Join Michelle Krohn for this practical, ‘how-to” webinar that’s packed with the proven tricks, tips and techniques to improve customer service and patient satisfaction in your practice.  Here is just a sample of what you will learn: Why customer service starts the minute a patient walks up to your front desk or goes to your website, and how that directly affects practice growth and patient satisfaction Why customer service in medical offices often slips without anyone noticing or taking simple proven steps to improve your service Why poor communication and inadequate information has an immediate negative impact and the proven steps to take to immediately improve communication Why it pays to standardize your patient communication to improve customer support Specific, proven ideas, tips and techniques to immediately improve the patient experience at your office, including making appointments, keeping patients informed, making it easier to fill out forms, answering phones, managing and reducing wait times, setting up follow-up appointments, staying in touch with your clients … And MUCH MORE! Date: Tues.,… . . . read more

  Tips and Tricks for Working with Microsoft Word Styles   Presentation Slides: Download PDF Presentation Files: Annual Report.docx and Market Summary and Plan.docx Presenter: Lori Dowhaniuk Lori Dowhaniuk will show you how to use styles to save time and deliver consistent high-quality MS Word documents every time.  

 Presentation PDF: Roundtable Attorney Compensation Systems   Law Firm Compensation & Bonuses: Planning for 2023 Presenter: Brenda Barnes and Camille Stell Join Brenda Barnes and Camille Stell for a Discussion about Law Firm Compensation and Bonuses. They are co-authors of the newly published book RESPECT – An Insight to Attorney Compensation Plans.

  Navigating Workplace Conflict: Practical Tools for Difficult, Messy, Touchy Situations. Presenter: Lynne Curry, PhD, President of Communication Works, Inc. Join Lynne Curry for this practical, ‘how-to” webinar that’s packed with the proven ideas, tips and techniques to help you gain positive outcomes from even the most severe personal, professional, and workplace conflicts. How to recognize and respond to the most common types of office and staff conflict situations How to identify difficult and toxic staffers and recognize when conflict situations might arise What steps to immediately take when responding to common workplace conflict situations How to maintain your own “cool” and make it through unscathed when dealing with toxic, angry, and even nasty and insulting staffers The most effective way to start a conflict discussion that also helps avoid… . . . read more

  Download Handouts: California State Bar Trust – IOLTA Handbook – 2022 California State Bar Trust – IOLTA CTAPP 2023 Rule Frequently Asked Questions: Client Trust Account Protection Program Trust Accounting and Management Reports – December 2022 4889-7625-9137 Practical, “How-to” Help to Create and Use Client Trust Accounts and Comply with the Latest Reporting and Recordkeeping Requirements. Presenter: Diane L. Camacho, President, CEO, DLC Consulting Services, LLC Here’s just some of what you’ll learn: What is a client trust account? Who is required to have a client trust fund account? When and how to set up a client trust account The latest rules and regulations governing client trust accounts. The difference between a client trust fund and a security deposit account What types of funds can be placed in client… . . . read more

  Downloadable Files: PDF Handout Presented by Liz Miller, a recognized expert in legal practice management, this 60-minute, Skill-Builder Webinar tells you what you need to know RIGHT NOW about flat fee billing, including how to determine if your firm should consider making the move to flat fee. You’ll discover why law firms are turning to flat fee billing, the financial and practical advantages of flat fee billing, common objections and obstacles to flat fee, and proven steps to implement profitable flat fee billing in your firm, including how to set flat fees. In short, you’ll find out if flat fee billing can pay off for your practice. Here’s just some of what you’ll learn: What is flat fee billing, what are the different types of flat fee billing, including… . . . read more

Join Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions”, for a fast-paced, practical look at developing an accountability culture in your organization.
Here’s just some of what you’ll learn:
• Why accountability matters to your bottom line
• The key steps for creating an accountable culture
• How to attract and retain accountable employees
• How to coach for increased accountability.

. . . click here to view

Presenter:
Lori Dowhaniuk, Microsoft Office Instructor
for Savvy Training & Consulting

Discover how to take greater advantage of tables and fill-in forms. MS Word tables are an extremely effective method of …

. . . click here to view

Presenter:
Lori Dowhaniuk, Microsoft Office Instructor
for Savvy Training & Consulting

Discover how to take greater advantage of mail merge and labels. MS Word’s mail merge feature can be used for more than just creating personalizing letters. It can be used to…

. . . click here to view

Presenter:
Diane L. Camacho, President, CEO,
DLC Consulting Services, LLC

Diane L. Camacho, President and CEO of DLC Consulting Services, will show you a practical, proven approach to identifying, evaluating and purchasing the right cloud-based software for your law firm…

. . . click here to view