One of the biggest headaches in law firm management is dealing with client pushback on legal bills. Whether it's confusion over charges, frustration with unexpected costs, or simple sticker shock, disputes over invoices can slow down payments and strain client relationships. As a law office manager, you play a key role in reducing billing conflicts by ensuring transparency, … [Read more...] about How to Reduce Client Pushback on Legal Bills
Billing & collections
How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
Accurate time tracking is the foundation of a profitable law firm. Yet, many firms lose thousands—if not millions—of dollars each year due to untracked or underreported billable time. Poor timekeeping habits, delayed entries, and inefficient processes can eat away at revenue without anyone noticing. As a law office manager, you can help attorneys and staff develop better time … [Read more...] about How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
How to organize workflow for paperless document management
Transitioning to a paperless document management workflow can significantly enhance the efficiency, security, and environmental footprint of your law firm. With advancements in technology, creating a paperless office is more feasible and beneficial than ever. Here is a step-by-step guide on how to create a paperless document management workflow for your law firm. 1. Assess … [Read more...] about How to organize workflow for paperless document management
Clients cite their top 6 turnoff points with law firms
Don't jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile investment. Lose one client and you have to work twice as hard to find someone else. An Illinois firm developed a list of client turn-offs after it conducted a series of client satisfaction surveys. The firm began its research informally with one-on-one discussions … [Read more...] about Clients cite their top 6 turnoff points with law firms
How to Give Your Collections Engine a Tuneup
When your collections process is humming along, cash flow stays steady, and everyone from partners to vendors feels confident. But over time, even the most efficient collections system can start to sputter. Let’s talk about how to give your collections machine a tuneup so you can keep your financial engine running strong. 1. Revisit Your Billing and Invoicing Processes Start … [Read more...] about How to Give Your Collections Engine a Tuneup
Spreadsheet savvy is vital to law office administration
In the dynamic landscape of legal administration, adept management of data and information is paramount. Law office managers serve as the backbone of law firms, ensuring smooth operations, client satisfaction, and adherence to regulatory requirements. Amidst the myriad responsibilities they shoulder, proficiency in utilizing spreadsheets emerges as a cornerstone skill, … [Read more...] about Spreadsheet savvy is vital to law office administration
Billing for Paralegal and Support Staff Work: What’s Permissible?
Billing for paralegal and support staff work can be a valuable way to maximize a law firm’s revenue—when done correctly. However, improper billing practices can lead to client disputes, ethical violations, and even disciplinary action. As a law office manager, you play a key role in ensuring that your firm’s billing for non-attorney work is both ethical and compliant with … [Read more...] about Billing for Paralegal and Support Staff Work: What’s Permissible?
Unlocking Profitability: How Streamlining Administrative Work Frees Up More Billable Hours
You know the drill—attorneys are constantly juggling client work, legal research, and court deadlines, but behind the scenes, a mountain of administrative tasks eats away at their billable hours. As a law office manager, one of your biggest opportunities to increase profitability is streamlining these non-billable tasks so attorneys can focus on what they do best: practicing … [Read more...] about Unlocking Profitability: How Streamlining Administrative Work Frees Up More Billable Hours
How to help your staff become more financially literate
In a law office, financial literacy among staff is crucial for maintaining smooth operations and ensuring the firm’s financial health. When staff understand financial principles, they can contribute to better budget management, more accurate billing, and overall operational efficiency. Here’s how you can help your law office staff become more financially literate: 1. … [Read more...] about How to help your staff become more financially literate
Revenue Cycle Management Audits: A Law Office Manager’s Guide
When you hear the term Revenue Cycle Management (RCM), your mind might first associate it with the healthcare world. However, in a law office, managing your revenue cycle is just as crucial. From client intake and billing to payments and collections, every step of your firm's financial workflow needs to be streamlined and error-free. That’s where regular RCM audits come in, … [Read more...] about Revenue Cycle Management Audits: A Law Office Manager’s Guide