The intake process serves as the gateway to your law firm's client relationships. It's the first impression potential clients have of your firm and plays a crucial role in shaping their overall experience. An efficient and client-focused intake system not only streamlines your firm's operations but also fosters trust and satisfaction among clients. 1. Streamline and digitize … [Read more...] about Turbocharge your firm’s client intake system
One effective way to showcase your firm's expertise, build brand recognition, and enhance professional development is by encouraging your lawyers to participate in conferences and web events as speakers. By leveraging these platforms, your attorneys can make a significant impact, both individually and collectively. Consider these benefits that arise from encouraging your … [Read more...] about 9 tips for getting your lawyers onto the speaking circuit
As a dedicated law office manager, you play a crucial role in ensuring the smooth operation of your firm. From overseeing administrative tasks to managing personnel and finances, your skills and expertise are invaluable. However, have you ever wondered what lies beyond your current position? Here's a look at career opportunities available for law office managers, highlighting … [Read more...] about Where do I go from here? Advancement opportunities for law office managers
Conference season is in full swing, after three years of postponed and cancelled events. Are there events you and your staff will attend for education, product knowledge, or networking? As a law office administrator, attending conferences and trade shows can be a valuable opportunity to learn about new trends and technologies in the legal industry. However, with all the hustle … [Read more...] about 7 ways to get the most out of a work conference
The purpose of this policy is to establish guidelines for maintaining a comfortable and productive work environment for all staff and clients by regulating the temperature in the law office. By implementing this office temperature policy, the law office aims to maintain a comfortable and productive work environment for all staff and clients. Consistent communication, … [Read more...] about Model Policy: Office Room Temperature
Cybersecurity is a critical issue for your law office, as you handle sensitive and confidential information on a daily basis. This includes client data, legal documents, and financial records. A breach of this information could have serious consequences, including financial losses, damage to reputation, and legal liability. How does your office stack up against these eight … [Read more...] about Are you following these 8 steps for law office cybersecurity?
By Paul Edwards QUESTION: I’m looking to hire a new employee and they asked me about my policy on paying for employee CE. I normally don’t pay for employee CE but it sounds important to this potential new employee. What is the best way to handle this? ANSWER: Many individuals have annual continuing education (CE) requirements they need to meet in order to maintain … [Read more...] about Staff continuing education: Must you or should you pay for it?
By Paul Edwards CEO, CEDR Solutions Inflation is on everyone’s minds right now, and understandably so. Most Americans are aware that the purchasing power of a dollar is always decreasing to some degree, but rarely does the rise in the cost of living have such a powerful impact on our daily lives or feature so prominently in the public discourse. As you may already know, … [Read more...] about 5 ways to help your staff cope with inflation
By Doug Striker I have written often about the importance of creating a learning culture at your law firm. It’s truly the only way for your firm to embrace new technologies and innovative solutions, thus serving your clients better and more efficiently. At the heart of any genuine learning culture is a training program that helps people advance their skills and knowledge. But … [Read more...] about 5 ways to conduct law firm training without burnout
You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don't have to update when people leave your firm. Find a quiet time of the year to do an annual review of training content. Be careful with holding onto out-of-date training content. People will find it! Content needs to be accessible from anywhere. You … [Read more...] about 14 tips for improving your training content