Mastering Difficult Situations: Communication Techniques to Handle Difficult Discussions and Situations in Your Law Office

Downloadable Files:
Presentation Slides

Watch this 60-minute webinar recording with Susan Strauss, a nationally-recognized expert on workplace bullying and harassment, and discover the proven techniques you need to communicate more effectively with employees and handle the most difficult employee discussions.  You’ll find out:

• Why it is critical to recognize your “self” as the tool of your communication
• What you need to know about the essential communication skills of listening and paraphrasing
• How to differentiate between passive, aggressive, assertive, and passive-aggressive communication and why it’s important for handling difficult employees and situations
• How to identify and overcome the roadblocks that prevent you from delivering difficult messages
• The 10 proven assertiveness techniques you need to know to communicate more effectively with difficult employees
• And much more!