The first day of working in a law firm can intimidate anyone, whether you're a new receptionist or a new associate. It doesn't matter how friendly your new co-workers are or how qualified you are for the job, it's still uncomfortable. You're stepping into a finely tuned machine and you need to get in sync with the moving parts, momentum, and direction. Fast. And how well you … [Read more...] about Onboarding: How to make your new hire’s first day a success
Working with lawyers
Yes, you can fire a client and still get paid
By Elizabeth M. Miller bio The frequency with which a client fires a lawyer is far greater than the frequency with which a lawyer fires a client. This is because lawyers will have their firm do almost anything to keep a client. But there comes a time in every lawyer's practice where you just cannot please that one client. It does not matter what concessions you make, how … [Read more...] about Yes, you can fire a client and still get paid
Boost quarterly profits with this proven 6-pronged cost cutting plan
Every now and then, office administrators are forced to look for new ways to cut expenses. There are lots of dollars waiting to be saved, but many of them are in places so conspicuous they get overlooked. Go for the obvious. To save the firm money, begin with increasing staff productivity and continue on to reclaiming lost office supplies and capping what the firm pays for … [Read more...] about Boost quarterly profits with this proven 6-pronged cost cutting plan
TO-DOs: Your November office checklist
There's a lot happening this month—everything from Thanksgiving to budget preparations. Here are a few things you should address this month. Make your reservations. If you are planning a holiday party and haven't yet booked a venue, don't wait any longer. Certain restaurants get booked up quickly, especially if your firm wants to do a holiday luncheon instead of a dinner. … [Read more...] about TO-DOs: Your November office checklist
Clients cite their top 6 turnoff points with law firms
Don't jeopardize repeat business by unwittingly antagonizing the clients. Keeping them satisfied is a worthwhile investment. Lose one client and you have to work twice as hard to find someone else. An Illinois firm developed a list of client turn-offs after it conducted a series of client satisfaction surveys. The firm began its research informally with one-on-one discussions … [Read more...] about Clients cite their top 6 turnoff points with law firms
Dear newly hired law firm: Here’s what I really want
By Robert Denney bio What would it be like to be on the receiving end of an engagement letter after accepting a new client? While they may not actually put any of this to you in writing, it is very likely your new client has a few of the expectations set out in this letter. LETTER FROM A CLIENT TO ITS NEW LAW FIRM Today's Date Responsible Partner Our New … [Read more...] about Dear newly hired law firm: Here’s what I really want
Establishing an effective pricing policy in your law firm
As law firms evolve, tracking key metrics and producing top-tier results are absolutely necessary, and new methodologies and thought processes have begun to play key roles in rationalizing, monitoring, controlling and setting strategic pricing. This information can change the profitability structure of your law firm, says Brenda Barnes, certified public accountant (CPA) and … [Read more...] about Establishing an effective pricing policy in your law firm
Six security tips for Cybersecurity Awareness Month
To help raise awareness in support of Cybersecurity Awareness Month, Ivanti recently shared the following top cybersecurity tips and best practices. "October is Cybersecurity Awareness month, and while following security best practices are important every month of the year, it's a good time to remember that we should all take a collective role in organizational security and … [Read more...] about Six security tips for Cybersecurity Awareness Month
TO-DOs: Your October office checklist
It's that time of year when law firm administrators must start planning how to invest their resources to meet next year's expectations. And the only way to do that is with a realistic budget. Here are some tasks you can address this month to help you get a sense of where the firm's at now, so that you can realistically plan for where you want it to go. Assemble your 2024 … [Read more...] about TO-DOs: Your October office checklist
If you’re ignoring these 6 rules, you can kiss your budget good-bye
It's that time of year when law firm administrators need to "calmly and carefully consider how they are going to invest their resources to meet next year's expectations," says business and financial management consultant Gene Siciliano, CMC, CPA, of Western Management Associates in Los Angeles. And the only way to do that is with a realistic and workable budget. Drawing … [Read more...] about If you’re ignoring these 6 rules, you can kiss your budget good-bye