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TECHNOLOGY

Take advantage of case management software benefits

By Elizabeth Miller  bio Case management software is now so popular in law firms that it is rare to hear of a firm that does not have it. The problem is that even though firms have the software, they don’t take advantage of all the benefits. Managing incoming leads and cases Give your law firm an advantage over other firms by providing potential clients with an exceptional experience without the need for face to face interaction. Offer your clients e-signature to sign retainer agreements and other documents from anywhere. Digitize your client intake with forms making it efficient and convenient to sign on with your firm. Centralized case details The great thing about case management software is that all client information, communications, time entries and notes are in one place. … . . . read more

READER TIPS

How to let clients know you take their work seriously, without saying a word

As the saying goes, “you never get a second chance to make a first impression.” What’s the first impression your clients get when they…


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INCREASING PROFITS

Keep your accounts receivable young

Collection work is something that can’t wait, because a dollar of receivables doesn’t stay a dollar…


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READER TIPS

Why your first act as a new administrator should be to rearrange the furniture

One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…


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STAFF TRAINING

Break down barriers with peer-to-peer training

The best staff training, says a Missouri manager, is the training staff give one another. And at her office, her staff of 25 do just that. They hold training sessions for one another on a “when-needed, what’s-needed, and…


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MANAGING THE OFFICE

How one California law firm regained its corporate culture and improved business

How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…


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MANAGING THE OFFICE

Three weekly meetings to keep everybody updated

In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…


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BILLING & COLLECTIONS

Louisiana firm sets up four sure-pay systems

A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit…


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YOUR CAREER

To-Dos: Your July office checklist

According to best-selling author Regina Brett, “Summer is the annual permission slip to be lazy. To do nothing and have it count for something. To lie in the grass and…


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YOUR CAREER

10 ways managers are improving their law firms

Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a…


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