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MANAGING THE OFFICE

How in the world can anybody stop gossip?

Question: How can a manager effectively put the squelch on office gossip?
(Submitted by Timothy Burns, chief administrative officer, Glenwood Medical Associates, Glenwood Springs, CO)…


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HIRING

Easy-to-use interview system guarantees a good match between secretary and attorney

For secretarial interviews, an Ohio administrator uses the approach that includes everything—attorney input, staff input and even observations from…


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CLIENT RELATIONS

How to use client exit surveys to improve service and increase revenue

Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…


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MANAGING STAFF

How to handle same-sex office romances

strong>Question: Two women who work at our office have recently become romantically involved—with each other. My problem isn’t with the fact that they are both women, but that they are coworkers. How should I handle the situation?
Answer:


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RISK MANAGEMENT

The forgotten cause of malpractice claims is poor communication

A great yet often ignored cause of malpractice claims is nothing more than poor client communication…


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MANAGING THE OFFICE

Three weekly meetings to keep everybody updated

In its annual management performance review, an Illinois firm asked everybody, “What is the main thing that bothers you that could be…


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HIRING AND FIRING

Always ask these 7 questions before you fire a staffer

They are the seven-question solution. They have become the standard for determining whether a firing is justified…


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MARKETING

How and when to ask a client for a referral

A new client should be a planned event, not an accident.
And the most productive way to get a continuing stream of planned events is to…


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MANAGING THE OFFICE

How one California law firm regained its corporate culture and improved business

How do you grow your firm and still maintain a close-knit team? Jason Pink, Administrator of Gianelli & Associates in Modesto…


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CONFLICT CHECKING

Nine traps to avoid when checking for conflicts

Before a law firm accepts any new file, it must first ensure that no conflict of interest exists. Yet, despite having stringent conflict-checking procedures…


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