Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, ‘how-to” webinar that’s packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace conflicts. How to recognize and respond to the most common types of office and staff conflict situations How to identify difficult and toxic staffers and recognize when conflict situations might arise What steps to immediately take when responding to common workplace conflict situations How to maintain your own “cool” and make it through unscathed when dealing with toxic, angry, and even nasty and insulting staffers The most effective way to start a conflict discussion that also helps avoid… . . . read more

  Download Handouts: California State Bar Trust – IOLTA Handbook – 2022 California State Bar Trust – IOLTA CTAPP 2023 Rule Frequently Asked Questions: Client Trust Account Protection Program Trust Accounting and Management Reports – December 2022 4889-7625-9137 Practical, “How-to” Help to Create and Use Client Trust Accounts and Comply with the Latest Reporting and Recordkeeping Requirements. Presenter: Diane L. Camacho, President, CEO, DLC Consulting Services, LLC Here’s just some of what you’ll learn: What is a client trust account? Who is required to have a client trust fund account? When and how to set up a client trust account The latest rules and regulations governing client trust accounts. The difference between a client trust fund and a security deposit account What types of funds can be placed in client… . . . read more

  Downloadable Files: PDF Handout Presented by Liz Miller, a recognized expert in legal practice management, this 60-minute, Skill-Builder Webinar tells you what you need to know RIGHT NOW about flat fee billing, including how to determine if your firm should consider making the move to flat fee. You’ll discover why law firms are turning to flat fee billing, the financial and practical advantages of flat fee billing, common objections and obstacles to flat fee, and proven steps to implement profitable flat fee billing in your firm, including how to set flat fees. In short, you’ll find out if flat fee billing can pay off for your practice. Here’s just some of what you’ll learn: What is flat fee billing, what are the different types of flat fee billing, including… . . . read more

Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization.
Here’s just some of what you’ll learn:
• Why accountability matters to your bottom line
• The key steps for creating an accountable culture
• How to attract and retain accountable employees
• How to coach for increased accountability.

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Presenter:
Lori Dowhaniuk, Microsoft Office Instructor
for Savvy Training & Consulting

Discover how to take greater advantage of tables and fill-in forms. MS Word tables are an extremely effective method of …

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Presenter:
Lori Dowhaniuk, Microsoft Office Instructor
for Savvy Training & Consulting

Discover how to take greater advantage of mail merge and labels. MS Word’s mail merge feature can be used for more than just creating personalizing letters. It can be used to…

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Presenter:
Diane L. Camacho, President, CEO,
DLC Consulting Services, LLC

Diane L. Camacho, President and CEO of DLC Consulting Services, will show you a practical, proven approach to identifying, evaluating and purchasing the right cloud-based software for your law firm…

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Presenters:
Elizabeth Miller, MBA
Independent Law Firm Administrator
Michele Quigley, BS
Owner, Parasimple

In this webinar recording you’ll discover proven best practices for managing a profitable, and effective outsourcing program that helps you meet monthly operating costs, and…

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Presenter:
Brenda Barnes, CPA, Managing Principal,
B2 Management & Consulting

This webinar recording, by noted Legal Consultant, Brenda Barnes, will update you on the latest trends and best practices in attorney compensation plans including…

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Presenter:
Lori Dowhaniuk, Microsoft Office Instructor
for Savvy Training & Consulting

The first webinar recording in the series will cover headers/footers, section breaks, and page numbering. Participants will review the key components of working with multipage documents and…

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