Editor's picks: Good communication speeds up the billing What's the most common breach of etiquette in your office? Are you ruining your employees' family dinners? … [Read more...] about What’s we’ve got here is failure to communicate
Complaint lines offer managers more than gripes
By Steve M. Cohen bio A client told me recently that that they eliminated their 800 number complaint line. When I asked why, they said, "All we got were complaints!" I disagreed. Whether they are from employees or clients, complaints are invaluable because the feedback provides an opportunity for examination. The protocol might be slightly different for a law … [Read more...] about Complaint lines offer managers more than gripes
What are your chances of finding a new job?
If you're not on social media, you could be missing out on a new employment opportunity. Indeed, avoiding a professional online presence may be hurting your chances of finding a new job. More than one-third of employers (35 percent) say they are less likely to interview job candidates if they are unable to find information about that person online, according to an annual … [Read more...] about What are your chances of finding a new job?
Compliance and protection top employers’ list of concerns in background screening trends survey
Employers say the single most important employment screening-related challenge they face in 2015 is compliance with ever-changing laws, and the primary reason they conduct background checks is to protect their clients and customers. These are just two of dozens of findings in a recently released report, "Employment Screening 2015: Background Screening Trends & Practices," … [Read more...] about Compliance and protection top employers’ list of concerns in background screening trends survey
To increase productivity, reduce dependencies on your star performers and create a one-company culture
A new study by CEB, a best practice insight and technology company, has identified the next big driver of corporate productivity: creating a "one-company" culture that requires employees to become "enterprise contributors." The employee performance paradox study included of a workforce survey of over 10,000 managers and employees from various industries and regions, a survey … [Read more...] about To increase productivity, reduce dependencies on your star performers and create a one-company culture
The upside of clutter?
Editor's picks: Ending 6 irritating staff behaviors Buried by paper? Time to crawl out and go digital Eight rules for running your office right, especially if it's a small one … [Read more...] about The upside of clutter?
When a transgender employee comes out at work, how will you respond?
By Steve M. Cohen bio I have worked closely with two organizations: The Transgender Institute (TTI) and the Gender Policy Associates (GPA). TTI is an organization that provides therapy, consultation and coaching to transgender people. This is a population that is much misunderstood. In schools they are subject to extensive bullying; at work, they are often … [Read more...] about When a transgender employee comes out at work, how will you respond?
Asking for a raise
One of the most frequently asked career questions is, "What is the best way to ask for a raise?" Not surprising, a frequently asked management question is, "What are best practices when it comes to employees asking for a raise?" Answers to these two questions actually have a lot of overlap. Think about the times staff members approached you for a raise. When did they make a … [Read more...] about Asking for a raise
Model Policy: Jewelry and tattoos
Why you need this policy: This model jewelry and tattoos policy establishes guidelines for staff wearing jewelry or displaying tattoos. How this policy helps you: This policy recognizes the value of personal self-expression and establishes parameters for when personal appearance enhanced by jewelry or tattoos exceeds appropriate and reasonable workplace limits. How to use … [Read more...] about Model Policy: Jewelry and tattoos
Where does the time go?
Editor's picks: How document automation can save you thousands How are your billing and collecting processes? Should you outsource your IT department? … [Read more...] about Where does the time go?