One of your most critical relationships is with the managing partner. Having clarity on expectations, priorities, and communication will not only help you thrive but will also keep the entire office running smoothly. Here are five key areas to align on with the managing partner. 1. Office Priorities and Goals It’s essential to have a clear understanding of the managing … [Read more...] about 5 Things You Should Get Straight with the Managing Partner
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9 Ways to Maximize Collections and Boost Revenue
Maximizing collections is crucial for maintaining a healthy cash flow and sustaining the growth of your firm. By implementing strategic initiatives and adopting proactive approaches, you can significantly boost your collection efforts. In this article, we will guide you through essential tips and best practices to help you optimize collections and increase revenue for your law … [Read more...] about 9 Ways to Maximize Collections and Boost Revenue
Make Your Office Welcoming and Inclusive for Clients with Disabilities
As a law office manager, it's essential that you create a welcoming and inclusive environment for all clients, including those with disabilities. It's important to understand that people with disabilities face unique challenges, and it's your responsibility to ensure that they feel comfortable and respected when interacting with your office. Here are some tips to help you … [Read more...] about Make Your Office Welcoming and Inclusive for Clients with Disabilities
Humorbragging: Where Charm Meets Confidence
By Lynne Curry Are you heading into a job interview; meeting a new boss; pitching to potential investors, or stepping into another situation in which you need to impress—but don’t want to sound arrogant or conceited? Consider humorbragging—a strategy which you use self-deprecating humor, self-awareness and vivid storytelling while crediting yourself with traits like … [Read more...] about Humorbragging: Where Charm Meets Confidence
Protect Your Firm from Ethical Risks with an Effective Conflict Checking Process
Conflict checking is a crucial process for a law office manager, ensuring that the firm avoids any conflicts of interest that could jeopardize client trust or violate legal ethics. Here’s a breakdown of how to manage the conflict checking process efficiently: 1. Understand the Importance of Conflict Checking Conflict checks help ensure that the law firm … [Read more...] about Protect Your Firm from Ethical Risks with an Effective Conflict Checking Process
Beyond the Billable Hour: How Managers Can Help Drive Revenue
Tech investments, smoother workflows, and better client service all boost the bottom line—even if you don’t bill by the hour. When people think about law firm revenue, they tend to focus on the billable hour. But there's another powerful engine driving profitability that often flies under the radar: operations. How efficiently the firm runs, how clients experience the office, … [Read more...] about Beyond the Billable Hour: How Managers Can Help Drive Revenue
Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
Practical strategies for resolving workplace tension and improving communication between age-diverse staff Your front desk is the face of the firm—but behind that polished smile, there may be tension simmering. It’s not uncommon to have Baby Boomers, Millennials, and Gen Z employees working side-by-side, each with different habits, expectations, and communication styles. Add … [Read more...] about Generational Friction at the Front Desk: Managing Millennials, Boomers, and Gen Z in One Office
When the Partners Don’t Agree: Staying Neutral Without Getting Stuck
Tips for handling conflict among firm leadership without getting pulled into the middle Conflicting personalities and competing priorities between law firm partners can create tension that trickles down to you. One wants to hire more staff, another wants to tighten the budget. One is pushing for a new case management system, another insists the current one is fine. Meanwhile, … [Read more...] about When the Partners Don’t Agree: Staying Neutral Without Getting Stuck
Monthly Financial Review Checklist
Even in the busiest law practices, taking time once a month to review your financials can prevent costly mistakes and keep the firm on solid ground. This checklist gives you a simple, structured way to stay on top of the numbers—whether you're tracking revenue, monitoring expenses, or making sure compliance obligations are met. Think of it as your monthly tune-up to keep the … [Read more...] about Monthly Financial Review Checklist
After Vacation Blues: Fixing the Post-Vacation Slump
By Lynne Curry Question: Three hours after my red-eye landed, I arrived at the office Monday morning and booted up my computer. Unfortunately, my brain didn’t boot up with it. I’m just not ready for my inbox to glare at me with 247 unread messages and a calendar packed tighter than a TSA line. Ten days ago, I left my spreadsheets and Slack threads behind to hike … [Read more...] about After Vacation Blues: Fixing the Post-Vacation Slump