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MANAGING STAFF

When co-workers can’t get along

Julie A. Aarup, office administrator at the Missouri firm Honigman Miller Schwartz and Cohn LLP, had a problem that many…


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READER TIPS

Orientation program sends new hires in the right direction

Staff orientation ensures a good start on the job. No matter what the work, the employer/employee relationship is made or broken in the first 90 days, says the director of administration at a 37-attorney office in California. It’s during those first three months that people conclude either…


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MOTIVATING STAFF

90-day goals for success and job satisfaction

A manager’s success turns on “what other people are able to accomplish.” And to a great extent, accomplishments depend…


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BILLING & COLLECTIONS

Louisiana firm sets up four sure-pay systems

A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit…


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READER TIPS

Monthly events show appreciation for both employees and employer

At Rosenthal, Levy, Simon & Ryles in West Palm Beach, Fla., both the employees and the employer get their share of appreciation during…


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READER TIPS

Personal client attention doubles the money-making referrals

When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with…


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HIRING

Easy-to-use interview system guarantees a good match between secretary and attorney

For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…


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MANAGING THE OFFICE

Three weekly meetings to keep everybody updated

In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…


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READER TIPS

‘Favorites’ list source of popular employee awards

When Audrey M. Serban gives her staff members rewards for work done well, she can be sure the reward is…


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READER TIPS

Why your first act as a new administrator should be to rearrange the furniture

One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…


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