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READER TIPS

Why your first act as a new administrator should be to rearrange the furniture

One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…


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READER TIPS

How to let clients know you take their work seriously, without saying a word

As the saying goes, “you never get a second chance to make a first impression.” What’s the first impression your clients get when they…


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HIRING

Easy-to-use interview system guarantees a good match between secretary and attorney

For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…


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READER TIPS

Tackle silly problems with silly solutions and boost morale

For the small problems inherent in any office’s staff, one manager has two easy solutions: humor and once-a-day positive notes.
The humor comes in the form of silly contests to solve…


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MANAGING THE OFFICE

How one California law firm regained its corporate culture and improved business

How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…


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MANAGING STAFF

When co-workers can’t get along

Julie A. Aarup, office administrator at the Missouri firm Honigman Miller Schwartz and Cohn LLP, had a problem that many…


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READER TIPS

Orientation program sends new hires in the right direction

Staff orientation ensures a good start on the job. No matter what the work, the employer/employee relationship is made or broken in the first 90 days, says the director of administration at a 37-attorney office in California. It’s during those first three months that people conclude either…


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MOTIVATING STAFF

90-day goals for success and job satisfaction

A manager’s success turns on “what other people are able to accomplish.” And to a great extent, accomplishments depend…


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BILLING & COLLECTIONS

Louisiana firm sets up four sure-pay systems

A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit…


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READER TIPS

Monthly events show appreciation for both employees and employer

At Rosenthal, Levy, Simon & Ryles in West Palm Beach, Fla., both the employees and the employer get their share of appreciation during…


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