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our contributors


EDITOR, LAW OFFICE MANAGER
Catherine Jones

Catherine Jones is the editor of Law Office Manager. Catherine has been in business-to-consumer and business-to-business publishing for more than a decade, producing materials on corporate culture, internal communications, and occupational safety. Her work has been used in employee training programs and published in international online communities and national consumer publications. She has also developed content for public and private educational programs. Prior to her career in publishing, Catherine was a legal assistant to the same lawyer for almost 20 years.


MANAGING EDITOR, PLAIN LANGUAGE MEDIA
Barbara Manning Grimm

Barbara Manning Grimm is the managing editor of Plain Language Media, which publishes Medical Office Manager and Law Office Manager. She has more than 20 years of experience in business to business publishing. She has designed and developed training programs for today’s workplace, including safety, HR, management, customer service, and employee communication programs. She has developed training programs and targeted content for a wide variety of industries, including health care. She has managed editorial content and operations for both print and online information sources. Prior to entering the business to business field, she was a newspaper editor.


CONTRIBUTING EDITOR
Kelly A. Hardy, JD

Kelly Hardy is a former practicing health care attorney and current freelance writer and editor. She has written or edited publications addressing general health care compliance, HIPAA, OSHA, medical device and pharmaceutical industry compliance and litigation, medical malpractice, credentialing and peer review, inpatient/outpatient and physician reimbursement, as well as education and employment law and multiple topics in Canadian law. Ms. Hardy is also an adjunct professor for Seton Hall University School of Law in its MSJ program and the Center for Health & Pharmaceutical Law & Policy’s graduate certificate program.

Ms. Hardy graduated cum laude from Seton Hall University School of Law and received a BA magna cum laude with High Honors from Muhlenberg College. After obtaining her JD, she served as a law clerk in the New Jersey Superior Court, Appellate Division. Ms. Hardy then practiced law for several years in New Jersey, where she represented hospitals and other health care providers in mergers and acquisitions, managed care contracting and compliance matters and handled general corporate law matters for both nonprofit and for profit businesses. She later began her editorial career at a New York-based publishing company as a legal editor for publications serving hospitals, clinical laboratories, clinical trial programs, ambulatory surgical centers and physicians.


CONTRIBUTING EDITOR
Glenn S. Demby

Glenn S. Demby is an award-winning journalist with a track record of telling business professionals who aren’t lawyers how to comply with the parts of the law that affect their day-to-day operations. He has expertise in numerous aspects of law including employment, labor, health care, tax, payroll, benefits, and education. He won the Specialized Information Publishing Association’s editorial excellence award four years in a row. A graduate of Columbia University School of Law, he practiced as a corporate lawyer on Wall Street prior to his career as a business to business journalist.


GUEST CONTRIBUTOR
Steve M. Cohen

Steve M. Cohen is President/Partner of Labor Management Advisory Group, Inc. and HR Solutions: On-Call, both based in Kansas City, MO.

Often described as a “mess management” expert for his ability to skillfully resolve people problems for vulnerable organizations, Dr. Cohen is a well-known national authority who protects companies from HR bombshells that include issues of sexual harassment, regulatory compliance, motivational management, workforce diversity, employee training, and bottom-line productivity.

Dr. Cohen has a MA in Public Administration from Central Michigan University, an Ed.D. in Educational Psychology from Northern Illinois University, and received certification in Alternative Dispute Resolution from DePaul University, School of Law.

He is the author of “Mess Management: Lessons from a Corporate Hit Man” and hosts a weekly radio program in Kansas City called The Exchange, which features topics and guests from the world of business.


GUEST CONTRIBUTOR
Cheryl Toth

Cheryl Toth is a writer and consultant passionate about helping practices adopt technology, create unparalleled patient experiences, and improve the bottom line. After 20+ years in practice management and healthcare technology, Cheryl has advised hundreds of practices and delivered educational programs to thousands of physicians and managers. Her particular interest is helping practices use online tools and automation to improve operational efficiency and care – and she understands firsthand the challenges of implementation and adoption. Cheryl has functioned as an interim manager for both surgeons and internists.

