With convenience, safety and even prestige at stake, the law office parking lot can be the topic—and scene—of disputes. One way to keep things relatively civil is to establish a parking space policy. Here are some key points to cover in a policy. Space Allocation: Determine how parking spaces will be allocated within the firm's premises. Consider factors such as the total … [Read more...] about Points to Make in your Law Firm Parking Policy
Client relations
Sample Survey: Client Feedback
Obtaining client feedback is crucial for a law office as it serves multiple vital purposes in maintaining and improving the quality of legal services. Firstly, client feedback provides valuable insights into the overall client experience, allowing the law office to identify areas of strength and areas that may require improvement. This information is invaluable in enhancing … [Read more...] about Sample Survey: Client Feedback
5 Smart Ways to Expand your Role as an Office Manager and Boost Your Earnings
If you're looking to expand your role, take on new responsibilities, and potentially increase your earnings, you're in the right place. Here are five effective strategies to help you elevate your position and make a stronger impact within your firm. 1. Embrace Technology and Software Management In today's digital landscape, proficiency in technology is more important than … [Read more...] about 5 Smart Ways to Expand your Role as an Office Manager and Boost Your Earnings
8 Common Mistakes in Client Billing and How to Avoid Them
Billing errors are common and can lead to disputes, loss of client trust, and financial setbacks. Here’s an overview of common mistakes in client billing and strategies to avoid them. One frequent mistake is inaccurate time tracking. Lawyers often juggle multiple clients and tasks, making it easy to misrecord billable hours. To avoid this, implement a robust time-tracking … [Read more...] about 8 Common Mistakes in Client Billing and How to Avoid Them
Stay Ahead of Trouble: Safeguard Your Clients and Your Practice
Client Compliance and Risk Management Audit ChecklistEven the most meticulous law office can overlook a weak spot in compliance or risk management—and those blind spots can turn into major liabilities. This checklist helps you take a clear-eyed look at how well your firm is protecting client data, upholding professional standards, and managing risk. Whether it’s regulatory … [Read more...] about Stay Ahead of Trouble: Safeguard Your Clients and Your Practice
Could You Be Doing More to Make Your Receivables Less?
Unpaid invoices and overdue accounts can lead to cash flow issues, hinder business growth, and strain client relationships. Consider these strategies to help you keep receivables low and improve the overall financial stability of your firm. Clear and Detailed Fee Agreements The foundation of any successful receivables management strategy begins with transparent and … [Read more...] about Could You Be Doing More to Make Your Receivables Less?
Make Your Office Welcoming and Inclusive for Clients with Disabilities
As a law office manager, it's essential that you create a welcoming and inclusive environment for all clients, including those with disabilities. It's important to understand that people with disabilities face unique challenges, and it's your responsibility to ensure that they feel comfortable and respected when interacting with your office. Here are some tips to help you … [Read more...] about Make Your Office Welcoming and Inclusive for Clients with Disabilities
Case Management Audit Checklist
Objective: Ensure efficiency, compliance, and client satisfaction in the case management process. Use this checklist during regular audits to assess the effectiveness of case management practices and identify areas for improvement. 1. Case Load Distribution Workload Balance: Verify that cases are distributed equitably among attorneys to avoid … [Read more...] about Case Management Audit Checklist
How to create a welcoming workspace with office design and ergonomics
You understand the significance of creating an environment that fosters productivity, comfort, and professionalism. The design and ergonomics of your law firm's workspace play a crucial role in enhancing employee satisfaction, promoting collaboration, and leaving a positive impression on clients. 1. Strike a balance between functionality and aesthetics When designing your … [Read more...] about How to create a welcoming workspace with office design and ergonomics
January To-Do List for a Busy Law Office Manager
January marks the start of a new year, bringing opportunities to review, plan, and set your law office up for success. It’s the ideal time to address lingering tasks from the previous year while laying the groundwork for a productive and efficient year ahead. Here’s a detailed to-do list tailored to the needs of a busy law office manager. 1. Year-End Wrap-Up Ensure … [Read more...] about January To-Do List for a Busy Law Office Manager