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INCREASING PROFITS

7 steps you can take now to improve next year’s bottom line

Year-end is a great time to evaluate the firm’s finances and make a plan to improve next year’s bottom line. Even if the year…


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OFFICE PROCEDURES

Reduce your risk of malpractice claims with a centralized calendar system

At one time, the word “deadline” referred to a marked section of a prison yard that, if breached by a prisoner, would result in that…


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MANAGING STAFF

How a mentor program can improve your associate retention rates

It is the money that gets the first-year associates in the door. But it is the work that keeps them there. Many associates are gone by the third year, and most of them go because the…


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YOUR CAREER

How to ask the partners for an evaluation

To assure continuing success at the job, the new administrator should make sure an evaluation is scheduled within the…


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HIRING

Onboarding: How to make your new hire’s first day a success

The first day of working in a law firm can intimidate anyone, whether you’re a new receptionist or a new associate. It doesn’t matter how…


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PRODUCTIVITY

Surveys find employees are shopping at work on Cyber Monday, but most will try to hide it

Take a look around at your office right now. Are your colleagues actually banging out a report or are they…


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MANAGING STAFF

5 proven ways to delegate work and set the staffer up for success on the task

Being a successful administrator calls for an investment.
It is the investment of time and patience to train staff to take on delegated tasks and…


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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MARKETING

Public image counts just as much as legal quality: 7 good rules

It takes more than good lawyering to make a practice a success. Just as important is a good public image…


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YOUR CAREER

Pop Quiz: Can you find the errors in these 8 sentences?

Proofing a document entails far more than looking for spelling errors and typos. Here are some sentences to proof. See how many errors you can find…


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