In addition to her 16 years at KZA, Cheryl was VP, Product & Operations for Silicon Valley startup, HealthLoop – a cloud-based platform that automates follow up care. She was VP of Digital & Social Media for iConecto, where she led pilot program development and ongoing operations f Ascension Health’s internal online collaboration portal. She has also completed mobile platform e-prescribing projects for Prematics’ (now NaviNet).

Cheryl has developed multiple white papers and practice management products, including KZA’s Job Descriptions on CD. Her articles appear regularly in Journal of Medical Practice Management, Physicians Practice, AAOSNow, American Journal of Orthopedics, American College of Osteopathic Surgeons News, Aesthetic Surgery News, and many other publications. Cheryl has a BS, Music from Western Michigan University and an MBA, Finance from Loyola University Chicago. She is a former adjunct faculty member of Scottsdale Community College.


GUEST CONTRIBUTOR
Michelle Spencer

Michelle is the founder of the Legal Learning Development Network, a company focused on helping to improve processes, training, professional development, and life in law firms and legal departments. For three decades, Michelle worked in law firms of every size, most recently as the training manager of an AmLaw 100 international firm. Early in her career she worked as both a legal secretary and paralegal in numerous practice areas. Therefore, she believes strongly that in order to provide focused and effective solutions, it is necessary to clearly understand the demands on the people she is supporting and the work they do. 

After serving as an officer of the International Legal Technology Association (ILTA) for the past five years, Michelle is well-known in the legal community and is a frequent speaker and award-winning writer on law firm training, professional development, and technology related topics. While being an advocate for law firm electronic filers, Michelle was appointed to the Texas Judicial Committee on Information Technology as they were implementing mandated e‑filing in courts across the 254 counties in the State of Texas. You may reach Michelle at michelle@LegalLearningNetwork.com. She is also active on LinkedIn and Twitter @txmischief and @LLDevNet.


GUEST CONTRIBUTOR
Ron Friedmann

Ron Friedmann has spent over two decades improving law practice and legal business operations with technology, knowledge management, and alternative resourcing.

Ron was one of the first non-practicing lawyers hired by a large law firm, Wilmer, Culter & Pickering (now WilmerHale) to manage practice support. He pioneered legal process improvement, knowledge management, electronic discovery, virtual law libraries, law firm portals, and online legal services. Most recently, he was a senior executive at Integreon, a leading legal outsourcing company, where he advised large US, Canadian, UK, and Australian law firms and corporate law departments on how to improve practice support and business operations while reducing cost.

Prior to joining Integreon, Mr. Friedmann founded and operated Prism Legal Consulting, Inc., a firm that assisted law firms and law departments with practice technology and legal market vendors with marketing. Other positions Ron has held include CIO at Mintz Levin, an executive at two legal software companies, a strategy consultant at Bain & Company, and an econometrician at Data Resources, Inc.

He has a JD from NYU School of Law (’86) and BA in Economics from Oberlin College (’79). He is a Fellow and former trustee of the College of Law Practice Management; member, Board of Governors, Organization of Legal Professionals; member, Legal Market Advisory Board, Box.com; organizer of the DC Large Law Firm KM Group. Ron is well-known in the legal market: he speaks frequently at professional conferences, regularly publishes articles, blogs, and Tweets @ronfriedmann.


GUEST CONTRIBUTOR
John W. Simek

John Simek is the Vice President of Sensei Enterprises, Inc., an information technology, digital forensics and information security firm located in Fairfax, VA. Mr. Simek has a national reputation as a digital forensics technologist and has testified as an expert witness throughout the United States. He holds a degree in engineering from the United States Merchant Marine Academy and an MBA in finance from Saint Joseph’s University.

Mr. Simek holds the prestigious Certified Information Systems Security Professional (CISSP) and EnCase Certified Examiner (EnCE) certifications. He currently provides information technology support to over 220 area law firms, legal entities and corporations. He is a co-host of the Legal Talk Network podcast Digital Detectives. He is a frequent author (ten books published by the ABA and hundreds of articles) and speaker on legal technology, information security and electronic evidence topics.


GUEST CONTRIBUTOR
David H. Freeman, JD

David H. Freeman, JD, founder of Law Firm CultureShift®, is a best-selling author and an award-winning consultant. For the third consecutive year, he was voted the “Top Law Firm Business Development Coach and Consultant” in National Law Journal surveys.

