Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines—and whether they are enforced. Without guidelines, the firm is asking for money loss. Billing is haphazard, collection work isn’t done regularly, personal clients aren’t always satisfied with their bills, and corporate clients may hold up payment or contest the … [Read more...] about Enforce those billing and collection guidelines
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Should I take a ‘dry promotion’ (without a raise)?
By Lynne Curry Question: An email with the subject line “good news” arrived in my inbox from my supervisor this morning. The good news I hoped for flashed across my mind as I imagined him saying he was moving to another state, and I’d be getting a new supervisor. He didn’t like me, and I didn’t like him. Instead, he told me I was being offered a promotion. He didn’t look … [Read more...] about Should I take a ‘dry promotion’ (without a raise)?
Make a good impression with your email closing
How you end a business email can leave a lasting impression on the recipient. The right closing can make your email feel more professional and polished, while a poor closing can detract from the message you’re trying to convey. In this article, we’ll explore some tips and best practices for concluding your business emails in a way that leaves a positive impression on your … [Read more...] about Make a good impression with your email closing
And you are … ? How to prepare your elevator speech
Do you have an elevator speech ready? An elevator speech, also known as an elevator pitch, is a concise and well-prepared verbal summary or introduction that you can deliver in the time it takes to ride an elevator, typically around 30 seconds to 2 minutes. The goal of an elevator speech is to effectively communicate who you are, what you do, and what you or your … [Read more...] about And you are … ? How to prepare your elevator speech
Second job or side hustle: How to work with moonlighting employees
Dealing with moonlighting employees can be a delicate situation for an office manager. Moonlighting refers to employees holding a second job or pursuing other sources of income outside of their primary employment. While moonlighting itself might not be inherently negative, it can potentially impact an employee’s performance and commitment to their primary job. Here’s how an … [Read more...] about Second job or side hustle: How to work with moonlighting employees
The summer is over and it’s time to get back to law firm business
By Elizabeth M. Miller bio Summer is quickly coming to an end. While it is still hot in many places, the return after Labor Day for all intents and purposes signals the end of the summer—and summer vacations. Hopefully your firm has made good use of the "summer downtime" that exists when court dockets slow down as judges, court personnel, and the rest of the profession … [Read more...] about The summer is over and it’s time to get back to law firm business
How to create a welcoming workspace with office design and ergonomics
As a law office manager, you understand the significance of creating an environment that fosters productivity, comfort, and professionalism. The design and ergonomics of your law firm's workspace play a crucial role in enhancing employee satisfaction, promoting collaboration, and leaving a positive impression on clients. 1. Strike a balance between functionality and … [Read more...] about How to create a welcoming workspace with office design and ergonomics
Team building that goes beyond rah-rah to real
By Lynne Curry Question: We have lousy morale at our office. Our senior leaders like to say the problem started during the pandemic, but that’s just a lie they tell themselves. The problem started long before that, when they got so focused on the money they were making and the bonuses they were getting, they forgot employees mattered. Their bubble burst when the … [Read more...] about Team building that goes beyond rah-rah to real
Turbocharge your firm’s client intake system
The intake process serves as the gateway to your law firm's client relationships. It's the first impression potential clients have of your firm and plays a crucial role in shaping their overall experience. An efficient and client-focused intake system not only streamlines your firm's operations but also fosters trust and satisfaction among clients. 1. Streamline and digitize … [Read more...] about Turbocharge your firm’s client intake system
16 ideas for marketing your law practice
Legal marketing should emphasize professionalism, credibility, and reliability. Your strategies should build trust with potential clients who are seeking legal assistance. Here are 16 marketing ideas: Specialized website: Create a professional website that highlights your practice areas, attorney profiles, testimonials, and contact information. Ensure the design is clean, … [Read more...] about 16 ideas for marketing your law practice