By Jay Stromberg bio Sorry about my alarming headline, but I thought it was the perfect analogy for a topic I want to discuss today. If you’re a parent, you have likely experienced this terrifying moment: You and your spouse look at each other and realize that you both assumed the other one was in charge of the kid(s). A mad scramble ensues and, hopefully, your cherub is playing happily in the backyard. I honestly think this is very similar to what happens in law firms that need to train attorneys and staff to use new technologies: No one wants to be responsible for demanding that attorneys advance their skills. So, no one talks about it and no one takes responsibility. And when attorneys refuse to learn, their secretaries will… . . . read more