In a law firm, service counts. In fact, it's often the service more than the legal abilities that brings in repeat business, says practice management and marketing consultant Allison C. Shields of Legal Ease Consulting in New York City. For that reason, the service needs to be covered in the initial consultation so the client knows what to expect and the attorney knows what … [Read more...] about How to make sure your intake consultation covers all the services your firm provides
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NotPetya: How you can prevent the next attack on your law firm
By Doug Striker bio Want to know the ugly (like, SUPER ugly) truth about how badly a dirty piece of malware could cripple your law firm? Check out the recently released spreadsheet shared by Michael Sampson. Michael calculated the impact of NotPetya on DLA Piper, including direct costs of the IT staff, and the numbers are startling. Even scarier, the numbers don't include the … [Read more...] about NotPetya: How you can prevent the next attack on your law firm
To-Dos: Your August office checklist
The middle of summer is a great time for tackling projects that you can't get to during the rest of the year. Here are a few suggestions: Ensure that data security is covered in your employee handbook, employee training, and BYOD policy. Include computer files as part of your summer office clean-up. Start planning for the last quarter of the year in terms of collections … [Read more...] about To-Dos: Your August office checklist
How to hold on to clients when a partner retires
Partner retirement is a watershed event, particularly when the partner has originated a large portion of the business or is dominant in the firm's management or practice development. Many firms go through a wrenching period of adjustment when a partner retires. Often the fallout is lost clients, unsettled management and even the breakup of the firm. Retirement is a sensitive … [Read more...] about How to hold on to clients when a partner retires
Why taking your vacation is worth the hassle
If you can't remember the last time you took a vacation, you're not alone. While American workers are stressed, they're not taking time away from work. According to a survey conducted by Harris Poll on behalf of CareerBuilder, 3 in 5 workers (61 percent) say they are burned out in their current job, and 31 percent report high or extremely high levels of stress at work, yet only … [Read more...] about Why taking your vacation is worth the hassle
How to implement a leave-sharing program
"How can I help?" It's a question that many employees ask when a co-worker or a co-worker's family member is facing a serious medical issue. And one way that employers can facilitate assistance is to allow employees to donate time off to their co-workers who have exhausted all available leave. At first glance, a leave-sharing program appears to be a win-win-win … [Read more...] about How to implement a leave-sharing program
Should I stay or should I go? 3 signs you should keep your job and 3 signs you shouldn’t
By Holly Caplan bio Growing up I was taught by my parents to get a job and keep a job. Period. It was ingrained in me that once I graduated college, I needed to land at a good company and stay there. The big reward would be retirement at 40 years with a fancy company pen and pension. This was my mindset for years. It's what was expected of me, and it is what I … [Read more...] about Should I stay or should I go? 3 signs you should keep your job and 3 signs you shouldn’t
How simple technology solutions can make your job astonishingly easier
As a law office manager, there likely are many days when you are frantically running around trying to make plays, getting blindsided by distractions, and sometimes even losing track of the plays you should be making. However, with the proper application of technology and processes in your day, you can feel as though you are confidently running the ball, are in control, … [Read more...] about How simple technology solutions can make your job astonishingly easier
What #MeToo means for corporate America and why employers must continue to address sexual harassment in the workplace
The #MeToo movement brought awareness and conversation to one of the most urgent issues facing the workplace today, but not enough data has been available to point to the causes or solutions until now. A new study, "What #MeToo Means for Corporate America," conducted by the Center for Talent Innovation (CTI), is the first of its kind to measure the scope of the problem within … [Read more...] about What #MeToo means for corporate America and why employers must continue to address sexual harassment in the workplace
Try this proven 7-part employee award program to build motivation throughout the year
In a New York state office, the employee-of-the-month award goes beyond cursory congratulations. It is a recognition that lasts all year with seven reward components. Staff take the award seriously. When it is announced at the staff meeting each month, employees are supportive of each other. They cry and hug and congratulate the winner, says the manager of the 21-staff … [Read more...] about Try this proven 7-part employee award program to build motivation throughout the year