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BILLING & COLLECTIONS

Don’t give discounts to clients without first calculating cost

Discounts are dangerous things. Some firms give them out willingly in exchange for a guaranteed volume of business. Others wind up…


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BILLING & COLLECTIONS

Make payment and collection policies work together to boost cash

Revenue problems? The best way to solve them is to prevent the collection problems. And the best way to prevent the collection problems is to put in a payment policy and…


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INCREASING PROFITS

7 ways to improve your billings and collections processes

The financial face of the legal business has changed over the years and most firms have learned to become aggressive about collecting outstanding accounts. However, if your firm is still allowing clients to delay payment, recognize that…


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READER TIPS

Louisiana firm bases attorney bonuses on amount collected

A Louisiana firm set up an attorney bonus program that rewards not the amount billed but the amount collected…


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INSIGHT

6 realities about client billing and how to address them

By Elizabeth M. Miller  bio
Nothing strikes a nerve with clients more than having to pay legal fees. I am not sure why, but some clients think it is acceptable to…


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CLIENT RELATIONS

The engagement letter: safety comes from clarity

Six things that client needs to know
An engagement letter is protection – for both firm and client…


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WORKING WITH ATTORNEYS

5 partnership points that cause more than the usual headaches

It’s the partnership wonder. Many, many firms, from the smallest to the most sophisticated and well known, don’t have partnerships agreements…


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READER TIPS

How to protect your client data while complying with PCI anti-fraud measures

What would you do if you were asked to install monitoring software on your network? Gary Allen Gardner of Rosi & Gardner, P.C. in Traverse City, Michigan, shares how he resolved a recent troubling request his firm received


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BILLING & COLLECTIONS

San Diego firm gets more cash faster with easy-to-use online credit card payment system

It can be pretty daunting to introduce a new feature on your website, especially one that involves…


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INSIGHT

Prioritizing a law firm’s management tasks

By Elizabeth M. Miller  bio
What’s the most important task you have to tackle today? Do you have so many you can’t decide which to address first…


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