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MARKETING

7 ways to make your firm stand out among your competition

The competition for clients is fierce and law firms are marketing heavily, says marketing expert…


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OFFICE PROCEDURES

5 benefits of rules-based calendaring software

1. Use of automated rules-based calendaring software may entitle your firm to discounts for…


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INCREASING PROFITS

Job descriptions make paralegals a profit center

A Phoenix firm realized its paralegal force was not paying for itself in billings. Instead, the group was not only unsupervised but was being given…


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READER TIPS

Why your first act as a new administrator should be to rearrange the furniture

One of the most difficult ways to become a manager is to be promoted from within.
For a Colorado administrator, however, moving up was…


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WORKING WITH LAWYERS

Measure your associates’ satisfaction to keep them on board

Do you know whether or not your firm’s associates are content or if there is a mass exodus in your…


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MANAGING THE OFFICE

How one California law firm regained its corporate culture and improved business

How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…


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MANAGING THE OFFICE

Three weekly meetings to keep everybody updated

In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…


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REDUCING MALPRACTICE SUITS

How and why you need to carefully screen cold calls from potential new clients

What’s your firm’s process for dealing with a potential new client? What happens when someone sends the firm an email asking for a quote for a real estate transaction or when a frantic caller leaves a…


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BILLING & COLLECTIONS

Traditional procedures bring in the most money

Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines – and whether they are…


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MANAGING STAFF

3 bonus formulas that boost staff productivity

What bonuses should the office give, and how can it design the bonuses to increase productivity…


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