For over two decades, he has shown thousands of managing partners, group and department leaders, partners, counsel and associates how to generate more revenue, profitability and growth. He has worked with hundreds of law firms world-wide, including over 1/3 of the AmLaw 200, and he is a highly regarded keynote speaker at law firms, industry conferences, bar associations and law schools.

David specializes in providing consulting, training and coaching services in the areas of leadership, business development, cross-selling, client service, retreats and strategic planning; he is also the author of three books:


GUEST CONTRIBUTOR
Dr. Marty Martin

Dr. Marty Martin is a speaker and author of the forthcoming book Connected Health: Leveraging Digital and Mobile Technologies. Known for his state-of-the art content presented in an engaging, dynamic fashion, he has been speaking and training nationally and internationally for more than 30 years. Along with his role as a corporate speaker, Dr. Martin is the Director of the Health Sector Management MBA Concentration and Associate Professor in the College of Commerce at DePaul University in Chicago, Illinois and practices at Aequus Wealth Management. For more information or to contact Dr. Martin, please visit his website at www.drmartymartin.com.


GUEST CONTRIBUTOR
Doug Striker

I help law firms leverage technology to become more efficient and subsequently more profitable.

Ron was one of the first non-practicing lawyers hired by a large law firm, Wilmer, Culter & Pickering (now WilmerHale) to manage practice support. He pioneered legal process improvement, knowledge management, electronic discovery, virtual law libraries, law firm portals, and online legal services. Most recently, he was a senior executive at Integreon, a leading legal outsourcing company, where he advised large US, Canadian, UK, and Australian law firms and corporate law departments on how to improve practice support and business operations while reducing cost.

At Savvy Training & Consulting, we are experts at helping firms acquire the software platforms they need, training their entire staff for maximum efficiency, and assuring ongoing continuity and efficiency of workflow. From weekly opt-in webinars, to on-site training’s to a robust, subscriber-based learning management system, our work translates directly into higher earning power for law firms and corporate legal departments throughout the United States and Canada.

As a former law firm COO, I have the financial, HR, facilities, operations and marketing background to understand the complex factors that affect not only a firm’s day-to-day visibility and operations, but also the long-term fiscal components that can make or break a firm. Strategy and entrepreneurship are my hobbies, and I feel fortunate that I get to use these every single day to help others in my industry.

A healthy appetite for outdoor activities keeps me grounded. My office has no chairs. I stand and deliver every day. Let me know how I can help your firm do the same.


GUEST CONTRIBUTOR
Betsi Roach

Betsi Roach, Executive Director of the Legal Marketing Association and a member of the Law Office Manager advisory board, has more than 25 years in the international association, legal and financial services industry.

Since 2007 she’s been the Executive Director of the Legal Marketing Association. Prior to that, she was the Director, Section of Intellectual Property Law for the American Bar Association. Ms. Roach is also a graduate of SmithBucklin’s Leadership Learning Forum, an intensive 12-month leadership program.


GUEST CONTRIBUTOR
R. Scott Oswald

As a National Trial Lawyers Top 100 Trial Lawyer, Scott Oswald (managing principal of Employment Law Group) has litigated nearly 50 trials to verdict and recovered more than $90 million in judgments and settlements in employment and whistleblower actions. A graduate of the Trial Lawyers College, he is an accomplished trial lawyer in whistleblower protection, qui tam, wrongful discharge, employment discrimination, FMLA, USERRA, non-compete, and wage and overtime actions in federal and state courts.

 


GUEST CONTRIBUTOR
David C. Fortosis

Dave is a National Health Care Strategist in Aon Hewitt’s Health and Benefits Practice and is located in Chicago. In his role, Dave works with clients to develop, refine and ultimately align their health care and benefits strategy to the business and people demands of running a successful business. He works with clients to develop short and long term strategies to successfully adapt to the changes in a dynamic and ever-changing business and health care environment. In his 22 years as a benefits and health care consultant, Dave has worked with clients in the telecommunications, automotive, retail, insurance, manufacturing, and hospitality industries.

Prior to returning to Aon Hewitt, Dave worked as Chief Wellness Officer for a global wellness company. Dave then spent three years as Director of Benefits and Employee Services for a client in the manufacturing business. There he developed and implemented a successful global wellness program.

