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10 ways managers are improving their law firms

Ah, the woes of running a law office. You know them well: Reams of reports, scheduling squabbles, technology tangles, and so much more. It takes a lot of skill, patience, and strategy to make a…

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What do your online, in-person and on-paper personas say about you?

A potential employer takes just a moment or two to size up a potential candidate, leaving job seekers little wiggle room when…

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Five reasons why staff hate their jobs and look for greener pastures

Turnover should be at the top of every manager’s worry list.
Employers don’t realize how expensive it is, says…

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Try this proven 7-part employee award program to build motivation throughout the year

In a New York state office, the employee-of-the-month award goes beyond cursory congratulations. It is a recognition that lasts all year with seven reward components…

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How to find out if a job candidate is lying

Estimates are that as many as 50% of job applicants lie on their resumes. It may not be possible to pinpoint the lies, but it is possible to identify the liars, says…

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5 partnership points that cause more than the usual headaches

It’s the partnership wonder. Many, many firms, from the smallest to the most sophisticated and well known, don’t have partnerships agreements…

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Good communication speeds up the billing

What’s the secret to good collections?
“It’s all about communicating,” says Mary Howe of the New York City office of Hughes Hubbard & Reed. And the communicating extends to the attorneys, and clients’ billing staffs.
When Howe came to the firm less than a year ago, she took on the…

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Watch out for federal and state laws when promoting your practice on social media and websites

Social media can be useful for getting a practice’s name out there and helping potential clients find you. But there are legal and ethical issues raised by use of social media. Federal and state laws are also implicated when a law office decides to promote its services whether it be through establishing a website or participating in forums such as…

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How one NY firm uses surveys to get repeat clients

Like many firms, an Albany, NY, firm surveys its clients each year.
But it takes a different approach.
It focuses on whether the clients feel the firm has their interests at heart. And in the end, it sends the clients the results of the study and what the firm has done in response.
“We began it because we wanted to make sure we were providing clients what they needed,” says Stacy Smith, administrator and marketing director for Carter Conboy. The firm wanted to be sure it covered the entire picture of its legal services and was truly client centric.
And for good reason. About 85% of the annual…

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Electronic cigarettes: why your firm needs a “vaping” policy now

Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers.
Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered devices, usually made of plastic or metal, that convert liquid nicotine into a mist, or vapor that the user inhales. The liquid nicotine is often flavored and the vapor produced resembles smoke.
How popular are e-cigarettes? Popular enough to spawn the terms “vaper,” for a smoker, and “vaping,” for the act of…

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