What's your firm's process for dealing with a potential new client? What happens when someone sends the firm an email asking for a quote for a real estate transaction or when a frantic caller leaves a long, detailed voice mail message about why she wasn't to blame for the fatal car crash being covered on the morning news? Who takes the call? How are calls prioritized? And is … [Read more...] about How and why you need to carefully screen cold calls from potential new clients
FL
The forgotten cause of malpractice claims is poor communication
One often ignored cause of malpractice claims is nothing more than poor client communication. People judge their attorneys by the quality of the relationship, explains Nora Bergman, a Tampa attorney and advisor with the Atticus law firm practice management company in Mt. Dora, FL. "That's true of all clients," she says, "whether bluecollar worker or sophisticated banker." They … [Read more...] about The forgotten cause of malpractice claims is poor communication
Some not-so-difficult ways to increase revenue
Need a better bottom line? Don't go the way of most firms and start "stripping the heck out of the operating costs." The real dollars come from increasing revenue. And doing that is often more common sense than magic, says financial consultant Michael R. Marget, managing director of 4L Law Firm Services in Tampa. Get under the payment wire The first and easiest way to … [Read more...] about Some not-so-difficult ways to increase revenue
Specific acknowledgement and specific recognition create a happy, productive staff
What's the one element that makes people pleased to come to work every day? Appreciation from the boss. Appreciation is so important that the Department of Labor cites lack of it as the #1 reason people leave their jobs, says attorney and business coach Nora Riva Bergman of Real Life Practice in Tarpon Springs, Fl. And appreciation goes a long way, because it gets staff … [Read more...] about Specific acknowledgement and specific recognition create a happy, productive staff
How to deliver bad news to 3 kinds of underperforming employees
The talk of management isn't easy. Here are three especially difficult conversations to be prepared for: the "poor performance" discussion, the "no-raise-for-you" discussion, and the "we're-having-layoffs" discussion. Business consultant, corporate trainer, and psychotherapist Linnda Durre, Phd, of Winter Park, FL, outlines what to say, and what not to say, to get the message … [Read more...] about How to deliver bad news to 3 kinds of underperforming employees
Psychology to use when presenting a staff complaint to a partner
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a partner, the situation can get grim. Confronting the partner could put the administrator in a job-threatening position. "It's a touchy situation," says Linnda Durre, PhD, a business consultant and corporate trainer in Winter Park, FL. Durre is also author of Surviving the … [Read more...] about Psychology to use when presenting a staff complaint to a partner
Monthly events show appreciation for both employees and employer
At Rosenthal, Levy, Simon & Ryles in West Palm Beach, Fla., both the employees and the employer get their share of appreciation during monthly events designed to boost morale. Lori Ann DeMayo, the office administrator, explains how it works: As a small firm we are always looking for economical ways to show our appreciation and to boost the morale of the staff. Each … [Read more...] about Monthly events show appreciation for both employees and employer
Protect your firm from costly EEOC claims with these three layers of protection
To avoid the risks of employment law claims, an office needs three layers of protection, advises employment law attorney Peter T. Mavrick of Ft. Lauderdale, FL. They are: A handbook, A procedure for progressive discipline, and Candid reviews. With those three elements in place, the office is safe from just about any type of EEOC claims. Here's what each … [Read more...] about Protect your firm from costly EEOC claims with these three layers of protection
Are you prepared for the most costly claim your law firm could face? Do you even know what it is?
By Sharron Bauer bio What do you think is the most costly claim your law firm could face? A malpractice claim? Nope. A slip and fall? Wrong again. Give up? A data breach! I can hear you now: Are you kidding me? Yes, that's right. The most costly claim your firm faces is probably NOT going to be: a grievance filed or a claim against your Lawyers Professional Liability (or … [Read more...] about Are you prepared for the most costly claim your law firm could face? Do you even know what it is?
Florida law firm earns “Great Place to Work” Certification
Congratulations to Federated Law Group, which was recently certified as a great workplace by the independent analysts at Great Place to Work®. "We applaud Federated Law Group for seeking certification and releasing its employees' feedback," said Kim Peters, Vice President of Great Place to Work's Recognition Program. "These ratings measure its capacity to earn its own … [Read more...] about Florida law firm earns “Great Place to Work” Certification