Dave graduated from Wheaton College, earned an M.S. from Northeastern University, and has completed course work for his doctorate at The University of Tennessee. Dave has presented thought leadership to human resources groups in a variety of forums.


GUEST CONTRIBUTOR
Brenda A. Barnes, CPA

Brenda Barnes is the Managing Principal of B2 Management & Consulting. She has over 35 years of management experience handling the day-to-day operations of very small, to the oversight of the administration of very large firms. Brenda has a unique perspective on running a practice – she understands how to run your company like a business.

Brenda earned her Bachelor of Arts degree in Accounting from University of Texas and has her Certified Public Accountant designation. She also has her Masters of Business Administration with emphasis in Management. Prior to opening up B2 Legal Management in 2008, Brenda was the firm administrator for Hilgers & Watkins, P.C.

Brenda is the past President of Austin-Central Texas Chapter of the Association of Legal Administrators (ALA) and past chairman of the Education Committee.

Brenda focuses on implementation of new office set-ups and oversees a staff of accountants who handle the day-to-day accounting & billing functions for numerous B2 clients. Brenda also assists clients with developing business plans as well as financial & profitability analysis.


GUEST CONTRIBUTOR
Daphne Gray-Grant, Author and Principal of The Publication Coach

Daphne grew up in the newspaper business and started her career at the young age of 16. Managing her family’s newspaper business taught her hard lessons about meeting deadlines, procuring information, managing difficult people and avoiding literary pitfalls. After years of honing her writing and editing skills, she jumped into corporate communications, and eventually branched out on her own to author 8 ½ Steps to Writing Faster, Better and launch her business, The Publication Coach.

 


GUEST CONTRIBUTOR
Lynne Curry, Ph.D.

Lynne Curry, PhD, SPHR, SHRM-SCP and author of “Beating the Workplace Bully,” AMACOM 2016, and “Solutions” founded The Growth Company, Inc., an Avitus Group company, and is now a Regional Director of Training & Business Consulting for Avitus. Curry and her group regularly work with law firms and professional associations such as the Alaska Association of Legal Administrators and the Alaska Bar Association. Curry and her team provide HR On-call, training, expert witness work, facilitation, strategic planning, investigation, mediation and executive and professional coaching. Avitus Group has offices from coast to coast.


GUEST CONTRIBUTOR
Elizabeth M. Miller, MBA

Elizabeth Miller is a successful business executive and leader with 20 years of experience in all areas of business management including finance, financial analysis, budgeting, human capital management, legal and non-legal recruiting, technology, information systems, client relations and operations. She has a passion for working in the legal industry and serving as a key member of a firm management committee.

After more than 15 years in law office administration, Liz now provides independent firm administrator and management consulting services to law firms.


GUEST CONTRIBUTOR
Trey Ryder

In the early 1970s, Trey Ryder created and named the specialized discipline of Education-Based Marketing. His marketing method was the subject of an article in Advertising Age. The American Bar Association offered information about Trey’s method in the ABA Journal. And the American Marketing Association featured The Ryder Method™ of Education-Based Marketing on the front page of its national publication, Marketing News.

Trey has designed Education-Based Marketing programs for professionals and businesses of all types. In 1980, he started working with lawyers who wanted dignified, up-scale marketing efforts. His continuing education programs have been sponsored by local and state bar associations around the country. In addition, he served as an expert witness in a case involving lawyer advertising. Also, Trey’s marketing method was cited in an article published by two psychology professors at Arizona State University.

Today, Trey shares his marketing method with lawyers through a wide range of publications, as well as through his own free e-zine, The Ryder Method™ of Education-Based Marketing. And he maintains the Lawyer Marketing Advisor at www.treyryder.com.

Trey designs and carries out Education-Based Marketing programs for entrepreneurs, business owners, and professionals who want to attract clients from their local area—or from anywhere in the world. He works from his offices in Payson, Arizona and Juneau, Alaska.


GUEST CONTRIBUTOR
Bob Weiss

I’m a Law Firm Marketing Consultant to local and regional firms at Alyn-Weiss & Associates.

For 25+ years, I’ve been marketing professional services providers, spending about 90 percent of representing lawyers and law firms seeking to create a brand, better compete, remain independently owned, execute succession plans, get interesting files and increase profitability.

