Getting paid or not getting paid to a great extent depends on the firm’s billing and collection guidelines—and whether they are enforced. Without guidelines, the firm is asking for money loss. Billing is haphazard, collection work isn’t done regularly, personal clients aren’t always satisfied with their bills, and corporate clients may hold up payment or contest the … [Read more...] about Enforce those billing and collection guidelines
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6 ways to dodge the dreaded performance review
Performance reviews: You don’t like to do them, employees dread them and they may not be all that effective in improving work behavior. Here are five alternatives to an annual performance review. Regular feedback sessions: Instead of a once-a-year review, schedule regular feedback sessions throughout the year to discuss performance and provide feedback. These sessions … [Read more...] about 6 ways to dodge the dreaded performance review
7 strategies for effective client relationship management in a legal setting
Building and nurturing strong client relationships is a critical aspect of ensuring the success and growth of your law firm. A solid client relationship management strategy can set your firm apart from the competition and establish a reputation for excellence. In this article, we'll delve into some essential strategies that can help you excel in client relationship management … [Read more...] about 7 strategies for effective client relationship management in a legal setting
Model Form: Applause Sheet
Why you need this model Applause Sheet: This is a quick and easy way to help develop and maintain positive relationships among the people in your office. How this model Applause Sheet helps you: Using this form at your regular staff meetings may not only end negative attitudes among staff, it might also help keep a positive attitude going indefinitely. How to use this model … [Read more...] about Model Form: Applause Sheet
Make your office welcoming and inclusive for clients with disabilities
As a law office manager, it's essential that you create a welcoming and inclusive environment for all clients, including those with disabilities. It's important to understand that people with disabilities face unique challenges, and it's your responsibility to ensure that they feel comfortable and respected when interacting with your office. Here are some tips to help you … [Read more...] about Make your office welcoming and inclusive for clients with disabilities
An inexpensive organizational fix: communication
By Dr. Steve M. Cohen I’ve found that most organizations can benefit significantly from a simple, low-cost change in their operations: more two-way communication. For busy law office managers, time can be among their most valuable commodities so I don’t make this recommendation lightly. But even a few minutes each day to foster better communication with your staff can … [Read more...] about An inexpensive organizational fix: communication
9 tips for getting your lawyers onto the speaking circuit
One effective way to showcase your firm's expertise, build brand recognition, and enhance professional development is by encouraging your lawyers to participate in conferences and web events as speakers. By leveraging these platforms, your attorneys can make a significant impact, both individually and collectively. Consider these benefits that arise from encouraging your … [Read more...] about 9 tips for getting your lawyers onto the speaking circuit
6 steps to a marketing plan that works
A well-structured marketing plan can help your firm reach its target audience, strengthen its reputation, and ultimately attract more clients. In this article, we will guide you through the process of crafting a comprehensive marketing plan that aligns with your law office's objectives and positions you for success in the year ahead. Define Your Goals and … [Read more...] about 6 steps to a marketing plan that works
Think long and hard before friending work colleagues on Facebook
By Lynne Curry I get it. You love Facebook and when individuals you work with requested you add them as friends, you did. At first, you didn’t have any trouble. Instead, you had the fun of seeing your coworkers’ interesting endeavors and the reinforcing experience of so many colleagues wanting to be your friends and then liking your posts. But then it happened. … [Read more...] about Think long and hard before friending work colleagues on Facebook
Nurturing talent: Unleashing the potential of employees
Retaining top talent is crucial for the success of any law office. To do so, law office managers must recognize the importance of developing and empowering high-potential employees. By identifying these individuals and providing them with leadership opportunities, you can not only increase their job satisfaction but also enhance the overall performance and growth of your law … [Read more...] about Nurturing talent: Unleashing the potential of employees