As a law office manager, one of your many responsibilities is handling delicate client communications. Announcing raised rates is never an easy task, but with careful planning and a client-focused approach, you can manage the process smoothly while maintaining trust and professionalism. Here’s how to navigate this important conversation with grace and clarity. 1. Start With … [Read more...] about How to Communicate New Raised Rates for 2026 to Your Clients
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The Benefit of a Wind-Down Ritual
By Camille Stell Transitioning from work to home was never something I had to think about. In the before (pandemic) times, I stepped away from work by getting in my car for an hour commute. I thought about my day, but I also began to naturally transition away from my work mindset. I listened to music or a podcast, I ran errands, or thought about meal planning, and by the … [Read more...] about The Benefit of a Wind-Down Ritual
17 Proofreading Tips for the Law Office
Proofreading is part of your daily work life in a law office and you are probably already an expert. But here are 17 tips and tricks you can use to help you catch every typo, misplaced comma and wrong word. First and best tip is to proofread backwards. Begin at the end and work back through the document paragraph by paragraph or even line by line. This will force you to look … [Read more...] about 17 Proofreading Tips for the Law Office
How to Manage Conflict Between Attorneys and Support Staff (Without Taking Sides)
You hear a paralegal venting to a coworker in the break room: "I can't work like this! He dumps last-minute filings on my desk and expects them done yesterday." Meanwhile, the attorney claims the assistant "just isn't responsive enough."Situations like this aren't unusual in a law office — but they can quickly escalate if not handled carefully. As the manager, you're often the … [Read more...] about How to Manage Conflict Between Attorneys and Support Staff (Without Taking Sides)
Mastering the Small Law Office: Your Essential Cheat Sheet
Running a small law office means wearing a lot of hats — often at the same time. It’s a balancing act of managing tasks, supporting your team, keeping clients happy, and somehow finding time to breathe. This cheat sheet is your go-to guide for making it all run smoother. Whether you're a seasoned office manager or stepping into the role for the first time, these quick tips and … [Read more...] about Mastering the Small Law Office: Your Essential Cheat Sheet
How to Organize Workflow for Paperless Document Management
Transitioning to a paperless document management workflow can significantly enhance the efficiency, security, and environmental footprint of your law firm. With advancements in technology, creating a paperless office is more feasible and beneficial than ever. Here is a step-by-step guide on how to create a paperless document management workflow for your law firm. 1. Assess … [Read more...] about How to Organize Workflow for Paperless Document Management
14 Tips for Improving Your Training Content
How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
Accurate time tracking is the foundation of a profitable law firm. Yet, many firms lose thousands—if not millions—of dollars each year due to untracked or underreported billable time. Poor timekeeping habits, delayed entries, and inefficient processes can eat away at revenue without anyone noticing. As a law office manager, you can help attorneys and staff develop better time … [Read more...] about How Attorneys and Staff Can Improve Timekeeping Habits to Avoid Lost Revenue
Case File Organization Checklist for Law Office Administrators
Maintaining an organized and efficient case file management system is essential to ensuring that your team can work effectively and that clients receive the best possible representation. This checklist is designed to help you streamline the process, minimize errors, and keep everything running smoothly. Whether you're dealing with physical files, digital records, or a … [Read more...] about Case File Organization Checklist for Law Office Administrators
Make Every Minute Count: Best Practices for Year-End Timekeeping and Billing
By Camille Stell As the end of the year approaches, many law firms feel increased billing pressure. Clients want to close out matters, attorneys want to hit revenue goals, and accounting departments are racing to finalize the books. For paralegals and staff, this is the season when accurate, consistent, and timely timekeeping is more important than ever. Why Detailed … [Read more...] about Make Every Minute Count: Best Practices for Year-End Timekeeping and Billing