Question: How can a manager effectively put the squelch on office gossip?
(Submitted by Timothy Burns, chief administrative officer, Glenwood Medical Associates, Glenwood Springs, CO)…
MANAGING THE OFFICE
How in the world can anybody stop gossip?
February 22, 2019 by
HIRING
Easy-to-use interview system guarantees a good match between secretary and attorney
February 15, 2019 by
For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…
CLIENT RELATIONS
How to use client exit surveys to improve service and increase revenue
February 15, 2019 by
Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…
MANAGING STAFF
How to handle same-sex office romances
February 8, 2019 by
strong>Question: Two women who work at our office have recently become romantically involved—with each other. My problem isn’t with the fact that they are both women, but that they are coworkers. How should I handle the situation?
Answer:…
RISK MANAGEMENT
The forgotten cause of malpractice claims is poor communication
February 1, 2019 by
A great yet often ignored cause of malpractice claims is nothing more than poor client communication…
MANAGING THE OFFICE
Three weekly meetings to keep everybody updated
January 28, 2019 by
In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…
HIRING AND FIRING
Always ask these 7 questions before you fire a staffer
January 18, 2019 by
They are the seven-question solution. They have become the standard for determining whether a firing is justified…
MARKETING
How and when to ask a client for a referral
January 18, 2019 by
A new client should be a planned event, not an accident.
And the most productive way to get a continuing stream of planned events is to…
MANAGING THE OFFICE
How one California law firm regained its corporate culture and improved business
January 11, 2019 by
How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…
CONFLICT CHECKING
Nine traps to avoid when checking for conflicts
January 11, 2019 by
Before a law firm accepts any new file, it must first ensure that no conflict of interest exists. Yet, despite having stringent conflict-checking procedures…
