By Lynne Curry, Ph.D, SPHR bio No one told you when you accepted a law office manager job that your primary role would be that of peacemaker. You thought you'd be overseeing systems and finances; that the major hiccups you'd have to resolve would be ones involving computers and upset clients. Not even close. Instead, you put out people fires daily. The players … [Read more...] about Decoding workplace personality conflicts
Search Results for: lynne curry
4 easy strategies for remembering names and passwords
By Lynne Curry, Ph.D, SPHR bio Which problem fits you? Your practice has grown and you don't remember the names of all the employees and you realize this hurts some employees' feelings; Several of the sites you regularly access ask you to change passwords monthly and you have a hard time remembering the newer passwords; Several long-time … [Read more...] about 4 easy strategies for remembering names and passwords
The Paralegal from Heaven or Hell
By Lynne Curry, Ph.D, SPHR bio Depending on who you talk to, she's the paralegal from either heaven or hell. According to her attorney, with whom she has a love/hate relationship, she's indispensable. While you personally like her, you often want to wring her neck. She's late for work more days than she arrives on time; she's late for meetings and rolls her eyes … [Read more...] about The Paralegal from Heaven or Hell
What to do when you suspect substance abuse in the firm
By Lynne Curry, Ph.D, SPHR bio He's one of your best litigators, but is he worth the risks he takes that could backfire on the practice—or are there ways to mitigate those risks? Rumors abound fueled by his erratic behavior and the behavior changes that his regular trips to the bathroom create. You suspect substance abuse, but if you tackle these problems, will you … [Read more...] about What to do when you suspect substance abuse in the firm
How to make your top trial litigator stop being a bully at the office
By Lynne Curry, Ph.D, SPHR bio The problem lands in your lap. One of your best trial litigators is an office bully. As office manager, you're expected to handle this. But how? The lawyer is truly effective, brings in a large share of revenue, and is a partner – well above your pay scale. Is there a way to get him to bully outside the office, with opposing … [Read more...] about How to make your top trial litigator stop being a bully at the office
Understanding value systems to get in sync with your employees
By Lynne Curry, Ph.D, SPHR bio You and your employees don't see eye to eye. You expect that work means work. But one of your employees, otherwise talented and hard-working, texts throughout the day, insisting it takes less than five minutes total time and "isn't she allowed a break?" Meanwhile your new IT manager, although doing a good job, keeps his eye on Craigslist. When … [Read more...] about Understanding value systems to get in sync with your employees
How to help a grieving employee
By Lynne Curry, Ph.D, SPHR bio How do you, as a manager, best help an employee who loses a loved one? This is one hot potato that few law office managers feel equipped to handle. When tragedy befalls an employee, most of us don't know what to say. As a result, we often say nothing. This creates a complete disconnect between the individual for whom everything has … [Read more...] about How to help a grieving employee
Supervising and Surviving Virtual Teams
By Lynne Curry, Ph.D, SPHR bio As a manager, how can I supervise employees at remote locations—particularly when I never see them? If I work remotely, how do I make sure I stay on my supervisor's radar for promotional opportunities? Which employees thrive in virtual team situations? If you manage a virtual team If you manage employees you never meet … [Read more...] about Supervising and Surviving Virtual Teams
Managing the Gen X/Y employee
By Lynne Curry, Ph.D, SPHR bio If you heard a male employee say "Yo, dude!" to a female employee you'd think the comment (check your choice): Inappropriate; Insulting; Affectionate. Please complete the following sentences: Patience is a ______. Good things come to _____ ___ ____. If you checked "inappropriate" or "insulting" or … [Read more...] about Managing the Gen X/Y employee
How to stop being a “hit and run” supervisor
By Lynne Curry, Ph.D, SPHR bio How many times have you left the scene of a hit and run employee accident? Have you dented any employee fenders this month? What did it cost you? When hit and run supervisors spot problem situations, they race to the scene, take fast action and speed away, not realizing they may have left one or more employee casualties in their … [Read more...] about How to stop being a “hit and run” supervisor