The brain has two states. One is the "critter state." That's the point at which a person responds like a raccoon or a skunk or any other critter. The focus is survival. It's fright-freeze-fight-flight thinking. The other is the "smart state." And that's the point where a person is a human being – innovative, creative, collaborative, and emotionally engaged. In the critter … [Read more...] about Turn staff from critters into smart thinkers with ownership in their jobs
C&A
How a comment about wages can lead to a costly retaliation claim
A retaliation claim is expensive to defend and even more expensive to lose. And it's easy for employees to file one in matters related to the Fair Labor Standards Act (FLSA), which covers wage and hour law. In the past, a retaliation claim for complaining about pay and hours was valid only if the employee put the complaint in writing. However, a U.S. Supreme Court ruling says … [Read more...] about How a comment about wages can lead to a costly retaliation claim
Watch out for federal and state laws when promoting your practice on social media and websites
Social media can be useful for getting a practice's name out there and helping potential clients find you. But there are legal and ethical issues raised by use of social media. Federal and state laws are also implicated when a law office decides to promote its services whether it be through establishing a website or participating in forums such as Facebook, LinkedIn or Twitter. … [Read more...] about Watch out for federal and state laws when promoting your practice on social media and websites
A few tricks to make anyone a good presenter
It's not outstanding competence that makes an administrator a good presenter. "Competence alone is not enough to get a yes vote from the partners," says executive speech coach Chris Witt of Witt Communications in San Diego. What's more, the best ideas aren't always what appeal to the partners. What determines success is how well the proposal is communicated. And good … [Read more...] about A few tricks to make anyone a good presenter
“Why are you leaving us?” and other key questions to ask staffers who resign
There's good information to be had from a staffer who's leaving. People who have resigned "don't have a hidden agenda." They tend to be candid and forthcoming, and the manager can get valuable feedback from them, says Marcia W. Wasserman of Comprehensive Management Solutions, Inc., a practice management consulting firm in Northridge, CA. Here are a few rules to follow and a … [Read more...] about “Why are you leaving us?” and other key questions to ask staffers who resign
What to cover in the office handbook and how to say it safely
While most firms have employee handbooks, few realize the responsibilities and even dangers a handbook creates. A handbook ensures that both firm and employees understand the full picture of the employment, says Beth De Lima, SPHR-CA, of HRM Consulting, a human resource management consulting company in San Diego, CA. It outlines what the firm expects from employees in terms … [Read more...] about What to cover in the office handbook and how to say it safely
Electronic cigarettes: why your firm needs a “vaping” policy now
Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers. Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered … [Read more...] about Electronic cigarettes: why your firm needs a “vaping” policy now