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TRAINING

14 tips for improving your training content

  1. You have to make someone responsible for keeping content current.
  2. Use titles and not names in your documentation, so you don’t have to update when people leave your firm.
  3. Find a quiet time of the year to do an annual review of training content.
  4. Be careful with holding onto out-of-date training content. People will find it!
  5. Content needs to be accessible from anywhere.
  6. You can have fabulous content, but it’s useless if no one is using it. Advertise!
  7. If you have an enterprise search tool, why haven’t you indexed your learning content there?
  8. People search in different ways. Some look for a search box. Some never see it and look for a menu.
  9. It can seem overwhelming, but just pick a pain point and start developing your content!
  10. Consider a course catalog by department, i.e., accounting, HR, IT
  11. Look through help desk tickets for ideas for new content or changes to current content.
  12. Short on training staff? Leverage your subject matter experts (SMEs). Have them assigned to applications and responsible for the updates
  13. What are your triggers for creating new training content? How long has it been since you’ve reviewed it?
  14. Always use links to your documentation and not copies, so that you don’t have multiple copies

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