Law Office Manager

Increasing profits

The art of setting fees that suit prospective clients

There's an art to presenting fees to clients. It's not just a matter of quoting an amount. It's a matter of finding out what result the client wants to see and what value the client attaches to that result. It calls for a lot of fishing tempered by a lot of tact, says Brian Kennel of Performance Management Consulting, a law firm practice management consulting group in New … [Read more...] about The art of setting fees that suit prospective clients

Don’t put your vendor contracts on auto-pilot

It's easy, to say nothing of convenient, to get comfortable with business relationships and not to question what the vendors are doing. But in the meantime those vendors have every ability to slip in added costs the administrator does not notice. Don't just renew vendor contracts automatically. The firm can often save money and get better service by putting those contracts … [Read more...] about Don’t put your vendor contracts on auto-pilot

Is your firm’s website killing your sales opportunities?

Here's how to turn website visitors into clients The website: It's an area where, according to Trey Ryder, a Payson, AZ law firm marketing consultant, "firms spend untold amounts of money for absolute garbage." Many sites, says Ryder "are atrocious," despite the price tags they carry. "If they work, they work in spite of themselves." In most cases, a website's failure … [Read more...] about Is your firm’s website killing your sales opportunities?

The dangers of the disengaged staffer

By Steve M. Cohen  bio Are some of your employees actually working against you? When it comes to the bigger picture of your job, your office or your business, the important question is simple: are you engaged? Is your staff engaged? Whether you are an owner, manager or beginning worker, the answers matters. A national management firm, the Gallagher Organization, has published … [Read more...] about The dangers of the disengaged staffer

Your input needed: Are you a master of cross-selling?

By David H. Freeman  bio Cross-selling is one of the best ways to generate new revenue in a firm; however, most firms face significant challenges in building an effective, firm-wide approach. To help firms navigate through this process, I am conducting research in support of my upcoming book on mastering the art of cross-selling, and I would welcome your … [Read more...] about Your input needed: Are you a master of cross-selling?

How to make 2018 the year you improve value, cut costs, and increase profits

Are you prepared to handle the competition of 2016? Do you know who's elbowing in on your firm's share of the legal market? Are your firm's partners even aware that there's a risk? Ron Friedmann, a consultant with the legal industry-focused management consulting firm Fireman & Company, has spent over two decades improving law practice and legal business operations with … [Read more...] about How to make 2018 the year you improve value, cut costs, and increase profits

Colorado practice cuts costs by hiring IT staffer

Manager Arlene Zimmerman had an IT cost awakening when the computer went down. She called in the vendor's tech support and paid $100 to find out the computer was simply unplugged. "I told myself 'never again!'" says Zimmerman, who manages a professional office in Colorado. So she started on a path of building up as much IT support as possible in-house—and getting the training … [Read more...] about Colorado practice cuts costs by hiring IT staffer

Model Tool: 90-Day File Report Card

Why you need this tool: When your clients are satisfied with your work, they're more likely to refer you to friends and colleagues. And one proven way to enhance client satisfaction and increase referrals is to provide clients with maximum personal contact. How this tool helps you: A major complaint from clients is a lack of access to their lawyers. As you implement policies to … [Read more...] about Model Tool: 90-Day File Report Card