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Client relations

Empathy an Important Workplace Leadership Quality

September 10, 2025

  Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are … [Read more...] about Empathy an Important Workplace Leadership Quality

New Client Onboarding Checklist

September 3, 2025

Onboarding a new client effectively is crucial for setting the foundation for a successful attorney-client relationship. It ensures that all necessary information is gathered, legal obligations are met, and the client feels confident in their choice of representation. The following New Client Onboarding Checklist is designed to guide law office managers through each essential … [Read more...] about New Client Onboarding Checklist

4 Common Problems in Law Offices, and Some Solutions

September 3, 2025

Like any other workplace, law offices face their fair share of challenges. From managing administrative tasks to fostering effective communication, it's important to identify and tackle these issues proactively. In this article, we will discuss some common problems in law offices and provide possible solutions to help you enhance efficiency and productivity in your firm. 1 … [Read more...] about 4 Common Problems in Law Offices, and Some Solutions

7 Strategies for Effective Client Relationship Management in a Legal Setting

September 3, 2025

Building and nurturing strong client relationships is a critical aspect of ensuring the success and growth of your law firm. A solid client relationship management strategy can set your firm apart from the competition and establish a reputation for excellence. In this article, we'll delve into some essential strategies that can help you excel in client relationship management … [Read more...] about 7 Strategies for Effective Client Relationship Management in a Legal Setting

7 Steps to Effective Document Management

August 27, 2025

In the legal industry, documents serve as the lifeblood of cases, transactions, and client relationships. Efficient document management ensures that crucial information is easily accessible, reducing the risk of errors and missed deadlines. Moreover, a well-organized document system enhances collaboration among team members, fosters compliance with legal requirements, and … [Read more...] about 7 Steps to Effective Document Management

The Art of Proofreading in a Law Office: Ensuring Precision and Professionalism

August 18, 2025

In the world of law, precision and attention to detail are paramount. Legal documents and communications must be meticulously crafted to protect the rights and interests of clients and uphold the integrity of the legal profession. Proofreading is an essential skill for law office staff, as it plays a crucial role in maintaining accuracy, credibility, and professionalism. In … [Read more...] about The Art of Proofreading in a Law Office: Ensuring Precision and Professionalism

Model Client Engagement Letter

August 18, 2025

Why you need this Model Engagement Letter: An engagement letter is protection—for both the firm and the client. It prevents argument on what the firm is expected to do for the client and what the client is expected to do for the firm. So it needs to be clear, brief, and readable. How this Model Engagement Letter helps you: Use this Model Engagement Letter to educate your … [Read more...] about Model Client Engagement Letter

The 6 Essentials to Include in your Business Continuity Plan to Help Your Firm Survive a Disaster

August 18, 2025

By Elizabeth M. Miller  bio The first thing you might be wondering is why do I need a business continuity plan? With technology being what it is today, I bet every lawyer and law firm think they have a "business continuity plan" in place already. A business continuity or contingency plan will allow a law firm to have daily access to client information, financial … [Read more...] about The 6 Essentials to Include in your Business Continuity Plan to Help Your Firm Survive a Disaster

8 Common Mistakes in Client Billing and How to Avoid Them

August 18, 2025

Billing errors are common and can lead to disputes, loss of client trust, and financial setbacks. Here’s an overview of common mistakes in client billing and strategies to avoid them. One frequent mistake is inaccurate time tracking. Lawyers often juggle multiple clients and tasks, making it easy to misrecord billable hours. To avoid this, implement a robust time-tracking … [Read more...] about 8 Common Mistakes in Client Billing and How to Avoid Them

9 Ways to Maximize Collections and Boost Revenue

August 16, 2025

Maximizing collections is crucial for maintaining a healthy cash flow and sustaining the growth of your firm. By implementing strategic initiatives and adopting proactive approaches, you can significantly boost your collection efforts. In this article, we will guide you through essential tips and best practices to help you optimize collections and increase revenue for your law … [Read more...] about 9 Ways to Maximize Collections and Boost Revenue

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Current Issue

Recent Headlines

Fostering a Business Development Mindset: Empowering Lawyers in Your Office

How to Handle Breakroom Conflicts

How to Recruit, Hire and Onboard a Paralegal

Empathy an Important Workplace Leadership Quality

Cheat Sheet: Quick Conflict Resolution

Your Career

Empathy an Important Workplace Leadership Quality

7 Good Habits for an Office Manager

Maximizing LinkedIn (and Some Other Networks) for Your Success

The Art of Proofreading in a Law Office: Ensuring Precision and Professionalism

Getting Your Head Back in the Game After Vacation

Deliver Your Message

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