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INSIGHT

Protecting your employees from workplace violence

By Lynne Curry  bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace…


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INSIGHT

Are your staff’s poor phone skills destroying your marketing efforts?

By Elizabeth M. Miller, MBA  bio
Every law firm invests firm profits on client development and marketing, no matter how large or small the firm or the budget might be. The goal of…


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READER TIPS

Personal client attention doubles the money-making referrals

When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with…


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MANAGING THE OFFICE

Discrimination at work: Prevalent yet subtle workplace bias erodes productivity and engagement

A recent study by VitalSmarts, a Top 20 Leadership Training Company, has found that more than a quarter (27 percent) of those who experience discrimination at work report the bias to…


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INSIGHT

Why sometimes firms have to say “no”

By Bob Denney  bio
The Managing Partner of one of our clients once said to me, “The hardest thing in the world for most lawyers is to decline an opportunity for…


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MARKETING

Law firm giving away free helmets to promote Bike Safety Awareness Month

A law firm in Arkansas is promoting bike safety by giving away helmets to local children.
During the week of…


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INSIGHT

5 ways to end generational stereotyping in your organization

By Dr. William A. Schiemann  bio
These days, the Millennial Generation is hyped, perhaps even more than Baby Boomers were hyped in the 1950s and 1960s. As I meet with executives around the globe, there is…


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INSIGHT

Is one lawyer putting your firm at risk of a social media firefight?

By Lynne Curry, Ph.D, SPHR  bio
Consider this scenario: One of your firm’s most successful attorneys is also one of the most abrasive individuals you’ve met. He doubles down whenever he gets…


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BILLING AND COLLECTIONS

Traditional procedures bring in the most money

Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines – and whether they are…


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CLIENT RELATIONS

Ask this one question to keep the clients coming

A client survey can take whatever form and be as detailed as the firm wants. But there is just one question to worry about: Will you…


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