A law office is filled with many different personalities and many different dynamics. With those differences come office politics. And with the politics the manager can become a casualty. Here are the solutions to five situations where politics and personalities come into play. They are outlined by Margaret Hintz, SPHR, manager of HR services for Insperity, an Atlanta human … [Read more...] about 5 tricks to surviving and thriving in a highly political office
Working with lawyers
Good managers must always watch for bad behavior
By Steve M. Cohen bio I'm sure that many office managers sometimes feel like a Kindergarten teacher. Even with the best team, there's always one or two people who rub each other the wrong way or seem to have more than their share of complaints—either complaints about what they do or say, or what others do or say to them. Ultimately, no one can promise you much more than … [Read more...] about Good managers must always watch for bad behavior
Average starting salaries for legal jobs projected to rise 3.1 percent in 2016
Starting salaries for legal professionals in the United States are expected to increase 3.1 percent overall in 2016, according to the just-released Robert Half Legal 2016 Salary Guide. Law firm attorneys with four-plus years of professional experience should see greater-than-average salary gains. Among legal specialists, compliance directors are expected to see the largest … [Read more...] about Average starting salaries for legal jobs projected to rise 3.1 percent in 2016
A manual that covers the entire administration
A Washington, D.C. administrator has set up an operations manual that covers every imaginable item of managing the firm. It holds the basics of everything so that when she is out, the firm “can be on autopilot and keep the trains running on time,” says Jill D. Hirsch, chief operating officer of Slevin & Hart. And, she says, “it’s for me as well as for someone stepping in … [Read more...] about A manual that covers the entire administration
5 proven ways to spot and avoid hiring potentially “toxic employees” … and what to do if you already have them
Got toxins in the office? Toxins are people who cause dissent. They undermine people. They create an atmosphere of mistrust and suspicion. They kill the camaraderie. They are toxic because they cause enough misery to force worthwhile staffers to leave. Law firms are notorious for putting up with toxic people at both the attorney and staff levels. Professional people are not … [Read more...] about 5 proven ways to spot and avoid hiring potentially “toxic employees” … and what to do if you already have them
How to survive the coming competition
By Ron Friedmann bio Many in the legal market talk about a "New Normal" where margin pressure is the norm. Is this true, and does it matter? Yes, and here's why. Clients Want Value. Although BigLaw continues to prosper, it faces new competition. Clients want value and they now have market power, so they buy from alternatives to large firms. Clients Bring Work … [Read more...] about How to survive the coming competition
Scarcity marketing: How playing hard to get may win you new clients
Want clients to appreciate the value of the firm's services? "Make the services hard to get but easy to buy." says Trey Ryder, a law firm marketing consultant in Payson, AZ. Give the appearance of being in high demand with limited time available and let people know they are competing for a limited resource. It's called marketing with scarcity, and there's good psychology to … [Read more...] about Scarcity marketing: How playing hard to get may win you new clients
Make sure your staff follow these 5 basic rules when dealing with clients or employees with disabilities
The Americans with Disabilities Act does not require it, but good manners do—proper etiquette toward persons with disabilities, both clients and employees. Mistakes in manners often occur in professional offices. Here are some of the more common blunders to watch for: 1 The handshake A common error is not offering to shake hands with a client or employee who has a hand … [Read more...] about Make sure your staff follow these 5 basic rules when dealing with clients or employees with disabilities
Firm benefits from employee benefits
A firm's attention to employee satisfaction has earned it the ranking of best place to work in the state—for five years in a row. The recognition program is sponsored by the state Chamber of Commerce, and the firm has been at first place since it began. According to the human resources manager, there are four items that stand out in what the firm provides for both staff and … [Read more...] about Firm benefits from employee benefits
For long-term survival, watch for the downfalls that cause partner splits
A partner split is like a marital split – expensive and hard to get over. Also like a marital split, it can often be avoided by knowing the elements that cause it and taking steps not to go down those roads, says Robert Denney, a Wayne, PA, management and planning consultant for professional offices. Why do partners split? For a number of reasons, he says. But money is … [Read more...] about For long-term survival, watch for the downfalls that cause partner splits