Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, ‘how-to” webinar that’s packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace conflicts. How to recognize and respond to the most common types of office and staff conflict situations How to identify difficult and toxic staffers and recognize when conflict situations might arise What steps to immediately take when responding to common workplace conflict situations How to maintain your own “cool” and make it through unscathed when dealing with toxic, angry, and even nasty and insulting staffers The most effective way to start a conflict discussion that also helps avoid… . . . read more