Law Office Manager

Sample Survey: Client Feedback

Obtaining client feedback is crucial for a law office as it serves multiple vital purposes in maintaining and improving the quality of legal services. Firstly, client feedback provides valuable insights into the overall client experience, allowing the law office to identify areas of strength and areas that may require improvement. This information is invaluable in enhancing client satisfaction and building long-term relationships. Additionally, feedback serves as a measure of the effectiveness and efficiency of the legal services provided, helping the law office to refine its processes and adapt to changing client needs. Moreover, positive client testimonials and feedback can be powerful marketing tools, attracting new clients and reinforcing the law office’s reputation. By actively seeking client feedback, a law office demonstrates a commitment to continuous improvement and client-centricity, fostering trust and transparency in the legal profession.

Here’s a sample of a client feedback survey you can adopt for your use, on your website, on a survey app or on paper.

Sample Client Feedback Survey for XYZ Law Firm

At XYZ Law Firm, we are committed to providing exceptional legal services to our clients. Your feedback is invaluable to us as it helps us continuously improve our services. We kindly request you to take a few moments to complete this survey. Your responses will remain confidential.

Client Information: Name (Optional): Case Number (Optional): Date of Service:

Overall Experience:

  1. On a scale of 1 to 5, with 5 being the highest, please rate your overall experience with XYZ Law Firm.
    • 1
    • 2
    • 3
    • 4
    • 5

Communication: 2. How satisfied were you with the communication from our firm regarding your case? (1 – Not Satisfied, 5 – Very Satisfied)

  • 1
  • 2
  • 3
  • 4
  • 5
  1. Did our attorneys and staff respond promptly to your emails and phone calls? (Yes/No)
  2. Were you kept informed about the progress of your case at all stages? (Yes/No)

Legal Expertise: 5. How would you rate the legal expertise and knowledge of our attorneys in handling your case? (1 – Not Satisfied, 5 – Very Satisfied)

  • 1
  • 2
  • 3
  • 4
  • 5

Professionalism: 6. Were our attorneys and staff courteous and professional in their interactions with you? (Yes/No)

  1. Did you feel that our team treated your case with the utmost care and dedication? (Yes/No)

Billing and Fees: 8. How satisfied are you with the clarity and transparency of our billing practices? (1 – Not Satisfied, 5 – Very Satisfied)

  • 1
  • 2
  • 3
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  • 5
  1. Were you provided with detailed invoices and explanations of charges when requested? (Yes/No)

Recommendation: 10. Would you recommend XYZ Law Firm to friends or family in need of legal services? (Yes/No)

  1. Please share any additional comments, suggestions, or specific feedback regarding your experience with our firm:

[Open-ended text box]

Thank you for your feedback!

Your input is essential to us, and we appreciate your time in completing this survey. If you have any further comments or would like to discuss your feedback in more detail, please feel free to contact us at [Contact Information].

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Note: Customize the survey with your law firm’s specific details, contact information, and any additional questions that may be relevant to your practice areas. Additionally, ensure that your survey complies with applicable data privacy laws and regulations.