Join Michelle Krohn for this practical, 'how-to" webinar that's packed with the proven tricks, tips and techniques to improve customer service and patient satisfaction in your practice. Here is just a sample of what you will learn: Why customer service starts the minute a patient walks up to your front desk or goes to your website, and how that directly affects practice … [Read more...] about Why Your Front Desk Will Make or Break Your Law Practice
Webinar recordings
Tips and Tricks for Working with Microsoft Word Styles
Tips and Tricks for Working with Microsoft Word Styles Presentation Slides: Download PDF Presentation Files: Annual Report.docx and Market Summary and Plan.docx Presenter: Lori Dowhaniuk Lori Dowhaniuk will show you how to use styles to save time and deliver consistent high-quality MS Word documents every time. … [Read more...] about Tips and Tricks for Working with Microsoft Word Styles
Law Firm Compensation & Bonuses: Planning for 2023
Presentation PDF: Roundtable Attorney Compensation Systems Law Firm Compensation & Bonuses: Planning for 2023 Presenter: Brenda Barnes and Camille Stell Join Brenda Barnes and Camille Stell for a Discussion about Law Firm Compensation and Bonuses. They are co-authors of the newly published book RESPECT – An Insight to Attorney Compensation Plans. … [Read more...] about Law Firm Compensation & Bonuses: Planning for 2023
Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations
Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, 'how-to" webinar that's packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace … [Read more...] about Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations
A Basic Guide to Client Trust Fund Accounting & Reporting for Law Firm Administrators
Download Handouts: California State Bar Trust - IOLTA Handbook - 2022 California State Bar Trust - IOLTA CTAPP 2023 Rule Frequently Asked Questions: Client Trust Account Protection Program Trust Accounting and Management Reports - December 2022 4889-7625-9137 Practical, “How-to” Help to Create and Use Client Trust Accounts and Comply with the Latest Reporting and … [Read more...] about A Basic Guide to Client Trust Fund Accounting & Reporting for Law Firm Administrators
Everything You Need to Know NOW About Flat Fee Billing
Downloadable Files: PDF Handout Presented by Liz Miller, a recognized expert in legal practice management, this 60-minute, Skill-Builder Webinar tells you what you need to know RIGHT NOW about flat fee billing, including how to determine if your firm should consider making the move to flat fee. You'll discover why law firms are turning to flat fee billing, the … [Read more...] about Everything You Need to Know NOW About Flat Fee Billing
Building an Accountability Culture and a Thriving Practice
Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization. Here's just some of what you’ll learn: • Why accountability matters to your bottom line • The key steps for creating an accountable culture • How to … [Read more...] about Building an Accountability Culture and a Thriving Practice
Mastering Word: Tables and Fillable Forms
Downloadable Files: Handout Presenter:Lori Dowhaniuk,Microsoft Office Instructorfor Savvy Training & Consulting In this webinar recording you'll discover how to take greater advantage of tables and fill-in forms. MS Word tables are an extremely effective method of presenting data in rows and columns and are very easy to insert and manipulate. MS Word also allows you to … [Read more...] about Mastering Word: Tables and Fillable Forms
Mastering Word: Mail Merge & Labels
Downloadable Files: Excel Data Source Mail Merge Mail Merge Letter Word Data Source Presenter:Lori Dowhaniuk, Microsoft Office Instructorfor Savvy Training & Consulting Discover how to take greater advantage of mail merge and labels. MS Word's mail merge feature can be used for more than just creating personalizing letters. It can be used to create mailing labels, … [Read more...] about Mastering Word: Mail Merge & Labels
How to Identify, Evaluate & Purchase the Right Cloud-Based Software for Your Law Firm
Downloadable Files: Presentation Slides Presenter:Diane L. Camacho, President, CEO,DLC Consulting Services, LLC The identification, evaluation and purchase of cloud-based software is easily one of the most complex and challenging projects you'll confront as a law firm administrator. Whether it's a full A/R system, case management software, or basic word processing, … [Read more...] about How to Identify, Evaluate & Purchase the Right Cloud-Based Software for Your Law Firm