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CLIENT RELATIONS

How to use client exit surveys to improve service and increase revenue

Don’t close out a matter without measuring the client’s satisfaction.
Do that with a survey that covers everything from the legal services to the freshness of…


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INSIGHT

7 quick ways to jump-start your firm’s business development efforts

By David H. Freeman  bio
Every so often, you may think, “I could use some fresh ideas to jump-start the firm’s business development efforts.” Or perhaps the…


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BILLING & COLLECTIONS

Louisiana firm sets up four sure-pay systems

A Louisiana firm has added a handful of measures to its billing and collections work that, while simple, have generated significant benefit…


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INCREASING PROFITS

What’s overshadowing your partnerʼs big revenues?

Any firm can lose money to the very partners who are bringing in the most of it. That’s because…


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MANAGING THE OFFICE

To-Dos: Your February office checklist

February might be a short month, but there’s a lot packed into it.
Here are 7 areas you can tackle this month to help improve profits, protect the firm, and boost morale…


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RISK MANAGEMENT

The forgotten cause of malpractice claims is poor communication

A great yet often ignored cause of malpractice claims is nothing more than poor client communication…


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PROFESSIONAL COMMUNICATIONS

Communication DOs and DON’Ts

Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of…


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MARKETING

How and when to ask a client for a referral

A new client should be a planned event, not an accident.
And the most productive way to get a continuing stream of planned events is to…


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CLIENT RELATIONS

Is this essential ingredient missing from your firm’s customer service?

If you believe that your law firm offers exceptional customer service, you might want to think again, says…


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MANAGING THE OFFICE

To-Dos: Your January checklist

Make a fresh start this year with a focused team, a financial plan, organized files, and a decluttered computer. Here are some tasks you can accomplish this month to help keep your office running smoothly and…


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