exhausting and prefer to communicate via… . . . read more

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TECHNOLOGY

Take advantage of case management software benefits

July 27, 2020 by

By Elizabeth Miller  bio Case management software is now so popular in law firms that it is rare to hear of a firm that does not have it. The problem is that even though firms have the software, they don’t take advantage of all the benefits. Managing incoming leads and cases Give your law firm an advantage over other firms by providing potential clients with an exceptional experience without the need for face to face interaction. Offer your clients e-signature to sign retainer agreements and other documents from anywhere. Digitize your client intake with forms making it efficient and convenient to sign on with your firm. Centralized case details The great thing about case management software is that all client information, communications, time entries and notes are in one place. … . . . read more

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FIRM’S FINANCES

5 ways to keep profit on your radar

November 19, 2019 by

Practicing law is a tough gig. There is always so much to do to ensure your practice is successful. Focusing on your clients is your first priority, but are you also keeping an eye on your firm’s financial health? After all, staying profitable is not only crucial to your success, but is also important to your clients’ success.

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RISK MANAGEMENT

4 bad financial habits that may increase your policy premiums and your malpractice risk

October 4, 2019 by

Ineffective billing and collections practices affect more than the bottom line. They ultimately may determine what the firm has to…


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MARKETING

7 ways to make your firm stand out among your competition

September 13, 2019 by

The competition for clients is fierce and law firms are marketing heavily, says marketing expert…


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TRUST ACCOUNT

Trust account errors that could get you disbarred

August 23, 2019 by

As a law firm administrator, trust accounting issues need to be your primary concern, according to Joryn Jenkins, a collaborative divorce attorney, author and…


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BLOG

What you need to know when a bully takes you on

August 19, 2019 by

By Lynne Curry  bio
You’ve met bullies who play a win/lose game, even as you aim for a win/win solution. Guess who loses when…


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YOUR CAREER

5 actions to take when you hear, "I don’t trust you"

August 9, 2019 by

By Audrey Epstein  bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…


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