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READER TIPS

Monthly events show appreciation for both employees and employer

At Rosenthal, Levy, Simon & Ryles in West Palm Beach, Fla., both the employees and the employer get their share of appreciation during…


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READER TIPS

Personal client attention doubles the money-making referrals

When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with…


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MOTIVATING STAFF

90-day goals for success and job satisfaction

A manager’s success turns on “what other people are able to accomplish.” And to a great extent, accomplishments depend…


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HIRING

Easy-to-use interview system guarantees a good match between secretary and attorney

For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…


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MANAGING THE OFFICE

Three weekly meetings to keep everybody updated

In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…


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READER TIPS

‘Favorites’ list source of popular employee awards

When Audrey M. Serban gives her staff members rewards for work done well, she can be sure the reward is…


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READER TIPS

Why your first act as a new administrator should be to rearrange the furniture

One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…


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STAFF TRAINING

Break down barriers with peer-to-peer training

The best staff training, says a Missouri manager, is the training staff give one another. And at her office, her staff of 25 do just that. They hold training sessions for one another on a “when-needed, what’s-needed, and…


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TRACKING PROFITS

Use this one easy chart to track attorney profitability

A St. Louis administrator has developed a simple chart that tracks the monthly and yearly profitability of each attorney…


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READER TIPS

A self evaluation plus a quiz on the handbook

A New Jersey office has increased staff morale as well as performance with an online…


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