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TRACKING PROFITS

Use this one easy chart to track attorney profitability

A St. Louis administrator has developed a simple chart that tracks the monthly and yearly profitability of each attorney…


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STAFF TRAINING

Break down barriers with peer-to-peer training

The best staff training, says a Missouri manager, is the training staff give one another. And at her office, her staff of 25 do just that. They hold training sessions for one another on a “when-needed, what’s-needed, and…


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MANAGING THE OFFICE

A simple way to rate attorney performance

A North Carolina administrator follows an extremely simple formula to calculate the attorneys’ monthly and yearly…


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READER TIPS

How to protect your client data while complying with PCI anti-fraud measures

What would you do if you were asked to install monitoring software on your network? Gary Allen Gardner of Rosi & Gardner, P.C. in Traverse City, Michigan, shares how he resolved a recent troubling request his firm received


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YOUR CAREER

10 ways managers are improving their law firms

Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a…


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READER TIPS

Why your first act as a new administrator should be to rearrange the furniture

One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…


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READER TIPS

How to let clients know you take their work seriously, without saying a word

As the saying goes, “you never get a second chance to make a first impression.” What’s the first impression your clients get when they…


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HIRING

Easy-to-use interview system guarantees a good match between secretary and attorney

For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…


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READER TIPS

Tackle silly problems with silly solutions and boost morale

For the small problems inherent in any office’s staff, one manager has two easy solutions: humor and once-a-day positive notes.
The humor comes in the form of silly contests to solve…


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MANAGING THE OFFICE

How one California law firm regained its corporate culture and improved business

How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…


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