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INCREASING PROFITS

8 signs your firm needs an operations analysis

The name is operational analysis. It’s an indepth analysis of the firms’s operations, or, put simply…


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INSIGHT

Dear newly hired law firm: Here’s what I really want

By Robert Denney  bio
What would it be like to be on the receiving end of an engagement letter after accepting a new client? While they may not actually put any…


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CLIENT RELATIONS

How to use client exit surveys to improve service and increase revenue

Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…


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INCREASING PROFITS

What’s overshadowing your partnerʼs big revenues?

Any firm can lose money to the very partners who are bringing in the most of it. That’s because…


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BILLING & COLLECTIONS

San Diego firm gets more cash faster with easy-to-use online credit card payment system

It can be pretty daunting to introduce a new feature on your website, especially one that involves…


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INSIGHT

6 realities about client billing and how to address them

By Elizabeth M. Miller  bio
Nothing strikes a nerve with clients more than having to pay legal fees. I am not sure why, but some clients think it is acceptable to…


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INSIGHT

Reports of the death of the billable hour are greatly exaggerated

By Sue-Ella Prodonovich  bio
How often are we told that the billable hour has had its day? That it’s archaic, that it’s inefficient, that it makes our clients angry and…


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RISK MANAGEMENT

Four bad financial habits that may increase your policy premiums and your malpractice risk

Ineffective billing and collections practices affect more than the bottom line. They ultimately may determine what the firm has to…


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MANAGING THE OFFICE

To-Dos: Your September office checklist

Now that the summer is over and you’re facing the final quarter, it’s time to roll up your sleeves and get to work. Here are some important tasks you…


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BILLINGS & COLLECTIONS

How are your billing and collecting processes?

6 best practices that fit the bill
Training some select clients to pay their bills on time might seem about as possible as…


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