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Managing staff

The breakroom saga: a true story with a surprise ending

September 17, 2024

By Lynne Curry Stay tuned for this week’s exciting episode of The Breakroom Sagas. If your office’s breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas. . At 3 p.m., “Harry” exploded into the manager’s office because someone swiped his turkey and cheese sandwich. According to Harry, one bite would have convinced anyone … [Read more...] about The breakroom saga: a true story with a surprise ending

Stay on top of these key HR issues in your law office

September 13, 2024

Top HR issues in a law office often revolve around the unique challenges of managing a professional, high-pressure environment. Here are some of the most common HR concerns law office managers face and how to stay on top of them: Recruitment and Retention of Talent Challenge: Attracting and retaining skilled attorneys, paralegals, and support staff is crucial but … [Read more...] about Stay on top of these key HR issues in your law office

Do you make your employees want to stay?

September 12, 2024

By Lynne Curry Your employees are leaving, because they want better opportunities. What are you giving them? If it’s not better opportunities, you’ll lose them. Here’s what you need to consider: Do you pay your employees what they’re worth? If you can’t afford competitive compensation, do you compensate by giving employees flexibility and autonomy, allowing … [Read more...] about Do you make your employees want to stay?

What it takes for a good manager to be a good leader

September 12, 2024

A good manager is often synonymous with being a good leader, but it’s important to recognize that while there is overlap between the two roles, they are not identical. A manager typically has responsibilities related to organizing, planning, and controlling processes and resources to achieve specific goals. On the other hand, a leader focuses on inspiring, motivating, and … [Read more...] about What it takes for a good manager to be a good leader

8 rules for running your office right, especially if it’s a small one

September 12, 2024

The smaller the office, the more the manager works under a microscope. Everybody sees everything that's going on and everything the manager does. For a new manager in that setting, the microscope gets even stronger because staff are watching to see who their new boss is. And if that new manager has been promoted from within, the scrutiny is unforgiving because it's coming … [Read more...] about 8 rules for running your office right, especially if it’s a small one

How to negotiate with employment agencies

August 30, 2024

As a law office administrator, you may frequently need to engage with employment agencies to find the right talent for your firm. Whether you're hiring temporary staff or looking for permanent employees, negotiating effectively with these agencies is crucial to securing the best candidates at competitive rates. Here’s a guide to help you navigate these negotiations with … [Read more...] about How to negotiate with employment agencies

7 projects to tackle in September

August 29, 2024

As the summer winds down and the pace picks up, September is the perfect time to dive into projects that will set your law office up for success in the months ahead. Here are seven key projects to focus on that will help you streamline operations, boost efficiency, and ensure that your team is prepared for the busy fall season. 1. Review and Update Case Management … [Read more...] about 7 projects to tackle in September

HR scenario: How do I handle ‘quiet vacationing’?

August 29, 2024

By Lynne Curry Question: I’m a small business owner and trust my employees. The majority are great. In the past two years, I’ve actively sought ways to reward them for hard work and keep them motivated. When our amazing summer began in May, I shortened our work week to four days for as long as summer lasted, giving every employee a guilt-free Friday off. I manage … [Read more...] about HR scenario: How do I handle ‘quiet vacationing’?

How you can support associates’ professional development

August 20, 2024

As a law office manager, you have a significant impact on the professional development of your associates. By fostering a culture that encourages continuous learning, providing mentorship opportunities, and promoting growth, you can help build a stronger, more capable team. Here’s how you can play a pivotal role in supporting your associates’ professional development. 1. … [Read more...] about How you can support associates’ professional development

Personal client attention doubles the money-making referrals

August 14, 2024

When a North Carolina office realized its referrals from clients were dwindling, it responded by setting up a plan to ensure maximum personal contact with the clients. Within the first year the plan was in place, the personal injury firm doubled its referrals. The focus was placed on communications, fast response to calls, maintaining contact throughout the year and keeping … [Read more...] about Personal client attention doubles the money-making referrals

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National Memo Day: A Reminder to Master the Art of the Office Memo

Using Performance Improvement Plans (PIPs) Effectively with Staff

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Build a fortress: A strong workplace security culture

How and when to ask a client for a referral

Your Career

National Memo Day: A Reminder to Master the Art of the Office Memo

Administrator a key player in firm’s ethics and integrity

10 steps to build your confidence as a new office manager

8 proven ways to totally destroy your credibility as a manager

Do I Fire A Staffer Who Doesn’t Deserve It?

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