Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Law Office Manager
 Get Our Weekly eNewsletter, Law Office Manager Bulletin,
    and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!



Upgrade to Premium Membership NOW for Just $27!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
And MUCH MORE!
LIVE WEBINAR: MAR 7, 2018

Mastering Difficult Situations: Communication Techniques to Handle Difficult Discussions and Situations in Your Law Office


Presenter: Dr Susan Strauss, RN, Ed.D.,
Founder, Strauss Consulting
When: Wednesday, March 7, 2018
1:00 PM Eastern (10 AM Pacific)
Duration: 60 minutes
Price: $197 for Non Members,
$0 for Premium Members

Sooner or later, virtually every law office administrator will have to deal with a difficult or disruptive employee, or a challenging, perhaps even bizarre, office behavioral situation.

It may be vulgar, disrespectful, or insulting speech … rude or inconsiderate behavior … bullying or threatening actions … refusal to obey office rules … or perhaps an extremely awkward personal situation such as poor hygiene or other disruptive personal habits.

And it falls upon YOU to discuss the problem to resolve the situation!

These situations can be even more stressful for the law office administrator if an associate, or even a partner, is involved.  But there are answers!

Discover How to Master Difficult Office Discussions on March 7!


Membership Level:
Non Member
Registration Rate: $197

Upgrade to Premium Member and you get all webinars FREE!
Membership Level:
PREMIUMACCESS
Registration Rate: FREE

Your Premium Access Membership to Law Office Manager includes FREE Registration to all Webinars.
Membership Level:
FREEACCESS
Registration Rate: $197

Upgrade to Premium Member and you get all webinars FREE!
Membership Level:
PREMIUMACCESS
Registration Rate: FREE

Your Premium Access Membership to Law Office Manager includes FREE Registration to all Webinars.
Non-Premium Members
$197.00
PREMIUMACCESS
FREE

Questions? Call Customer Service at 1-888-729-2315 (8am – 5pm ET).


Join us at this 60-minute webinar with Susan Strauss, a nationally-recognized expert on workplace bullying and harassment, and discover the proven techniques you need to communicate more effectively with employees and handle the most difficult employee discussions.  You’ll find out:

  • Why it is critical to recognize your “self” as the tool of your communication
  • What you need to know about the essential communication skills of listening and paraphrasing
  • How to differentiate between passive, aggressive, assertive, and passive-aggressive communication and why it’s important for handling difficult employees and situations
  • How to identify and overcome the roadblocks that prevent you from delivering difficult messages
  • The 10 proven assertiveness techniques you need to know to communicate more effectively with difficult employees
  • And much more!

Make No Mistake:  Your ability to confront and handle difficult employees, and resolve challenging office situations, is absolutely critical for managing a productive and efficient law office. This webinar will give you the proven communication techniques and skills you need when you are confronted with you next difficult office discussion.


Membership Level:
Non Member
Registration Rate: $197

Upgrade to Premium Member and you get all webinars FREE!
Membership Level:
PREMIUMACCESS
Registration Rate: FREE

Your Premium Access Membership to Law Office Manager includes FREE Registration to all Webinars.
Membership Level:
FREEACCESS
Registration Rate: $197

Upgrade to Premium Member and you get all webinars FREE!
Membership Level:
PREMIUMACCESS
Registration Rate: FREE

Your Premium Access Membership to Law Office Manager includes FREE Registration to all Webinars.
Non-Premium Members
$197.00
PREMIUMACCESS
FREE

Questions? Call Customer Service at 1-888-729-2315 (8am – 5pm ET).


About Your Presenter

Dr Susan Strauss, RN Ed.D, Founder, Strauss Consulting
Dr. Susan Strauss is a nationally recognized expert, author and international speaker on discrimination, harassment and bullying in the workplace and education. She works with private and public sector organizations to provide professional services for business, legal, healthcare, education and government settings. Susan investigates workplace and school complaints of bullying, discrimination and harassment. She is also an expert witness for harassment, discrimination, and bullying lawsuits in the workplace and schools, and conducts training on those topics in workplaces and schools. Susan has been selected to speak on sexual harassment at international conferences in Botswana, Thailand, Egypt, Israel and the United States. Susan also has extensive experience in management and organization development. She provides training on a variety of management and organizational issues, coaches managers and employees, assesses the workplace climate and provides a variety of interventions to enhance productivity and employee engagement.


Membership Level:
Non Member
Registration Rate: $197

Upgrade to Premium Member and you get all webinars FREE!
Membership Level:
PREMIUMACCESS
Registration Rate: FREE

Your Premium Access Membership to Law Office Manager includes FREE Registration to all Webinars.
Membership Level:
FREEACCESS
Registration Rate: $197

Upgrade to Premium Member and you get all webinars FREE!
Membership Level:
PREMIUMACCESS
Registration Rate: FREE

Your Premium Access Membership to Law Office Manager includes FREE Registration to all Webinars.
Non-Premium Members
$197.00
PREMIUMACCESS
FREE

Questions? Call Customer Service at 1-888-729-2315 (8am – 5pm ET).



(-0)