By Lynne Curry After the pandemic wound to a close, employers began pushing employees to return to the office. Fifty percent of U.S. employers issued a full or hybrid RTO (return to office) mandate in 2022 and 2023, and almost all employers planned implementing an RTO mandate before the end of 2024. Employers perceived, and many experienced, benefits from implementing … [Read more...] about Who’s going to win the return-to-office battle?
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How to use client exit surveys to improve service and increase revenue
Don't close out a matter without measuring the client's satisfaction. Do that with a survey that covers everything from the legal services to the freshness of the coffee. A survey gathers information that can help the firm do a better job. It highlights the areas of excellence. And it reveals the areas of dissatisfaction clients don't mention—except to other … [Read more...] about How to use client exit surveys to improve service and increase revenue
Model Policy: Religious Accommodations
Mere tolerance of religious differences in the workplace isn’t enough. Federal and state discrimination laws also require employers to take affirmative steps to accommodate the religious beliefs of employees and job applicants to the point of undue hardship. The starting point for compliance is implementing an accommodations policy. … [Read more...] about Model Policy: Religious Accommodations
Manager Briefing: Extreme heat emergency protocols
Objective: To ensure the safety and well-being of staff and clients during extreme heat weather conditions through comprehensive planning, immediate response actions, and continuous monitoring. Preparation Emergency Plan Develop and/or update the office’s emergency plan to include protocols specific to extreme heat. Ensure all staff are familiar with the plan and … [Read more...] about Manager Briefing: Extreme heat emergency protocols
Unlocking the marketing potential of front desk staff in your law firm
The front desk staff often serve as the initial point of contact for clients, visitors, and callers. While their primary role may seem administrative, savvy law office managers recognize that these frontline team members wield significant influence in shaping the firm's image and marketing efforts. Here's how your front desk staff can become invaluable allies in marketing your … [Read more...] about Unlocking the marketing potential of front desk staff in your law firm
Turbocharge your firm’s client intake system
The intake process serves as the gateway to your law firm's client relationships. It's the first impression potential clients have of your firm and plays a crucial role in shaping their overall experience. An efficient and client-focused intake system not only streamlines your firm's operations but also fosters trust and satisfaction among clients. 1. Streamline and digitize … [Read more...] about Turbocharge your firm’s client intake system
Great ideas for engaging remote staff
Engaging remote staffers can be a unique challenge, but as a law office manager, you have the opportunity to foster a cohesive and motivated team, even from afar. Creating a culture of engagement starts with maintaining open and effective communication. Regular check-ins through video calls, phone calls, or messaging platforms can help maintain personal connections. For … [Read more...] about Great ideas for engaging remote staff
Tips for hiring summer temps
With the arrival of summer, law offices often encounter staffing challenges due to vacations and increased workload fluctuations. Hiring temporary staff can be a strategic solution to maintain productivity and ensure seamless operations during this period. Here are some valuable tips to guide you through the process of hiring temporary staff for your law office during the … [Read more...] about Tips for hiring summer temps
10 ways to boost profitability for your law office
In today's competitive legal landscape, maintaining profitability is essential for the growth and sustainability of your practice. Effective management not only improves the bottom line but also enhances client satisfaction and staff productivity. To help you achieve these goals, we have curated a list of 10 proven strategies to boost your law office's profitability. These … [Read more...] about 10 ways to boost profitability for your law office
EEOC releases workplace guidance to prevent harassment
The U.S. Equal Employment Opportunity Commission (EEOC) has published final guidance on harassment in the workplace, “Enforcement Guidance on Harassment in the Workplace.” By providing this resource on the legal standards and employer liability applicable to harassment claims under the federal employment discrimination laws enforced by the EEOC, the guidance will help people … [Read more...] about EEOC releases workplace guidance to prevent harassment