Partner retirement is a watershed event, particularly when the partner has originated a large portion of the business or is dominant in the firm's management or practice development. Many firms go through a wrenching period of adjustment when a partner retires. Often the fallout is lost clients, unsettled management and even the breakup of the firm. Retirement is a sensitive … [Read more...] about How to hold on to clients when a partner retires
Managing the office
How to implement a leave-sharing program
"How can I help?" It's a question that many employees ask when a co-worker or a co-worker's family member is facing a serious medical issue. And one way that employers can facilitate assistance is to allow employees to donate time off to their co-workers who have exhausted all available leave. At first glance, a leave-sharing program appears to be a win-win-win … [Read more...] about How to implement a leave-sharing program
How to be a better proofreader
When hours of work are spent crafting a compelling legal brief, contract, or report, it can be very disheartening, not to mention embarrassing, to have all credibility instantly erased with one misspelled word. Of course, typos happen. Human beings make mistakes. And we can't rely on technology to save us either, unfortunately. For example, spell check would not have … [Read more...] about How to be a better proofreader
How to find out if a job candidate is lying
Estimates are that as many as 50% of job applicants lie on their resumes. It may not be possible to pinpoint the lies, but it is possible to identify the liars, says one professional sleuth. He is Jamie Richardson of Mission Possible Investigations in Albany, NY, which provides investigative services to law enforcement and businesses. Here he lays out a list of tip-offs to … [Read more...] about How to find out if a job candidate is lying
Make payment and collection policies work together to boost cash
Revenue problems? The best way to solve them is to prevent the collection problems. And the best way to prevent the collection problems is to put in a payment policy and enforce it from the first day. Along with that policy, weed out the poor-pay risks. More still, follow the little tactics that can spell the difference between payment and non-payment. Ignore the collection … [Read more...] about Make payment and collection policies work together to boost cash
How to conduct fair and effective performance reviews
It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a manager. Every employee in every job setting wants to know two things: What do you expect of me? and How am I doing at meeting your expectations? A manager has an obligation to answer those questions, says Dick Grote, a management consultant … [Read more...] about How to conduct fair and effective performance reviews
9 critical rules for managing former peers when you get promoted
Just promoted to administrator from within the ranks? Congratulations . . . and beware. It's not easy to manage former peers. Friendships have to change, and so do whatever hard feelings the new administrator had with other staffers. And relationships aside, about two thirds of the staff now reporting to the new administrator think they should have been given the job. Here … [Read more...] about 9 critical rules for managing former peers when you get promoted
7 ways to improve your billings and collections processes
The financial face of the legal business has changed over the years and most firms have learned to become aggressive about collecting outstanding accounts. However, if your firm is still allowing clients to delay payment, recognize that it's costing you money, sometimes a lot of money. "An unpaid bill is an interest-free loan," says business and financial management … [Read more...] about 7 ways to improve your billings and collections processes
4 elements of a successful summer intern program
What makes a successful summer recruiting program? A Philadelphia firm whose program is consistently ranked among the top five firms attributes its success to several factors, says Mindy Herczfeld, director of legal recruiting for Cozen O'Connor. These factors include work variety, strong attorney involvement, and a not-so-competitive environment—as well as personal mentors … [Read more...] about 4 elements of a successful summer intern program
How to maintain a well-rested staff and reduce the risk of costly mistakes
It's time for a wake-up call: Nearly three-quarters (74 percent) of U.S. employees say they work while tired, with nearly one-third (31 percent) saying they do so very often, according to a survey by staffing firm Accountemps. The costs of working tired—both for professionals and the businesses they work for—are high: Respondents cite lack of focus or being easily distracted … [Read more...] about How to maintain a well-rested staff and reduce the risk of costly mistakes