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YOUR CAREER

For personal success, get beyond the words and metacommunicate

Meta means beyond. And though it has varying definitions, in its simplest form, metacommunication means going beyond regular communication to get the…


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MANAGING STAFF

Quarterly “four column” reviews to improve staff performance and reduce manager stress

“I’m getting an ulcer dealing with these people!”
That’s the lament of many a manager and it comes from a traditional office practice…


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BLOG

4 ways you are apologizing wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge…


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MONTHLY CHECKLIST

To-Dos: Your March office checklist

March comes in like a lion and goes out like a lamb. That’s outside, where winter storms give way to springtime calm. Inside, there can also…


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YOUR CAREER

How to deliver a great presentation on any topic

To grow in the job, a manager has to communicate ideas and visions and recommendations…


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BLOG

Cost-cutting strategies for law firms

By Elizabeth M. Miller  bio
After much resistance, kicking, and screaming, lawyers are finally facing the reality that the business of practicing law is separate from the practice of law. What exactly does this mean? It means that a law practice is a business and from…


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MANAGING STAFF

Specific acknowledgement and specific recognition create a happy, productive staff

What’s the one element that makes people pleased to come to work every day…


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HEALTHY WORKPLACE

Easy ways to make your law office healthier

Too often, law offices not only fail to promote staff health and well-being, they might actually detract from it.
Why does it matter?
A healthy workplace encourages staff engagement and productivity, which has a direct impact on the profitability of…


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MANAGING THE OFFICE

How in the world can anybody stop gossip?

Question: How can a manager effectively put the squelch on office gossip?
(Submitted by Timothy Burns, chief administrative officer, Glenwood Medical Associates, Glenwood Springs, CO)…


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BLOG

Do compensation plans drive succession planning results?

By Brenda A. Barnes  bio
Compensation—or lack thereof—drives many, if not most, succession plans. The most obvious reason for a succession plan is to compensate principals fairly for…


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