I write marketing plans, conduct best practices reviews, coach lawyers, and give CLE presentations at conventions, partner meetings and firm retreats on law firm branding, which tactics work best, and the other trends in legal marketing, including covering the ethical issues.

Many lawyers tell me our work has reignited their passion for the law, made them better at business, and helped them finally achieve what they want both personally and professionally.

I often get asked for references by potential new clients. What I am told my clients say about me is “Bob and his team truly care about us.” That makes the hard work we do worthwhile.

For many years I wrote a monthly marketing column for LAW PRACTICE TODAY, the American Bar Association’s monthly e-zine. I have complied and updated those columns and my other articles into a book, MARKETING IN BRIEF, now in its fourth edition, available on Amazon Kindle and in hard copy.


GUEST CONTRIBUTOR
Sandra Hoyle-Smith

Sandra Hoyle-Smith is a human resources consultant with B2 Management & Consulting, LLC.

Sandra has over 20 years of human resources management experience. Her extensive experience allows her to provide tactical as well as strategic HR experience for start-ups and established companies of 250+ employees. She gained her knowledge and experience as a Senior Human Resources Generalist, HR Manager and HR Director across many industries such as accounting, insurance, third-party administration and event planning. In addition, Sandra was the owner of her own event planning company.

Sandra is a member of the Society for Human Resource Management (SHRM), the Austin Human Resource Management Association (AHRMA) and the Central Texas Compensation & Benefits Association (CTCBA). She was a Psychology major at the University of Texas at Austin and has her PHR certification. She has attended, as well as facilitated and developed content for numerous HR and management related courses over the past 20 years.

Sandra’s focus is in all areas of human resources management and event planning. She enjoys gardening, reading, outdoor and water-related activities and she volunteers providing victim assistance in Williamson County.

Contact: shoyle-smith@b2-mgmt.com


GUEST CONTRIBUTOR
Sharron Bauer

Sharron Bauer, MLIS, is the Legal Professional Services Manager at Wasson Bay Area Insurance, Pinellas Park, FL. “One-Stop Insurance Shopping” for Law Firms and Legal Professionals. As a licensed insurance agent, Sharron specializes in the business and personal insurance including Professional Liability, Court Bonds and Cyber or Privacy Liability policies specifically for law firms and legal professionals across the US. For additional information, she may be reached at 877-492-7766 or Sharron@WassonBayArea.com. Check out our website at www.WassonBayArea.com.


GUEST CONTRIBUTOR
Mike O’Brien

Mike O’Brien is an experienced and accomplished employment attorney, media lawyer and courtroom litigator. He consistently has received the highest possible peer reviews from rating services such as Martindale – Hubbell (AV rating) and Chambers USA ("one of the best employer lawyers in Utah"). Utah Business Magazine annually has named him one of Utah’s Legal Elite. He is the immediate past chairman of the firm’s Litigation Departmen tand the leader of its Employment Law and Media Law practice groups. The Utah State Bar named him as its Employment Lawyer of the Year. Mike works with the local and national Society for Human Resource Management (SHRM) and serves as the legal and legislative director for Utah SHRM and Salt Lake SHRM. For such services, National SHRM honored him with its prestigious Capital Award, given annually to one of SHRM’s 170,000 members worldwide. Utah SHRM has given him its Award for Professional Excellence. He is listed in "Best Lawyers in America" for First Amendment (news media) law and employment law and in "Who’s Who Legal USA" as one of the country’s leading attorneys in management employment law. He was also cited in the 2007 editions of "Super Lawyers" for media law and "Chambers USA" for labor and employment law.

Mike partners with employers in many industries to prevent and solve employment problems. Mike is also a recognized media and First Amendment lawyer.


GUEST CONTRIBUTOR
Bob Denney

For over 30 years Bob Denney has provided incisive management, marketing, strategic planning and leadership counsel to corporations, professional firms and on-profit organizations throughout the United States and parts of Canada. He serves as an outside board member of privately held companies and has also served as the interim CEO in crisis or turnaround situations. In the first phase of his career he was CEO of a national cosmetics company and was also Vice- Chairman of that industry’s principal trade association.

He has written seven books and more than 100 articles, has spoken at business and professional conferences throughout the United States and Canada and has been quoted in, or interviewed by many publications including The Wall Street Journal, The New York Times, The Philadelphia Inquirer and Inc.Magazine.


