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INCREASING PROFITS

12 MORE marketing secrets of superstar lawyers

By Trey Ryder #13: They provide client service beyond compare. They return phone calls quickly. They work day and night to finish projects. They have backup plans for their backup plans. They err on the side of caution. They hire a bright, responsive support staff. And they always go the extra mile. Whatever it takes, they get the job done. And the superstar’s staff is equally committed to bring the client the best result on time, on budget. #14: They make sure everybody knows they welcome new business. One obstacle successful lawyers face is that other lawyers think they don’t want new clients. As a result, they quit referring cases. When prospecting for new clients, superstar lawyers know it is far better to receive too many inquiries than too few. They make… . . . read more

HIRING

Jobs in law top pre-Great Recession numbers

The U.S. legal services sector now has more total jobs than it had when the count hit its previous high point in 2007 shortly before the Great Recession, according to U.S. Labor Department data as reported by Reuters. The legal sector added 3,000 jobs in June, reaching a total of 1,185,600, the preliminary seasonally adjusted Bureau of Labor Statistics data showed. This exceeds the historic high of 1,179,500 jobs the sector reached in May 2007, according to BLS data. The legal services job count includes lawyers, paralegals and other legal professionals. BLS legal sector jobs data is available stretching back to 1990. Newly revised data for May 2022 also shows the sector cracked its previous 2007 record that month, with a total of 1,182,600 legal sector jobs. The May 2022… . . . read more

TOOL

Love contracts: Help for hot messes

They arrive at work separately. They never touch each other in your presence. Then, as you chair a meeting, you see his gray eyes seek hers out across the conference table. She returns his gaze; her eyes linger. Suddenly you know. The senior manager, despite all the sexual harassment seminars he’s attended, appears romantically intertwined with an accounting clerk. If you’re in charge, how do you handle this hot mess?  The reality Some managers and supervisors would never have an affair with an employee they oversee or an employee in their company. Others consider the workplace a dating pond in which they fish. Still others fall into a relationship that makes them disregard risks. According to a recent survey by the Society for Human Resource Management, one in three U.S…. . . . read more

LEADERSHIP

5 ways to help your team members overcome burnout

The last couple of years have been rough on everyone in the workplace, including law offices. Many suffered burnout early in the pandemic; others held it all together until now when they are  quietly falling apart. Chances are someone on your team has had enough of the pressures from work, family, finances, the public health emergency and other turmoil in society. As a manager, you want to help. Here are four ideas to get you started: Help organize and prioritize work into manageable and clear expectations. These changes can help rebuild energy over time and aid in recovery. Develop a practical strategy to support an employee who may be experiencing burnout. As part of any plan, ask the employee how best to recognize their successes and victories. This could include immediate and… . . . read more

INCREASING PROFITS

Public service attorney pay grows but still below private sector

According to new research from NALP, salaries for public service attorneys have risen since 2018, particularly for attorneys working in civil legal services and public interest organizations. The results from the NALP/PSJD 2022 Public Service Attorney Salary Survey show that the median entry-level salaries for civil legal services and public interest organizations increased by $9,500 and $12,700, respectively, since the last survey was conducted in 2018. As shown in Table 1 below, that compares to increases of about $1,000 per year over the 2004-2018 period, although that growth was sometimes stagnant in the period from 2008-2014, depending on the kind of organization. Increases in median public defender salaries were more modest, with entry-level salaries only growing by $1,400 since 2018. However, the most experienced public defenders with 11 or more years of experience… . . . read more

YOUR CAREER

Use all four stages of effective communication

By Doug Thorpe Managers face a constant struggle to improve communication within their work teams. Besides being able to accurately articulate any technical aspects about the work (every industry has its key phrases, terms, and buzz words), business leaders have to be ever-mindful of some very basic principles of effective communication. We usually think about communication as a two part/two person transaction. You speak, I speak, we hear and we act. This is the way most adults perceive the process of communication. When we need to talk to our teams, we usually just think about crafting a message as though it is being addressed to one person. I submit to you that there are really four stages of communication. Being an effective communicator requires a laser focus to ensure the parts… . . . read more

YOUR CAREER

7 dining rules every manager should follow

By Cheryl Toth You know this guy. He’s the loudest talker at the table. He waves his fork around when he tells a story or joke. Or occasionally punctuates the air with it to indicate he has shared something very important. Don’t be this guy. Whether you are having lunch with your team, dinner with the partners, or you’re attending the annual gala, good table manners demonstrate decorum. They are an opportunity to show yourself as presentable, professional and polite; the kind of person who gets invited to the next lunch, dinner, or gala. Here are 7 essential table rules every manager should know. Place your napkin in your lap when you sit down. This is manners 101. If you’ve made it this far in life without knowing that, well,… . . . read more

YOUR CAREER

The art of subtle self-promotion

By Julie Perrine As an administrative professional, you’re used to working behind the scenes. Your job is to make your executive look good in the spotlight, not to shine it on yourself. You may even feel more comfortable behind the curtain than on stage. And that’s OK…most of the time. However, to keep your career moving forward, you need to practice some self-promotion, too. There’s a big difference between bragging and subtle self-promotion. Bragging is implying that you’re somehow better than others. You brag to stoke your own ego. For instance, “I was just promoted to team lead and got a big raise because I’m the best admin ever!” Self-promotion is stating a fact. For example, “After five years with my practice, I finally got the promotion I’ve been working… . . . read more

YOUR CAREER

How to stay afloat when the office pessimist tries to drag you under

By Lynne Curry Pessimists come at you with negative words such as “you’re wasting your time” or “that will never work.”  If you’re not careful, this onslaught can snuff out your enthusiasm, leading you to give up on ideas, adventures or opportunities that might power your career or work life forward. Here’s how to avoid letting a pessimist’s negativity drain your optimism. Plug the drain Negativity can be contagious. If you work with a pessimist, remember that they don’t see the whole picture, but instead focus on what’s wrong and anticipate the worst. As Oscar Wilde once said, a pessimist complains about the noise when opportunities knock. If you work alongside a relentless pessimist, don’t tie yourself in knots trying to persuade him things are better than he thinks, just… . . . read more

YOUR CAREER

Just promoted to office manager? Follow these 9 critical rules to avoid problems managing former friends and colleagues

Getting promoted to office manager can be a mixed blessing. As a former staffer, the new manager comes into the job knowing the good performers, the bad performers, the shortcuts, the troublemakers—and a few secrets. But the former peers also know their new boss, including strengths, weaknesses, and what buttons to push. Along with that, they are wondering how their relationship with their former peer will change. And someone who vied for the promotion could be poised to sabotage the new manager. Things are different now. To be successful in the job, the staffer-turned-manager has to carve out an entirely new position in the office. 1. Get a proper introduction The first hurdle is to get into the position with the acceptance of the other staff, and to achieve that,… . . . read more


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