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MANAGING STAFF

How to improve employee experience and organizational culture as COVID-19 takes toll on staff

The pandemic dramatically changed how, when, and where work gets done. And while a majority of businesses reported that productivity increased as employees settled into working remotely, for many, it came at the expense of the employee experience. Employee burnout, time spent in meetings, and the number of employees with mental health problems increased, while work-life balance, engagement and morale, and the number of employees reporting high levels of personal well-being decreased. A new report from The Conference Board, Reshaping Employee Experience and Organizational Culture: Lessons From the Tumultuous Events of 2020 and 2021, examines how the events of the last year and a half reshaped both employee experience and organizational culture and what lessons organizations can take away to thrive in the future. The report combines qualitative findings from interviews with… . . . read more

MANAGING THE OFFICE

Creating the right spaces for your post-pandemic law office

Staff have returned to law offices this summer, with more likely return in the fall. But the pre-pandemic office design might not work anymore, with some staff continuing full-time telework, others opting for part-time presence in the office—and many accustomed to the freedom they enjoyed while working from home. Allwork.Space, a company that focuses on what it calls The Future of Work, has this advice for reconfiguring offices for today’s needs: The open office may be a thing of the past. Large, one-size-fits-all spaces certainly don’t fit all needs, and can negatively impact productivity. Buildings may be static, but people are dynamic, so physical design must account for the motion of people through the static space. Re-designing your space for activity-based working can improve the workplace experience by better meeting… . . . read more

MANAGING THE OFFICE

The top 8 policies to include in your employee handbook

By Krystal Barghelame  What is an employee handbook? An employee handbook is an important living document for your employees that outlines your company policies, history, and culture for current and future employees. Although 87% of businesses with 10 to 200 employees have employee handbooks, HR experts agree that it’s best practice to start a handbook as soon as you hire your first employee, because it defines expectations and can protect you legally. Here are the main policies you’ll want to record in that employee handbook: Onboarding and joining the team One of the top motivations for businesses to create an employee handbook is to train new hires. So, kick things off by laying out the basics that every employee should know before coming through the front door. The employee onboarding section… . . . read more

HIRING AND FIRING

Eligible/ineligible for rehire vs. constructive discharge

By Lynne Curry Here’s a real-life question where the employee feels she has an issue—but it’s truly the employer’s problem. Question: After working for an abusive supervisor for more than a year, I plan to give notice. The last straw was when she confronted me yesterday. She said I hadn’t completed a project, and she expressed her dissatisfaction by grabbing my arm and shouting at me. My company requires that employees give two weeks’ notice, or we’re ruled ineligible for rehire. I don’t want to work here again, but I’m afraid being labeled “ineligible for hire” will prevent me from getting a good job. Please don’t tell me to go to human resources or any senior manager for help. I’ve sought help from HR and never received any. I’ve sent… . . . read more

ONBOARDING

9 tips for virtual onboarding of new remote employees

Designate someone who will communicate with the new employee in terms of the expectations of their first day, first month, and beyond. Consider assigning the new employee a mentor or ‘buddy’ in their department who will check in regularly and answer any questions. Consider having a representative from upper management meet the new hire. Showing they are valued in the organization will help new employees feel welcomed and motivated. Ensure consistent communication and updates from company leaders. Digitize your onboarding process. Utilize the tools available to you by amalgamating onboarding documents and welcome packages into organized PDF documents that can be easily shared digitally. Arrange to have a laptop configured and shipped to their home in a timely manner, and coordinate secure sharing of any profile logins or passwords. Avoid setting… . . . read more

MANAGING STAFF

5 action steps for regaining staff trust

By Lynne Curry bio  When employees or colleagues no longer trust you, they don’t tell you. Why would they? They don’t trust how you might react to what they say. Their distrust descends below the surface, though it shows up in them keeping their distance from you. Distrustful employees or coworkers protect their backsides. They withhold information. Their morale and productivity lowers. According to the Edelman Trust Barometer, one in three of the 33,000 employees surveyed don’t trust their employers1 and as a result provide their employers lower levels of engagement, productivity and loyalty.2,3 According to recent surveys, 25 to 50 percent of employees plan to leave their employers in 2021,4,5 with distrust ranking among the top reasons for this talent exodus. What created this distrust? Some describe it as… . . . read more

MANAGING STAFF

What I really wanted for Christmas

By Lynne Curry bio “What I really wanted for Christmas,” the woman said, “Wasn’t a turkey or a ham. It’s communication. The management around here keeps us in the dark, but then expects us to carry out their last minute orders without knowing the full story.” Have you thought about how you could have wished your employees happy holidays this year? Did you throw them an end-of-the-year party, hand out bonus checks or give them well-chosen presents? Or did you give them gifts that last longer—more of what they wanted in their jobs? Communication When changes loom, senior management often calls mid-level managers into closed door meetings and gives them information about what’s coming so they’ll know what to expect. The mid-levels then return their desks or stations and get right… . . . read more

PARTNERSHIP PATTERNS

Study identifies generational similarities, differences in the workplace

The National Association for Law Placement, Inc. (NALP), in partnership with PP&C Consulting principals Aric Press and Yolanda Cartusciello, has released Multiple Generations in Law Firms: Working Together. The first-of-its-kind study provides insights into some of the generational dynamics at play in the current law firm work setting. The survey gathered responses from 2,473 lawyers—1,394 partners and 1,079 associates during 2019. With members of the Baby Boomer, Gen X, and Millennial generations all working together in today’s law firms and popular culture providing so many tropes and stereotypes for each of these distinct generations, the study seeks to measure some of the similarities and differences in the opinions and attitudes held by partners and associates of a variety of ages. The oldest members of the Millennial generation have become partners… . . . read more

BLOG

3 onboarding mistakes that put retention at risk

By Dina Eisenberg  bio
This is a tight market for legal professionals. The demand for paralegals is expected to rise 8% by 2022. If you’ve found…


. . . read more

BLOG

Not just another HR story

By Lynne Curry  bio
Thirty-nine years ago I leapt off the cliff, deciding to create a business that offered employers and employees assistance in handling employee challenges…


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