Training is an ongoing process for your law office staff. Maintaining accurate, relevant and up to date content is also a continuing job. Consider these tips for managing your training content:
- You have to make someone responsible for keeping content current.
- Use titles and not names in your documentation, so you don’t have to update when people leave your firm.
- Find a quiet time of the year to do an annual review of training content.
- Be careful with holding onto out-of-date training content. People will find it!
- Content needs to be accessible from anywhere.
- You can have fabulous content, but it’s useless if no one is using it. Advertise!
- If you have an enterprise search tool, why haven’t you indexed your learning content there?
- People search in different ways. Some look for a search box. Some never see it and look for a menu.
- It can seem overwhelming, but just pick a pain point and start developing your content!
- Consider a course catalog by department, i.e., accounting, HR, IT
- Look through help desk tickets for ideas for new content or changes to current content.
- Short on training staff? Leverage your subject matter experts (SMEs). Have them assigned to applications and responsible for the updates
- What are your triggers for creating new training content? How long has it been since you’ve reviewed it?
- Always use links to your documentation and not copies, so that you don’t have multiple copies