You’re the hub of activity and the go-to problem solver when you are an office manager. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not … [Read more...] about Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
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Reconnecting with Purpose: How to Invite Someone from the Past into Your Career Network
Reaching out to someone you haven’t spoken to in a while can feel a little awkward—but when done with authenticity and a clear sense of purpose, it can also be incredibly rewarding. Whether it’s a former colleague, mentor, or someone you crossed paths with years ago at a conference, reviving an old connection can open new doors and enrich your professional network. As an office … [Read more...] about Reconnecting with Purpose: How to Invite Someone from the Past into Your Career Network
How to Manage Conflict Between Attorneys and Support Staff (Without Taking Sides)
You hear a paralegal venting to a coworker in the break room: "I can't work like this! He dumps last-minute filings on my desk and expects them done yesterday." Meanwhile, the attorney claims the assistant "just isn't responsive enough."Situations like this aren't unusual in a law office — but they can quickly escalate if not handled carefully. As the manager, you're often the … [Read more...] about How to Manage Conflict Between Attorneys and Support Staff (Without Taking Sides)
New Case Opening Checklist
Opening a new case properly sets the tone for the entire client experience and the case’s ultimate success. This checklist is designed to guide law office administrators through the critical internal steps needed to launch a new matter efficiently, securely, and in full compliance with office procedures. Completing each step ensures that attorneys and staff have everything they … [Read more...] about New Case Opening Checklist
Navigating Legal Risks in Return-to-Office Mandates
By Lynne Curry As employers push forward with their return-to-office (RTO) policies, many unknowingly step into legal minefield. The shift back to in-person work presents a host of challenges—especially for employers balancing productivity with legal obligations. Whether it’s handling accommodation requests, avoiding discrimination claims, or ensuring compliance with … [Read more...] about Navigating Legal Risks in Return-to-Office Mandates
Employee Safety Briefing: Ensuring a safe work environment in our law office
Dear Team, At [Law Firm Name], our top priority is the well-being and safety of our employees. We recognize that maintaining a safe work environment is crucial for our collective success. In light of this, we would like to provide you with important information and guidelines to ensure your safety while working at our law office. This briefing incorporates recommendations … [Read more...] about Employee Safety Briefing: Ensuring a safe work environment in our law office
Mastering the Small Law Office: Your Essential Cheat Sheet
Running a small law office means wearing a lot of hats — often at the same time. It’s a balancing act of managing tasks, supporting your team, keeping clients happy, and somehow finding time to breathe. This cheat sheet is your go-to guide for making it all run smoother. Whether you're a seasoned office manager or stepping into the role for the first time, these quick tips and … [Read more...] about Mastering the Small Law Office: Your Essential Cheat Sheet
The Benefit of a Wind-Down Ritual
By Camille Stell Transitioning from work to home was never something I had to think about. In the before (pandemic) times, I stepped away from work by getting in my car for an hour commute. I thought about my day, but I also began to naturally transition away from my work mindset. I listened to music or a podcast, I ran errands, or thought about meal planning, and by the … [Read more...] about The Benefit of a Wind-Down Ritual
Your April To-Do List for a Smooth-Running Law Office
As the second quarter of the year begins, April presents the perfect opportunity to refresh your law office’s operations, tie up loose ends from the first quarter, and get ahead of upcoming projects. Tax deadlines, compliance checks, and office efficiency improvements should all be on your radar this month. Use this to-do list to stay proactive and ensure your law office is in … [Read more...] about Your April To-Do List for a Smooth-Running Law Office
14 tips for improving your training content
Training is an ongoing process for your law office staff. Maintaining accurate, relevant and up to date content is also a continuing job. Consider these tips for managing your training content: You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don't have to update when people leave your firm. Find … [Read more...] about 14 tips for improving your training content