Law Office Manager

Client relations

Model Client Engagement Letter

Why you need this Model Engagement Letter: An engagement letter is protection—for both the firm and the client. It prevents argument on what the firm is expected to do for the client and what the client is expected to do for the firm. So it needs to be clear, brief, and readable. How this Model Engagement Letter helps you: Use this Model Engagement Letter to educate your … [Read more...] about Model Client Engagement Letter

Client Connection: Effective strategies for managing client relations

In the fast-paced world of law, managing client relations is more than just a task—it's an essential part of your firm’s success. Strong relationships with clients can lead to repeat business, referrals, and a positive reputation in the legal community. But how do you cultivate and maintain these relationships effectively? Whether you’re a seasoned office manager or new to the … [Read more...] about Client Connection: Effective strategies for managing client relations

5 things you should get straight with the managing partner

As a law office administrator, one of your most critical relationships is with the managing partner. Having clarity on expectations, priorities, and communication will not only help you thrive but will also keep the entire office running smoothly. Here are five key areas to align on with the managing partner. 1. Office Priorities and Goals It’s essential to have a clear … [Read more...] about 5 things you should get straight with the managing partner

Elevate your game: 5 smart ways to expand your role as an office manager and boost your earnings

If you're looking to expand your role, take on new responsibilities, and potentially increase your earnings, you're in the right place. Here are five effective strategies to help you elevate your position and make a stronger impact within your firm. 1. Embrace Technology and Software Management In today's digital landscape, proficiency in technology is more important than … [Read more...] about Elevate your game: 5 smart ways to expand your role as an office manager and boost your earnings

Sample Survey: Client Feedback

Obtaining client feedback is crucial for a law office as it serves multiple vital purposes in maintaining and improving the quality of legal services. Firstly, client feedback provides valuable insights into the overall client experience, allowing the law office to identify areas of strength and areas that may require improvement. This information is invaluable in enhancing … [Read more...] about Sample Survey: Client Feedback

7 projects to tackle in September

As the summer winds down and the pace picks up, September is the perfect time to dive into projects that will set your law office up for success in the months ahead. Here are seven key projects to focus on that will help you streamline operations, boost efficiency, and ensure that your team is prepared for the busy fall season. 1. Review and Update Case Management … [Read more...] about 7 projects to tackle in September

Get a move on: Tips for relocating your office

Moving a law office can feel like an overwhelming task, but with the right planning, it doesn't have to be. Whether you're expanding to a bigger space or relocating for a fresh start, a smooth transition is all about the details. Here’s a guide to help you plan your move efficiently and keep your practice running seamlessly. Start Early The key to a successful move is … [Read more...] about Get a move on: Tips for relocating your office

Navigating client confidentiality in the digital age

In today's technology-driven world, managing client confidentiality is more complex than ever before. As a law office manager, you're at the forefront of ensuring that sensitive client information remains secure and protected, even as you embrace the tools and conveniences of the digital age. This responsibility is critical—not only for maintaining your firm's reputation but … [Read more...] about Navigating client confidentiality in the digital age

Personal client attention doubles the money-making referrals

When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with the clients. Within the first year the plan was in place, the personal injury firm doubled its referrals. The focus was placed on communications, fast response to calls, maintaining contact throughout the year and keeping … [Read more...] about Personal client attention doubles the money-making referrals