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PROS AND CONS

Should you outsource your IT department?

It’s a question many law firm administrators face at some point, particularly when discussing workforce restructuring: Is it time to…


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MANAGING STAFF

Want to jump ahead of the competition? Get everybody aiming for the same thing

No matter what the business, the winning players are always organizations with a motivated and productive workforce…


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MANAGING STAFF

Quarterly “four column” reviews to improve staff performance and reduce manager stress

“I’m getting an ulcer dealing with these people!”
That’s the lament of many a manager and it comes from a traditional office practice…


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COMPLIANCE

Psychology to use when presenting a staff complaint to a partner

Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a partner, the situation can get…


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YOUR CAREER

10 ways managers are improving their law firms

Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a…


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INSIGHT

6 realities about client billing and how to address them

By Elizabeth M. Miller  bio
Nothing strikes a nerve with clients more than having to pay legal fees. I am not sure why, but some clients think it is acceptable to…


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MANAGING THE OFFICE

To-Dos: Your May office checklist

It can be difficult to focus on work this month. May is when many of us come down with spring fever, yearning to get outside in the garden or the golf course. As Robin Williams reportedly said, “Spring is nature’s way of…


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OFFICE PROCEDURES

Reduce your risk of malpractice claims with a centralized calendar system

At one time, the word “deadline” referred to a marked section of a prison yard that, if breached by a prisoner, would result in that…


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EMPLOYEE BENEFITS

17 benefits that employees like and the firm can afford

A dilemma almost every administrator faces today is how to provide worthwhile staff benefits in an economy that doesn’t allow for…


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INSIGHT

The death of a job and the 5 stages of grief

By Steve M. Cohen  bio
Unfortunately, as a manager you sometimes have to terminate someone. It’s also unfortunate that sometimes this doesn’t go well…


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