GUEST CONTRIBUTOR
Brady Wilson

Brady Wilson is co-founder of Juice Inc., a corporate training company that services organizations from Toronto to Los Angeles. Also a speaker, trainer and author, Brady recently released his latest book, Beyond Engagement: A Brain-Based Approach That Blends the Engagement Managers Want with the Energy Employees Need. Follow Brady on Twitter (@BradyJuiceInc), visit his website, www.bradywilson.com or receive a FREE downloadable copy of his book by visiting, www.juiceinc.com/promo.


GUEST CONTRIBUTOR
William A. Schiemann, Ph.D

William A. Schiemann, Ph.D. is CEO of Metrus Group. He is a thought leader in human resources, employee engagement, and fulfillment and author of Fulfilled! Critical Choices – Work, Home, Life. For more information visit, www.wschiemann.com, follow Dr. Schiemann on Twitter, @wschiemann and connect with him on LinkedIn at www.linkedin.com/in/wmschiemann.


GUEST CONTRIBUTOR
Bianca Moreiras

Bianca Moreiras is CEO and founder of Moreiras & Associates. She has been a leader, mentor, motivator, and presenter primarily in the legal profession for over 34 years and speaks on many topics to help professionals achieve greater career and personal success, including self-improvement, time management, professional etiquette, communication, collaboration, leadership, networking, customer service, and resume writing, In addition to professional speaking, she conducts webinars and is a published author. For more information, email her at moreirasbianca@gmail.com.


GUEST CONTRIBUTOR
Jordan Furlong

Jordan Furlong is a leading analyst of the global legal market and forecaster of its future development. Law firms and legal organizations consult him to better understand why the legal services environment is undergoing radical change, and they retain him to advise their lawyers how to build sustainable and competitive legal enterprises that can dominate the new market for legal services.

Over the past several years, Jordan has addressed dozens of law firms, lawyer organizations, legal regulators, and others throughout the United States, Canada, Europe, and Australia. His presentations help lawyers think differently about the services they provide and counsel law firm leaders about re-engineering their firms’ purpose, strategy, and operations. He’s also authored several books and white papers that analyze the rapidly evolving legal market and illuminate the forces and trends driving change in this environment.



GUEST CONTRIBUTOR
Sue-Ella Prodonovich

Sue-Ella brings more than 20 years of senior level experience in winning and growing business. During this time her roles have included Director of Marketing with Arthur Anderson, Director of Marketing and Business Development with Baker & McKenzie, senior consultant with Rogen SI, business owner of PTB Consulting and Partner of Crowe Horwath. While at Crowe Horwath Sue-Ella developed the annual benchmarking study of business performance of Australian law firms (in conjunction with the Australian Legal Practice management Association – ALPMA) and UK law firms (in conjunction with Crowe Whitehill London).

Sue-Ella specialises in competitive strategy and helps law firms in three areas:
1. Building capable people through training and Business Development coaching programs
2. Developing happy client relationships through client engagement programs and collaborative projects.
3. Creating more profitable firms through sound business strategy and focus.

For more information on Sue-Ella’s experience, visit
Facebook.com/ProdonovichAdvisory
au.linkedin.com/in/SueEllaProdonovich
www.prodonovich.com/blog/
twitter.com/sueella


GUEST CONTRIBUTOR
Robert Glazer

Robert Glazer is the founder and Managing Director of Acceleration Partners, author of the best-selling book, “Performance Partnerships: The Checkered Past, Shifting Present, and Exciting Future of Affiliate Marketing” and sought-after keynote speaker. Book Robert to speak at your next event here.



GUEST CONTRIBUTOR
Rex Conner

Rex Conner is the author of What If Common Sense Was Common Practice in Business? And lead partner and owner of Mager Consortium where, since 2012, they’ve applied the uniquely effective processes of Dr. Robert Mager to the entire spectrum of human performance in the workplace. Conner has witnessed the common violations of common sense while working as a trusted partner inside of more than 50 companies in dozens of industries over the last three decades. He is also a Certified Instructional Technologist, holds a Masters Degree in Education, and a Doctrate in Flying Instruction. For more information, visit www.magerconsortium.com.




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