When everything is urgent, costs rise fast—errors, burnout, and slow billing included. Every law office has urgency. That’s normal. What hurts profitability is not urgency—it’s constant urgency. When everything is treated as an emergency, nothing gets done well. Urgent culture usually starts with good intentions. Clients matter. Deadlines matter. Responsiveness matters. But … [Read more...] about The “Urgent” Culture That’s Quietly Killing Margins
When Hybrid Tension Creeps in at the Law Office
Hybrid doesn’t break teams—blind spots do. Fix the flow of information before resentment builds. Hybrid work has solved some real problems for law offices—flexibility, retention, and focus time among them. But it has also introduced a new kind of friction that tends to show up quietly and then escalate fast if no one addresses it. In a law office, where timing, … [Read more...] about When Hybrid Tension Creeps in at the Law Office
Is Your Office Leaking Money?
The firm isn’t leaking money in one big way—it’s bleeding in small ones. Here’s where it adds up. Most law office managers don’t think of themselves as working in “profit.” They think in terms of coverage, deadlines, fires, and getting through the day. But at some point, usually in a budget meeting or a tense partner conversation, someone says something like: “So… … [Read more...] about Is Your Office Leaking Money?
6 Ways Formal Job Descriptions Benefit Your Law Office
Small businesses, including legal practices, often try to get by without formal job descriptions. The thinking is the manager knows what each position requires, and she or he can share this information with job candidates and new hires. Another argument is that because job tasks tend to change, job descriptions quickly become outdated. Neither of these arguments takes … [Read more...] about 6 Ways Formal Job Descriptions Benefit Your Law Office
Points to Make in your Law Firm Parking Policy
With convenience, safety and even prestige at stake, the law office parking lot can be the topic—and scene—of disputes. One way to keep things relatively civil is to establish a parking space policy. Here are some key points to cover in a policy. Space Allocation: Determine how parking spaces will be allocated within the firm's premises. Consider factors such as the total … [Read more...] about Points to Make in your Law Firm Parking Policy
Training New Hires Who Started in January: What Month Two Should Look Like
How to strengthen onboarding beyond week one By the time February rolls around, your January new hires are no longer “brand new.” They’ve survived their first week, figured out where the coffee lives, learned how to log into systems, and can probably get through a day without constant help. This is exactly where onboarding often loses momentum—and where your role as an … [Read more...] about Training New Hires Who Started in January: What Month Two Should Look Like
Law Student Recruiting Is Racing Ahead—and Employers Are Setting the Pace
Recruiting is happening earlier, more rapidly, and increasingly outside traditional channels, according to NALP's annual Perspectives on 2025 Law Student Recruiting report. The data underscore the continued shift toward employer sponsored recruiting methods, including direct application alongside accelerated timelines. During the 2025 recruiting cycle for 2026 2L summer … [Read more...] about Law Student Recruiting Is Racing Ahead—and Employers Are Setting the Pace
Building Tech-Savvy Teams: Lessons from Firms Letting Juniors Spend 20% of Their Time on AI
A growing number of law firms are experimenting with a new approach to technology adoption: allowing junior lawyers to spend up to 20% of their time exploring, testing, and learning AI tools. Instead of treating AI as something to “roll out” from the top down, these firms are building internal expertise organically — and fast. For law office managers, this trend offers an … [Read more...] about Building Tech-Savvy Teams: Lessons from Firms Letting Juniors Spend 20% of Their Time on AI
Seize Control of Your Workday
Your to-do list is long, your inbox is overflowing, and everyone seems to need something from you—right now. As a law office administrator, your day can feel like a nonstop whirlwind of requests, interruptions, and unexpected fires to put out. But instead of letting the day control you, it’s time to take control of your day. With a few key strategies, you can stay organized, … [Read more...] about Seize Control of Your Workday
Sample Survey: Client Feedback
Obtaining client feedback is crucial for a law office as it serves multiple vital purposes in maintaining and improving the quality of legal services. Firstly, client feedback provides valuable insights into the overall client experience, allowing the law office to identify areas of strength and areas that may require improvement. This information is invaluable in enhancing … [Read more...] about Sample Survey: Client Feedback