Hiring the right person can make or break a team’s success. Resumes and interviews only reveal part of the picture—sometimes the best way to evaluate a candidate’s potential is to see their skills in action. That’s where skills tests come in. If you’re involved in the hiring process and want a practical way to assess real capabilities, this primer will walk you through how to … [Read more...] about How to Use Skills Tests in the Hiring Process
Topics
How to Delegate Without Micromanaging
If you’ve ever handed off a task only to feel your fingers twitching with the urge to take it back, you’re not alone. Delegation can be tricky, especially when you’re used to being in control or when the stakes feel high. But there’s a sweet spot between giving your team freedom and staying in the loop—and that’s where the magic of good supervision happens. Here’s how to … [Read more...] about How to Delegate Without Micromanaging
Banish Bad Passwords
One of the simplest—and most overlooked—security threats in any office is weak passwords. They might seem harmless, but bad passwords are like leaving the front door unlocked. All it takes is one compromised login to give hackers access to sensitive data, client information, or internal systems. The good news? It’s one of the easiest problems to fix. It starts with … [Read more...] about Banish Bad Passwords
What Your Parking Lot Says About Your Law Office—And Why Clients Notice
Your law office might pride itself on professionalism, responsiveness, and attention to detail. But before your receptionist greets a single client, before any papers are signed or any legal advice is given, your parking lot has already made an impression. It may not be glamorous, but a law office’s parking lot is often the first and last thing clients experience. And … [Read more...] about What Your Parking Lot Says About Your Law Office—And Why Clients Notice
Points to make in your law firm parking policy
With convenience, safety and even prestige at stake, the law office parking lot can be the topic—and scene—of disputes. One way to keep things relatively civil is to establish a parking space policy. Here are some key points to cover in a policy. Space Allocation: Determine how parking spaces will be allocated within the firm's premises. Consider factors such as the total … [Read more...] about Points to make in your law firm parking policy
Why Legal Dictation Software Might Be Your Law Firm’s New Best Friend
If you're juggling too many tasks as a law office manager—or watching your attorneys type away like it's 1998—you might want to take a look at legal dictation software. While it might sound like a throwback to cassette tapes and foot pedals, today’s dictation tools are sophisticated, cloud-based, and tailored specifically for the legal profession. And when used right, they can … [Read more...] about Why Legal Dictation Software Might Be Your Law Firm’s New Best Friend
From Prep to Pitch: How Office Managers Can Help Seal the Deal
A well-crafted client pitch can be the deciding factor between landing a new client or watching them walk out the door. While lawyers bring the legal expertise, as a law office manager, you play a key role in helping them present that expertise in the most compelling, polished, and client-focused way possible. Think of yourself as part strategist, part coach, and part quality … [Read more...] about From Prep to Pitch: How Office Managers Can Help Seal the Deal
Streamlining Law Firm Payments: Why Digital Options Are a Must and How to Offer Them
It’s no secret that today’s clients expect convenience—and that includes how they pay for legal services. Offering digital payment options isn’t just a nice touch; it’s becoming an essential part of running a modern, client-friendly law office. Clients want quick, secure, and flexible ways to pay their bills, and firms that don’t adapt risk falling behind. Here’s a look at why … [Read more...] about Streamlining Law Firm Payments: Why Digital Options Are a Must and How to Offer Them
Dealing with Mean Girls and Mood Leeches
By Lynne Curry A coaching client collapsed into the chair across from my desk, her face telegraphing defeat. “I barely survived a lunch break with Paula from Payroll.” “Lexy, what happened?” I asked. “Paula looked at my quinoa bowl and said, ‘So, you’re dieting—Is it working?’ Then she asked, ‘Are you still doing the dating apps? What’s it been, a year?’” A few … [Read more...] about Dealing with Mean Girls and Mood Leeches
Stay Ahead of Trouble: Safeguard Your Clients and Your Practice
Client Compliance and Risk Management Audit ChecklistEven the most meticulous law office can overlook a weak spot in compliance or risk management—and those blind spots can turn into major liabilities. This checklist helps you take a clear-eyed look at how well your firm is protecting client data, upholding professional standards, and managing risk. Whether it’s regulatory … [Read more...] about Stay Ahead of Trouble: Safeguard Your Clients and Your Practice