Hiring the right staff for your law office is critical—not just for productivity, but for maintaining professionalism, confidentiality, and the smooth operation of your firm. While a strong resume and a confident interview can be promising, certain red flags during the hiring process might signal trouble ahead. Here’s what to watch for to ensure you’re bringing the right people … [Read more...] about 10 Red Flags You Can’t Ignore in Job Candidates
Billing for Paralegal and Support Staff Work: What’s Permissible?
Billing for paralegal and support staff work can be a valuable way to maximize a law firm’s revenue—when done correctly. However, improper billing practices can lead to client disputes, ethical violations, and even disciplinary action. As a law office manager, you play a key role in ensuring that your firm’s billing for non-attorney work is both ethical and compliant with … [Read more...] about Billing for Paralegal and Support Staff Work: What’s Permissible?
Unlocking Profitability: How Streamlining Administrative Work Frees Up More Billable Hours
You know the drill—attorneys are constantly juggling client work, legal research, and court deadlines, but behind the scenes, a mountain of administrative tasks eats away at their billable hours. As a law office manager, one of your biggest opportunities to increase profitability is streamlining these non-billable tasks so attorneys can focus on what they do best: practicing … [Read more...] about Unlocking Profitability: How Streamlining Administrative Work Frees Up More Billable Hours
Office Policy & HR Compliance Checklist
Maintaining a well-structured office policy and ensuring HR compliance is essential for a law office to operate smoothly and legally. This checklist serves as a comprehensive guide to help law office managers stay on top of critical HR responsibilities, from updating employee handbooks to ensuring compliance with employment laws. By following these steps, you can create a more … [Read more...] about Office Policy & HR Compliance Checklist
Oversharing: Can You Please Curb Your TMI?
By Lynne Curry When “Heather” met with her boss to request a week of personal leave, she didn’t intend to spill her deepest secrets. But Heather needed someone to understand—the sleepless nights, the gut-wrenching choice, the unbearable fear of raising a child with birth defects. Her boss listened without judgment. Still, in the days that followed, Heather couldn’t … [Read more...] about Oversharing: Can You Please Curb Your TMI?
Never Miss a Call: How a Virtual Receptionist Can Transform Your Law Office
Running a law office means managing a constant flow of client calls, appointment scheduling, and case-related inquiries—all while keeping your team focused on legal work. If ringing phones are pulling your staff away from important tasks or you’re worried about missing a potential client’s call, a virtual receptionist could be the solution you need. A virtual receptionist is a … [Read more...] about Never Miss a Call: How a Virtual Receptionist Can Transform Your Law Office
Managing policies, technology, and support systems for remote and hybrid work
The world of work has undergone a significant transformation, and like many, your law office is probably embracing remote and hybrid work models. As the person who keeps everything running smoothly, you play a crucial role in making this transition successful. Let's talk about how you can effectively implement and manage the necessary policies, technology, and support systems … [Read more...] about Managing policies, technology, and support systems for remote and hybrid work
6 steps to a marketing plan that works
A well-structured marketing plan can help your firm reach its target audience, strengthen its reputation, and ultimately attract more clients. In this article, we will guide you through the process of crafting a comprehensive marketing plan that aligns with your law office's objectives and positions you for success in the year ahead. Define Your Goals and … [Read more...] about 6 steps to a marketing plan that works
How to help your staff become more financially literate
In a law office, financial literacy among staff is crucial for maintaining smooth operations and ensuring the firm’s financial health. When staff understand financial principles, they can contribute to better budget management, more accurate billing, and overall operational efficiency. Here’s how you can help your law office staff become more financially literate: 1. … [Read more...] about How to help your staff become more financially literate
Law Office Data Security and Privacy Audit Checklist
As legal practices handle sensitive client information, ensuring the confidentiality, integrity, and availability of this data is paramount. A comprehensive audit of data security and privacy practices helps identify vulnerabilities, ensure compliance with relevant laws and regulations, and implement best practices to safeguard information. Use this checklist as a guide to … [Read more...] about Law Office Data Security and Privacy Audit Checklist