An Illinois manager has developed a review system that, besides determining raises, increases communication throughout the office and also promotes teamwork. The process is referred to as a 360-degree evaluation, where everybody reviews everybody, including their bosses, their peers, and themselves. And to keep the communication and teamwork open, the reviewing is repeated … [Read more...] about Illinois manager develops unique staff review system that does it all
IL
Watch out for federal and state laws when promoting your practice on social media and websites
Social media can be useful for getting a practice's name out there and helping potential clients find you. But there are legal and ethical issues raised by use of social media. Federal and state laws are also implicated when a law office decides to promote its services whether it be through establishing a website or participating in forums such as Facebook, LinkedIn or Twitter. … [Read more...] about Watch out for federal and state laws when promoting your practice on social media and websites
Chicago firm discovers in-person interviews can sharply increase client service and satisfaction
A Chicago law firm goes the extra mile to ensure client satisfaction, sometimes even getting on a plane to do so. Like many firms, 37-attorney firm sends out client satisfaction surveys. But unlike most firms, it gets the responses via in-person interviews held at the clients' places of business. The visits are limited to the largest revenue-producing clients, says the … [Read more...] about Chicago firm discovers in-person interviews can sharply increase client service and satisfaction
Electronic cigarettes: why your firm needs a “vaping” policy now
Your employment policies address cigarettes, and so you think you have the smoking issue covered. Well, think again. Electronic cigarettes have created new challenges for employers. Electronic cigarettes, also known as e-cigarettes, first became available in the United States in 2006 and have grown in popularity. Designed to look like cigarettes, they are battery-powered … [Read more...] about Electronic cigarettes: why your firm needs a “vaping” policy now