You’re the hub of activity and the go-to problem solver when you are an office manager. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not sound … [Read more...] about Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
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8 ways to attract referrals
While marketing efforts are essential for attracting new clients, one of the most valuable sources of business comes through referrals. Referrals not only bring in potential clients who are more likely to convert, but they also help build trust and credibility for your law practice. Consider these strategies to attract referrals and supercharge your firm's growth. Deliver … [Read more...] about 8 ways to attract referrals
Checklist: Before you leave on vacation
Your long-awaited and well-deserved summer vacation is approaching. Is your staff prepared to run the office smoothly in your absence? Use this list to see if you have the bases covered. Vacation Preparation Checklist for Law Office Administrators Delegate Responsibilities: Assign the paralegal to handle client intake and initial case assessments during your … [Read more...] about Checklist: Before you leave on vacation
Law Firm Culture: What It Is—and Why It Matters More Than You Think
Law firm culture isn’t just a buzzword—it’s the day-to-day environment your attorneys, staff, and clients experience. It's how people interact, how work gets done, and how success is defined and celebrated. And as a law office administrator, you have more influence over it than you might realize. Let’s look at what makes culture bad, what makes it great, and how you can help … [Read more...] about Law Firm Culture: What It Is—and Why It Matters More Than You Think
Client Communication Is Evolving—Is Your Law Office Keeping Up?
Clients today aren’t just looking for good legal advice—they’re also looking for a firm that communicates the way they want to. As a law office administrator, you play a key role in making sure your team is equipped to meet those expectations. That means going beyond the basics and taking a fresh look at how your office connects with clients. Offer Communication Tools That Fit … [Read more...] about Client Communication Is Evolving—Is Your Law Office Keeping Up?
July Is a Great Month to… Tackle What Gets Overlooked the Rest of the Year
Let’s be honest—law office life moves at lightning speed most of the year. There are deadlines to meet, clients to serve, and a constant shuffle of priorities. But July? July is different. The courts slow down, partners take vacations, and the calendar loosens just enough to give you some breathing room. That makes this the perfect month to catch up on the things that always … [Read more...] about July Is a Great Month to… Tackle What Gets Overlooked the Rest of the Year
Streamline the Hiring Process with Technology
Recruiting staff for a law office requires precision, confidentiality, and efficiency. However, the traditional hiring process can often feel cumbersome and time-consuming, especially when navigating a busy legal environment. By incorporating technology, you can streamline the hiring process, making it quicker, more organized, and more appealing to today’s candidates. Here’s … [Read more...] about Streamline the Hiring Process with Technology
Technology and equipment maintenance checklist for a law office
Maintaining your law office's technology and equipment is crucial for ensuring smooth operations and minimizing downtime. Here’s a comprehensive checklist to help you stay on top of regular maintenance tasks. Daily Tasks Check Server Uptime and Functionality Ensure the server is running without errors. Monitor server load and performance. … [Read more...] about Technology and equipment maintenance checklist for a law office
Second job or side hustle: How to work with moonlighting employees
Dealing with moonlighting employees can be a delicate situation for an office manager. Moonlighting refers to employees holding a second job or pursuing other sources of income outside of their primary employment. While moonlighting itself might not be inherently negative, it can potentially impact an employee’s performance and commitment to their primary job. Here’s how an … [Read more...] about Second job or side hustle: How to work with moonlighting employees
Why Your Law Firm’s Website Must Be Mobile-Friendly—And How to Make It Happen
These days, most potential clients aren’t sitting at a desktop when they search for legal help—they’re tapping on their phones. Whether they’re dealing with a landlord issue, a traffic ticket, or a contract they don’t understand, people often reach for the closest device available: their smartphone. If your law firm’s website isn’t mobile-friendly, you’re turning away those … [Read more...] about Why Your Law Firm’s Website Must Be Mobile-Friendly—And How to Make It Happen