Law Office Manager

Webinar recordings

Why Your Front Desk Will Make or Break Your Law Practice

Join Michelle Krohn for this practical, 'how-to" webinar that's packed with the proven tricks, tips and techniques to improve customer service and patient satisfaction in your practice.  Here is just a sample of what you will learn: Why customer service starts the minute a patient walks up to your front desk or goes to your website, and how that directly affects practice … [Read more...] about Why Your Front Desk Will Make or Break Your Law Practice

Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations

  Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, 'how-to" webinar that's packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace … [Read more...] about Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations

A Basic Guide to Client Trust Fund Accounting & Reporting for Law Firm Administrators

  Download Handouts: California State Bar Trust - IOLTA Handbook - 2022 California State Bar Trust - IOLTA CTAPP 2023 Rule Frequently Asked Questions: Client Trust Account Protection Program Trust Accounting and Management Reports - December 2022 4889-7625-9137 Practical, “How-to” Help to Create and Use Client Trust Accounts and Comply with the Latest Reporting and … [Read more...] about A Basic Guide to Client Trust Fund Accounting & Reporting for Law Firm Administrators

Everything You Need to Know NOW About Flat Fee Billing

  Downloadable Files: PDF Handout Presented by Liz Miller, a recognized expert in legal practice management, this 60-minute, Skill-Builder Webinar tells you what you need to know RIGHT NOW about flat fee billing, including how to determine if your firm should consider making the move to flat fee. You'll discover why law firms are turning to flat fee billing, the … [Read more...] about Everything You Need to Know NOW About Flat Fee Billing

Building an Accountability Culture and a Thriving Practice

  Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization. Here's just some of what you’ll learn: • Why accountability matters to your bottom line • The key steps for creating an accountable culture • How to … [Read more...] about Building an Accountability Culture and a Thriving Practice

Mastering Word: Mail Merge & Labels

  Downloadable Files: Excel Data Source Mail Merge Mail Merge Letter Word Data Source Presenter:Lori Dowhaniuk, Microsoft Office Instructorfor Savvy Training & Consulting Discover how to take greater advantage of mail merge and labels. MS Word's mail merge feature can be used for more than just creating personalizing letters. It can be used to create mailing labels, … [Read more...] about Mastering Word: Mail Merge & Labels

How to Identify, Evaluate & Purchase the Right Cloud-Based Software for Your Law Firm

  Downloadable Files: Presentation Slides Presenter:Diane L. Camacho, President, CEO,DLC Consulting Services, LLC The identification, evaluation and purchase of cloud-based software is easily one of the most complex and challenging projects you'll confront as a law firm administrator. Whether it's a full A/R system, case management software, or basic word processing, … [Read more...] about How to Identify, Evaluate & Purchase the Right Cloud-Based Software for Your Law Firm