Have you ever had a confrontation with an aggressive co-worker where you just got so befuddled that you couldn't find the right words for the moment? Instead, a great comeback occurred to you hours later, probably in the middle of the night, after you replayed the situation over and over in your mind. Don't you wish there was a script you could memorize to help you out in … [Read more...] about A tactical guide to dealing with workplace bullies
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How to handle a rude dude
As a manager, you interact with a lot of people. There are staffers, contract workers, clients, sales reps, and lawyers, as well as service technicians, building and maintenance workers, and others. Given that you are in contact with so many people, you are bound to come across a type of person that, unfortunately, is common to the human species: the rude dude. Recognizing … [Read more...] about How to handle a rude dude
Use this one simple form and quickly build a positive workforce
This idea comes not from a law firm but from a manager in a medical practice. It's a way not only to end negative attitudes among staff but also to keep a positive attitude going indefinitely. It was developed by Sharon Hunter who manages Granbury Internal Medical Associates in Granbury, TX, and it's what she terms an "applause sheet." It's just a half-page form that she … [Read more...] about Use this one simple form and quickly build a positive workforce
How to hire the right employee for your firm
By Lynne Curry, Ph.D, SPHR bio According to a Gallup poll, thirty percent or less than one-third of American workers describe themselves as "engaged" in their jobs and committed to their employers. A larger number, 54% percent, describe themselves as "disengaged" at work and not committed to their employers. These employees report feeling trapped in dull jobs and admit that … [Read more...] about How to hire the right employee for your firm
5 tips for better decision-making
Quiet your mind: When the mind is quiet and still, it's easier to pick up on subtle intuitive cues and guidance that can help you make better decisions. Meditation is an excellent way to do this. However, you can also quiet the mind by simply focusing on your breath. Ask questions: You can access your intuition by asking questions. The key is to clear your mind first and be in … [Read more...] about 5 tips for better decision-making
Want to keep valued employees? Conduct a stay interview
By Lynne Curry, Ph.D, SPHR bio If you've ever been blindsided by a valuable employee's resignation and conducted an exit interview, you may have asked the right questions six months too late. Exit interviews detail why employees leave your organization. In contrast, stay interviews—rarely done—provide a valuable tool for retaining valued employees. What's a stay … [Read more...] about Want to keep valued employees? Conduct a stay interview
Dealing with winter weather
As winter weather arrives with force in many parts of the country, it brings a reminder of the impact snowstorms have on businesses both large and small. Winter storms cause frustration for business owners, management, and HR professionals as they deal with the disruption each new snowflake brings. Inclement weather-related issues include early school closings and the … [Read more...] about Dealing with winter weather
Lighten up the office for increased productivity
By Steve M. Cohen bio Let's face it, work is not always fun. As they say, "that's why they call it work." But there is a point where a manager may need to draw a line. Although the problem can take many forms, the issues can often be grouped under the heading of "negativity." An "office complainer" is one example you may know. There are also constant critics, … [Read more...] about Lighten up the office for increased productivity
A few tricks to make anyone a good presenter
It's not outstanding competence that makes an administrator a good presenter. "Competence alone is not enough to get a yes vote from the partners," says executive speech coach Chris Witt of Witt Communications in San Diego. What's more, the best ideas aren't always what appeal to the partners. What determines success is how well the proposal is communicated. And good … [Read more...] about A few tricks to make anyone a good presenter
A six-question oral survey can help the manager and improve morale
The people closest to the work are the ones who have the best suggestions for improving it. You can take advantage of staff ideas by getting their recommendations in an informal survey. Not only will it generate usable ideas for the manager, but it may help morale because when people are asked for their opinions, they become committed to the organization. There's a sense of, … [Read more...] about A six-question oral survey can help the manager and improve morale