Ineffective billing and collections practices affect more than the bottom line. They ultimately may determine what the firm has to…
RISK MANAGEMENT
4 bad financial habits that may increase your policy premiums and your malpractice risk
August 6, 2018 by
MANAGING THE OFFICE
Ask the Expert: How to name documents in a document management system
July 27, 2018 by
Q: “I’m looking for a naming protocol guideline—a compilation of legal and non-legal abbreviations and acronyms for naming documents in our…
REDUCING MALPRACTICE SUITS
How and why you need to carefully screen cold calls from potential new clients
July 13, 2018 by
What’s your firm’s process for dealing with a potential new client? What happens when someone sends the firm an email asking for a quote for a real estate transaction or when a frantic caller leaves a…
CONFLICT CHECKING
Nine traps to avoid when checking for conflicts
March 9, 2018 by
Before a law firm accepts any new file, it must first ensure that no conflict of interest exists. Yet, despite having stringent conflict-checking procedures…
RECORDKEEPING
Use weekly financial reporting to keep partners aware of cash flow
March 2, 2018 by
A Vermont manager has found that running the financial reports weekly instead of monthly is an easy way for the partners to stay always aware and in control of what’s…
OVERTIME RULES
Pop Quiz: How well do you understand the new FLSA overtime rules?
October 21, 2016 by
Sandra Hoyle-Smith, SPHR of B2 Management & Consulting recently gave a webinar to Law Office Manager subscribers outlining the new FLSA (Fair Labor Standard’s Act) overtime rules and how…
TECHNOLOGY
Buried by paper? Time to crawl out and go digital
April 15, 2016 by
In a report dated August 9, 2012, Linda A. Halliday, the Assistant Inspector General for Audits and Evaluations of the Department of Veterans Affairs, called for immediate action to address the “Risks Associated with Veterans Claims Folder Storage, Building Integrity, and Employee Safety at…
AUTOMATING PROCEDURES
Why you should consider automating your client screening process
September 25, 2015 by
What’s your firm’s process for dealing with a potential new client? While large law firms may have sophisticated systems of vetting potential new clients that include detailed conflict of interest searches and approval committees, Edie Zimmerman of Legal Software Solutions, suggests your consider automating your screening process.
“Some practice management databases allow the ability to create endless custom fields to capture the exact answers to the exact questions deemed important by your firm.”
With the right software, Zimmerman says…
INSIGHT
Dealing with workplace accusations? It’s time to investigate
May 22, 2015 by
By Steve M. Cohen bio
In dealing with your office staff, allegations of wrongdoing are never something you can ignore. Whether the charge involves sexual or racial harassment, bullying or something else, they must never be ignored. Never.
Remember, an allegation by itself is neither fact nor fiction. It is simply a statement made by someone within your organization. In many ways, how you handle it can be as important as the facts themselves.
Ignoring an accusation leads to more problems
If an employee makes an allegation and is ignored, multiple problems arise. Consider two examples: the first is a charge of sexual harassment and the second…
COMPLIANCE
FLSA continues to be a potential pitfall for many organizations
April 24, 2015 by
By Steve M. Cohen bio
In the rush of managing an office, it’s easy to overlook significant pitfalls that can cause major problems.
One of these pitfalls is the Fair Labor Standards Act, an area that managers and partners often overlook until they face a problem. I strongly suggest using caution to avoid problems and penalties.
Until a few years ago, the law’s impact was not too dramatic. From 2004 to 2008, a total of only 3,000 FLSA-related cases were handled by the federal Department of Labor. But during just the first six months of…
