Writing an employee handbook from scratch can be a very daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It's tempting to set the job aside and wait until work slows down a bit. Of course, if you wait for the perfect time to write, it's unlikely that you will actually do it at all. So we're here to help you get the … [Read more...] about 8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your firm
Compliance
Psychology to use when presenting a staff complaint to a partner
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a partner, the situation can get grim. Confronting the partner could put the administrator in a job-threatening position. "It's a touchy situation," says Linnda Durre, PhD, a business consultant and corporate trainer in Winter Park, FL. Durre is also author of Surviving the … [Read more...] about Psychology to use when presenting a staff complaint to a partner
Six easy ways to open the door to a malpractice claim
Answering a malpractice claim is a wretched experience that worsens as it goes along, because once a client files a malpractice claim, “there’s a high possibility that an ethical grievance will come from the same incident,” says Nancy Byerly Jones, a management consultant who focuses on preventive management, mediation, and dispute resolution. … [Read more...] about Six easy ways to open the door to a malpractice claim
When an employee has body odor
Q: I don't know how to say this delicately, so I'll get right to the point. A staffer at our practice has terrible body odor. Her B.O. is so bad that several other staffers have approached me, saying they don't want to work with her. Also, they have asked me to do something about the situation. I'm usually good at counseling employees, but this particular problem has me … [Read more...] about When an employee has body odor
How to protect your client data while complying with PCI anti-fraud measures
What would you do if you were asked to install monitoring software on your network? Gary Allen Gardner of Rosi & Gardner, P.C. in Traverse City, Michigan, shares how he resolved a recent troubling request his firm received. We were contacted by our credit card processing company, regarding "PCI Compliance" (Payment Card Industry). By email and subsequent list of … [Read more...] about How to protect your client data while complying with PCI anti-fraud measures
Employment Law Update for HR Managers
By Mike O’Brien bio This is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws. Federal Appeals Court says sexual orientation bias is illegal: A federal appeals court (covering Wisconsin, Illinois and Indiana) has ruled, for the first time, that existing law prohibiting discrimination based on sex … [Read more...] about Employment Law Update for HR Managers
Is your website violating ABA’s ethical guidelines?
A good website is valuable 24-hour marketing. But underneath it lies another web—one of ethical concerns, the main ones being misleading information, unwanted client relationships, and confidentiality breaches. For that reason, the American Bar Association set out guidelines for attorney websites, Formal Opinion 10-457 developed by the ABA's Standing Committee on Ethics and … [Read more...] about Is your website violating ABA’s ethical guidelines?
Discrimination at work: Prevalent yet subtle workplace bias erodes productivity and engagement
A recent study by VitalSmarts, a Top 20 Leadership Training Company, has found that more than a quarter (27 percent) of those who experience discrimination at work report the bias to be common, impactful, and beyond their ability to manage. The result of this triple threat of factors leads to frustration, stress, depression, and helplessness on the job. To measure the impact … [Read more...] about Discrimination at work: Prevalent yet subtle workplace bias erodes productivity and engagement
When watercooler talk turns political, workplace productivity drops
Employees in the US find it increasingly difficult to ignore political discussions in their workplace, and 31% believe political conversations among coworkers decrease their company's productivity. Throughout February 2017, Clutch, a B2B ratings and reviews site, surveyed 1,000 full-time employees to evaluate their experience with political expression in the workplace and … [Read more...] about When watercooler talk turns political, workplace productivity drops
Why you need to draw the line on unethical behavior
By Dr. Steve M. Cohen Some of the most difficult office decisions come down to ethics, and some of the most difficult ethical decisions often seem mundane at first glance. Regardless, I recommend caution because the potential pitfalls are so serious. I have a client who hired someone away from a competitor. The first week on the job, this new hire produced "intelligence" … [Read more...] about Why you need to draw the line on unethical behavior