In a law firm, service counts. In fact, it’s often the service more than the legal abilities that brings in repeat business, says practice management and marketing consultant…
MANAGING THE OFFICE
How to make sure your intake consultation covers all the services your firm provides
August 10, 2018 by
RISK MANAGEMENT
4 bad financial habits that may increase your policy premiums and your malpractice risk
August 6, 2018 by
Ineffective billing and collections practices affect more than the bottom line. They ultimately may determine what the firm has to…
INSIGHT
The 6 essentials to include in your Business Continuity Plan to help your firm survive a disaster
July 27, 2018 by
By Elizabeth M. Miller bio
The first thing you might be wondering is why do I need a business continuity plan? With technology being what it is today, I bet every lawyer and law firm think…
INSIGHT
5 actions to take when you hear, “I don’t trust you”
July 13, 2018 by
By Audrey Epstein bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…
REDUCING MALPRACTICE SUITS
How and why you need to carefully screen cold calls from potential new clients
July 13, 2018 by
What’s your firm’s process for dealing with a potential new client? What happens when someone sends the firm an email asking for a quote for a real estate transaction or when a frantic caller leaves a…
BILLING & COLLECTIONS
Traditional procedures bring in the most money
July 13, 2018 by
Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines – and whether they are…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
July 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
YOUR CAREER
To-Dos: Your July office checklist
June 29, 2018 by
According to best-selling author Regina Brett, “Summer is the annual permission slip to be lazy. To do nothing and have it count for something. To lie in the grass and…
CLIENT RELATIONS
Partner retirement: how to keep the clients and assign the business
June 29, 2018 by
When a partner retires, the top business concern is if and how the firm can keep the clients. And there’s more than one reason to…
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MARKETING
Simple ways to kill every tried and true legal marketing effort
June 18, 2018 by
The most sophisticated marketing can fall flat from the simplest attorney mistakes. Here are…
